Talent.com
Securian Canada
Claims Care AnalystSecurian Canada • Waterloo, ON, CA
No longer accepting applications
Claims Care Analyst

Claims Care Analyst

Securian Canada • Waterloo, ON, CA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Description

What we do every day to be our very best

Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.

Who we need

We are looking for a Claims Care Analyst whose role will be to lead the comprehensive, end-to-end assessment of credit insurance and Credit Card Payment Protection claims, including life, disability, critical illness, and job loss coverage. You will be responsible for thoroughly evaluating contractual, medical, functional, and occupational information to determine benefit eligibility in alignment with certificate provisions, established processes, and both internal and external policies.

You will ensure timely, accurate, and well-supported decisions while delivering a high standard of service to insured clients and key stakeholders. A strong commitment to quality, attention to detail, and a customer-focused approach will be essential to your success in this role.

The base salary range for this position is between $55,000 to $70,000 depending on experience. Details of our additional benefits are outlined below. This job posting is for an existing vacancy. Only one position is available. However, it may be based in multiple locations: Toronto (ON), or Waterloo (ON), or Montreal (QC).

What you will do

  • Assess claims for benefit entitlement by reviewing all relevant contractual, medical, functional, and occupational documentation in accordance with established routines and certificate provisions;
  • Efficiently manage an active caseload, ensuring compliance with client service standards, best practice guidelines, KPIs, and turnaround times (TATs);
  • Conduct thorough documentation of claim analysis and maintain accurate records as per company policies and procedures;
  • Communicate professionally and empathetically, both in writing and verbally, with stakeholders to provide updates, clarify claim status, and explain decisions;
  • Perform detailed phone interviews with clients or involved parties to gather information and discuss claim outcomes;
  • Identify required supporting documents for current and future benefit payments, and follow up diligently to obtain necessary information;
  • Collaborate with team members, plan sponsors, and other stakeholders to uphold service standards and contribute to a positive and dynamic work environment;
  • Participate actively in departmental projects and continuous improvement initiatives by identifying process optimization opportunities and adapting to changes;
  • Perform other related duties as assigned.

What you will bring

  • Post-secondary education or equivalent work experience; a College diploma (DEC) in a relevant field is preferred;
  • Professional designations such as FLHC, FLMI, or ALHC are considered assets;
  • Minimum of 1 year experience in insurance claims processing, particularly in life, disability, and critical illness insurance;
  • Medical knowledge obtained through claims assessment, underwriting, or experience in a medical or paramedical profession is an asset;
  • Strong analytical and problem-solving skills with meticulous attention to detail and a commitment to high-quality service;
  • Strong proficiency in English for communication with customers and colleagues;
  • Strong proficiency in French for communication with customers and/or colleagues in Quebec;
  • Ability to conduct sensitive phone interviews and convey decisions tactfully;
  • Proficiency in Microsoft Office suite (Word, Outlook) and case management software;
  • Ability to multitask and prioritize effectively while meeting diverse deadlines;
  • Professionalism under pressure, with the ability to manage stressful situations and deliver difficult news empathetically;
  • Positive attitude, strong team spirit, and adaptability to organizational changes.

Why join?

When you’re a part of Securian Canada, you’re a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture – so that together, we can discover the art of possible.

At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose.

You’ll also be part of a team that’s committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be – both in, and outside, work.

Securian Canada offers a competitive total rewards program with a variety of perks and benefits, including:
  • Flexible work arrangements with monthly financial allocations to support your work-life balance;
  • Generous starting paid vacation time, plus additional vacation days for every year of service;
  • Paid volunteer day so you can dedicate time to a cause you are passionate about;
  • Paid personal and wellness days to support your total wellbeing;
  • Educational assistance of up to $3,500 a year (with approval from your manager);
  • Flexible health and wellness account (in addition to comprehensive drug and dental coverage) to help pay for a wide range of wellbeing services that are meaningful to you;
  • Up to 14% of combined contributions to the RRSP matching program;
  • Family-friendly maternity/parental leave and,
  • Many more benefits, perks and programs.
If you have at least 70% of the qualifications we're looking for, want to work in a fast-growing, leading and progressive company, and feel driven to help Canadians and their families build secure futures – we want to hear from you!

Take the first step in building your future with Securian Canada. Apply now.

Securian Canada is committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. As such, upon request, Securian Canada will work with applicants that require reasonable accommodations during the recruitment process. Please contact careers@securiancanada.ca for accommodation requests. All information shared during any accommodation request process will be stored and used only in a manner that is consistent with applicable laws and Securian Canada/Canadian Premier Life Insurance Company policies.

Who we are – and who we’re here for

We’re here for all Canadians and their families – however they define family. Our practical, life-ready insurance and protection solutions are designed to help provide financial security, so that Canadians can spend more time making every moment count.

For more than 65 years, we’ve been giving Canadians the confidence to face life’s uncertainties. With offices in Toronto, Montreal, Burnaby, Waterloo and Winnipeg, Securian Canada brings together strong local roots and expertise, a North American footprint, and a global perspective – all while innovating at the speed the markets we serve expect.

Together with our U.S. parent company, Securian Financial, we are a leading insurance provider in the Canadian Financial Institution and Association & Affinity markets. We offer insurance solutions built with genuine care – providing specialized experiences to those we serve.

What we do every day to be our very best

Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.

