Talent.com
Far Out Scout
Remote Enterprise Customer Success ManagerFar Out Scout • Yarmouth, Nova Scotia
Remote Enterprise Customer Success Manager

Remote Enterprise Customer Success Manager

Far Out Scout • Yarmouth, Nova Scotia
30+ days ago
Job type
  • Full-time
  • Remote
Job description

We are seeking an experienced, Canada-based Customer Success professional to join our growing international team. As an Enterprise Customer Success Manager (ENT CSM), you will guide customers through their post-sales journey, ensuring long-term success, value realization, and growth with our solutions.

In this role, you will own a portfolio of strategic global Enterprise accounts, building strong relationships and driving onboarding, adoption, retention, renewals, and expansion. You will collaborate closely with international Sales partners and cross-functional teams to deliver exceptional customer experiences and uncover growth opportunities.

Key Responsibilities

  • Manage a portfolio of approximately 50 high-value global Enterprise accounts
  • Own the full customer lifecycle from onboarding through engagement, renewal, and expansion
  • Lead complex renewal processes, negotiating commercial terms to maximize net revenue retention
  • Proactively drive product adoption and customer satisfaction while mitigating churn risk
  • Conduct strategic check-ins, kickoff calls, and executive business reviews
  • Forecast renewal and expansion revenue accurately for current and future quarters
  • Identify and support account growth opportunities in partnership with Sales
  • Develop and execute quarterly account plans for prioritized strategic customers
  • Meet and exceed KPIs related to engagement, retention, satisfaction, renewals, and expansion
  • Partner cross-functionally with Sales, Product, Legal, Finance, Marketing, Support, and Operations
  • Advocate for international customers internally, sharing feedback and resolving challenges
  • Drive customer advocacy initiatives such as case studies, references, and partnerships
  • Participate in enablement programs, special projects, and other initiatives as needed

  • 8+ years in customer-facing roles such as Customer Success, Account Management, or Sales
  • Strong understanding of Customer Success best practices and lifecycle management
  • Experience managing a strategic portfolio of 50+ accounts
  • Proven success leading renewals and complex commercial negotiations
  • Customer-first mindset with the ability to translate business needs into product value
  • Experience building executive-level stakeholder relationships
  • Strong prioritization skills across a large but strategic book of business
  • Excellent critical thinking, discovery, and commercial acumen
  • Resilient, adaptable, and comfortable in fast-paced environments
  • Ability to work independently while collaborating cross-functionally
  • Exceptional communication and presentation skills
  • 2+ years of SaaS experience
  • 2+ years of experience using Salesforce or similar CRM tools

Preferred Qualifications

  • Experience managing international or non-North American customers
  • Experience working with channel partners and indirect sales models
  • Familiarity with MEDDPICC or similar sales qualification frameworks
  • Experience in a remote-first or distributed work environment
  • Bachelor’s degree or equivalent practical experience
Create a job alert for this search

Remote Enterprise Customer Success Manager • Yarmouth, Nova Scotia

Similar jobs

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupArgyle, Nova Scotia, Canada
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed.... Show more

 • Promoted

Flexible Online Job – Earn Up To $1,500/Month Playing Mobile Games

Free Cash by AlmediaWedgeport, Canada
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:Take paid surveys (5-15 minutes each)Test new mobile games and appsShare your ... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausChurch Point, NS, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Remote: Get Paid To Play Games - $20 An Hour - Remote - No Experience Required

Free Cash by AlmediaWedgeport, Canada
Remote
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:Take paid surveys (5-15 minutes each)Test new mobile games and appsShare your ... Show more

 • Promoted • New!

Complete Online Surveys For Cash (Up to $25/per)

Earn HausChurch Point, NS, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Remote Online Tasks – Earn Up to $1,500/month Playing Games

Free Cash by AlmediaWedgeport, Other, Canada
Remote
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:.Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo... Show more

 • Promoted

Data Entry Clerk Work From Home - Part Time Focus Group Panelists

ApexFocusGroupChurch Point, Nova Scotia, Canada
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Call Center Representative Agent experience needed.Call ... Show more

 • Promoted

Work From Home Fast & Serious 100% Free - No experience

Clubshop | USWedgeport, Nova Scotia
Remote
Full-time

Discover The System MyLeadBiz  That’s Helping Newbies Earn Daily.Turn free traffic into  $100+ per day  with this beginner-friendly biz opp strategy.No product or tech skills n... Show more

Paid Online Survey Participant - No Experience

Clubshop | USChurch Point, Nova Scotia
Full-time

Discover The System Surveoo That’s Helping Newbies Earn Daily.Turn your free time into daily earnings by answering simple surveys.No product or tech skills needed.Join For Free And Start Earn... Show more

Online Jobs - Earn Up to $1,500 a Month

Free Cash by AlmediaWedgeport, Other, Canada
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:.Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo... Show more

 • Promoted

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausChurch Point, NS, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupChurch Point, Nova Scotia, Canada
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Call Center Representative Agent experience needed.Call ... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausChurch Point, NS, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Earn up to $400 per Day by Playing Games and Taking Surveys

AlmediaArgyle, Nova Scotia, Canada
Full-time

Since its launch 5 years ago, over 50MN users have earned and withdrawn over $150MN! The platform is rated 4.TrustPilot with over 230k+ reviews, establishing Freecash as one of the highest rated op... Show more

 • Promoted

Administrative Assistant Admin Work From Home - Part Time Focus Group Panelists

ApexFocusGroupChurch Point, Nova Scotia, Canada
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Call Center Representative Agent experience needed.Call ... Show more

 • Promoted

Remote Online Tasks – Earn Up To $1,500/Month Playing Games

Free Cash by AlmediaWedgeport, Canada
Remote
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:Take paid surveys (5-15 minutes each)Test new mobile games and appsShare your ... Show more

 • Promoted

Administrative Assistant Admin Work At Home - Part-Time Online Focus Group Panel

ApexFocusGroupArgyle, Nova Scotia, Canada
Remote
Full-time +2

We're now accepting participants for focus group studies! You can earn up to $750 per week working part-time from home.Simply register to see if you qualify—no experience as an administrative assis... Show more

 • Promoted

Flexible Online Job – Earn Up To $1,500/Month Playing Mobile Games - Remote - No Experience Required

Free Cash by AlmediaWedgeport, Canada
Remote
Full-time

Complete online tasks, surveys, and app testing to earn money in your free time. Show more