Create a job alert for this search

Claims Care Analyst • Waterloo, ON, CA

Similar jobs

International Nurse Virtual Hiring Event

Mohawk Valley Health SystemSt. Jacobs, ON, CA
Full-time

Are you ready to explore exciting nursing opportunities internationally? Discover RN positions in Utica, NY, where you can make a difference in patients' lives and thrive in a supportive healthcare... Show more

 • Promoted

Senior Privacy & Commercial Counsel

Ρrοѕреοwaterloo, on, ca
Full-time +1

Senior Privacy & Commercial Counsel.Prospeo is a B2B SaaS sales intelligence platform used by over 2,000 companies worldwide.We help sales teams find verified contact data with 97%+ accuracy throug... Show more

 • Promoted

Price & Cost Analyst

Home Hardware Stores LimitedSt. Jacobs, ON, CA
Full-time

Price & Cost Analyst at Home Hardware Stores Limited.Evaluate competitor products and their pricing strategies to inform and guide the organization’s pricing decisions.Execute strategic pricing pro... Show more

 • Promoted

Relief Pharmacist - Flexible Hours & Patient Care

Loblaw Companies LimitedWoodstock, Oxford County, CA
Full-time

A leading Canadian retailer in Woodstock is seeking a licensed pharmacist to manage prescription preparations and deliver exceptional customer service.The position involves ensuring inventory level... Show more

 • Promoted

Housekeeper Wanted - Housekeeper Wanted In Elmira, On — Earn $20/Hour Cleaning & Organizing Homes

Housekeeper.comElmira, Ontario, Canada
CA$20.00 hourly
Full-time

Hello! I'm Dale, a homeowner in Elmira, Ontario, and I'm currently seeking a dedicated and reliable housekeeper to help maintain my home.If you have a keen eye for detail and enjoy keeping ... Show more

 • Promoted

Data Entry Clerk (Remote) - Paid Product Testing Survey Taker

ApexFocusGroupWaterloo, ON, CA
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Data Entry experience needed.Data Entry Clerk Work From ... Show more

 • Promoted

Workload Automation(ESP/CAWA) Lead

LTIMindtreewaterloo, on, ca
Full-time

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace.Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnan... Show more

 • Promoted

Site Reliability Administrator

OpenTextWaterloo, Region of Waterloo, CA
Full-time

Site Reliability Administrator.OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture.As a member of ... Show more

 • Promoted

Earn Up To $400 Per Day By Playing Games And Taking Surveys - Up To $400 A Day - Remote

Freecash.ComWellington, Canada
Remote
Full-time

Earn money online by playing games, taking surveys, and completing tasks on Freecash.Flexible, high-paying, remote opportunity. Show more

 • Promoted

Auto Sales Pro — No Experience Needed, High Earnings

The 401 GroupWoodstock, Oxford County, CA
Full-time

A leading automotive sales company is seeking enthusiastic individuals for sales roles in Woodstock, Ontario.No prior experience is needed as comprehensive training will be provided.This position o... Show more

 • Promoted

Foot Care Nurse (Elmira)

Arvan Rehab Group Inc.Elmira, ON, CA
Full-time

We are currently looking for a.Retirement Home & Long Term Care.The Foot Care Nurse will work closely with residents to provide specialized nursing procedures specifically pertaining to foot care.P... Show more

 • Promoted

Business Analyst

fintexwaterloo, on, ca
Full-time

Our founding team has built and shipped digital products at Canada's leading financial institutions—and now we're doing it faster, bolder, and entirely on our own terms.We're growing quickly and lo... Show more

 • Promoted

P&C Insurance Analysts and Team Leaders

ROSSWaterloo, Region of Waterloo, CA
Full-time

Our client is a major Insurance company in the K-W-C triangle.As a member of the Actuarial Services Department, you will be part of a dynamic Research and Development team.You will be responsible f... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausMapleton, ON, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

purchasing agent

Musashi-Auto-PartArthur, ON, CA
Full-time +1

Terms of employment: Permanent employment, Full time.Work must be completed at the physical location.There is no option to work remotely.Purchase general and specialized equipment, materials or bus... Show more

 • Promoted

Earn Money By Taking Surveys - Remote

AlmediaSt. Clements, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Licensed Truck Mechanic 310T

Kieswetter Excavating Inc.St. Clements, ON, CA
Temporary

Heavy Equipment Mechanic - 310T Certified.Heavy Equipment Mechanic to maintain our fleet of commercial vehicles and heavy machinery.Diagnose and repair heavy equipment, commercial trucks, and light... Show more

 • Promoted

Software Business Analyst - Alpha Bravo Development

Alpha Bravo Developmentwaterloo, on, ca
Full-time

We’re a fast-growing software development agency that helps service-based businesses across the U.Our team values ownership, innovation, and building long-term partnerships with clients.We’re looki... Show more

 • Promoted

Commercial Analyst

GeologicAIwaterloo, on, ca
Full-time

GeologicAI is a Calgary-based start-up developing and deploying exciting new technologies for the energy and mining sectors.We build nifty geological robots that scan rocks, train AI to analyze the... Show more

 • Promoted

Truck Driver for Waste Collection

Kaizen Lab Inc.Woodstock, Oxford County, CA
Full-time

Emterra Group is looking for a Truck Driver to handle waste collection and recycling.This full-time role is vital for maintaining environmental standards through safe practices.Become part of Emter... Show more