Talent.com
Zen Educate
Remote Customer Support RepresentativeZen Educate • Westmount, Quebec
Remote Customer Support Representative

Remote Customer Support Representative

Zen Educate • Westmount, Quebec
30+ days ago
Job type
  • Full-time
  • Remote
Job description
Location: Remote in HalifaxCompensation: $53,000 CAD
Job Overview:
As a full-time Customer Support Representative, you will play a key role in providing high-quality support to both schools and educators. Your primary responsibilities will include resolving and answering queries, and ensuring overall satisfaction through email and phone support. The role requires exceptional communication skills, quick problem-solving abilities, and a strong focus on school and educator support. We are also looking for someone who is excited to be an early joiner in a new and growing team.
Key Responsibilities:-Respond to inquiries from schools and educators promptly via email, phone and text. -Manage and maintain the support inbox, ensuring all queries are handled efficiently.-Monitor the Slack (internal communications) channel and escalate issues as needed.-Identify trends in queries and recommend process improvements to enhance the school and educator journey.-Collaborate closely with the US team to resolve issues and ensure a smooth school and educator experience.-Contribute to building a support knowledge base to create more efficient support for the future. -Document and escalate key issues for further action.
Our Ideal Candidate 🙋-Has a passion for companies that have a positive social impact and the education sector-‘Can do’ attitude, bias for action and you want to be part of a growing motivated team-You love to take pride in creating an exceptional experience for customers 🙌-Having experience and/or strong knowledge of the education sector is a big plus-Has strong written and verbal communication skills.-Is Detail-oriented with a proactive approach to resolving concerns.
Helpful to have but not essential 💥-Background in customer service or customer success -Proven ability to manage multiple workflows and prioritize tasks effectively.-Proficiency in Google Suite -Previous experience with a customer service software (e.g Zendesk, Intercom, Hubspot)
Create a job alert for this search

Remote Customer Support Representative • Westmount, Quebec

Similar jobs

Remote Customer Support Specialist

MCIMontreal (administrative region), QC, CA
Remote
Full-time

A leading business services company based in Canada is urgently hiring Work-at-Home Call Center Agents to provide outstanding customer service remotely.The role requires applicants to be at least 1... Show more

 • Promoted

Sales Representative (Remote)

Max TechnologiesMontreal (administrative region), QC, CA
Remote
Full-time

We are a well-capitalized software startup with a mission to simplify enterprise software transactions.We are looking for motivated salespeople to join us on our mission.We are looking for self-sta... Show more

 • Promoted

Customer Service Representative - Technical Support

BIS Safety SoftwareMontreal (administrative region), QC, CA
Full-time

Customer Service Representative - Technical Support (Remote).BIS Safety Software is a fast‑paced, high‑growth organization providing leading software for the safety industry.We are expanding our te... Show more

 • Promoted

FedEx Remote Customer Support Role

FreelanceshopMontreal (administrative region), QC, CA
Remote
Full-time

Thrive in a FedEx Remote Customer Support role where you'll assist customers with shipment inquiries and service requests directly from home.The focus is on outstanding service delivery.FedEx is lo... Show more

 • Promoted

Remote Customer Support Specialist – CRM & SAP

Xylem Inc.Pointe-Claire, Montreal (administrative region), CA
Remote
Full-time

Une entreprise mondiale de solutions en eau recherche un Spécialiste en Support Client pour rejoindre son équipe dynamique.Vous serez responsable de fournir un excellent service à la clientèle tout... Show more

 • Promoted

100% Remote – Entry Level Customer Sales Representative

AO Globe LifeMontreal (administrative region), QC, CA
Remote
Full-time

Remote – Entry Level Customer Sales Representative.Job Openings 100% Remote – Entry Level Customer Sales Representative.About the job 100% Remote – Entry Level Customer Sales Representative.Remote ... Show more

 • Promoted

Customer Support Representative, Tax Software - REMOTE

Working SolutionsMontreal (administrative region), QC, CA
Remote
Temporary

Working Solutions seeks engaging and tech savvy independent contractors to provide customer support to.No prior tax experience needed for this role*.In this role, you will assist customers with sof... Show more

 • Promoted

Remote Customer Support Role for Bilingual Professionals

ConcentrixMontreal (administrative region), QC, CA
Remote
Full-time

Take on a fulfilling remote role as a Customer Support Representative specializing in bilingual communications.Apply your English and French skills to provide excellent service and support in a dyn... Show more

 • Promoted

Remote Bilingual Customer & Tech Support Specialist

ConcentrixMontreal (administrative region), QC, CA
Remote
Full-time

A top-tier employer in customer service is looking for candidates for a remote position based in Calgary, Alberta.The role involves handling customer inquiries via various communication channels an... Show more

 • Promoted

Remote Call Center Specialist — Customer Support (Canada)

MCIMontreal (administrative region), QC, CA
Remote
Full-time

A leading Business Process Outsourcing company is seeking Remote Call Center Representatives to offer outstanding customer support from home.Responsibilities include answering customer inquiries an... Show more

 • Promoted

Sales Representative (Remote)

AO-Globe LifeMontreal (administrative region), QC, CA
Remote
Full-time

About the job Sales Representative (Remote).About US: At Globe Life, we are dedicated to helping individuals and families protect what matters most.As a leader in the insurance industry, we offer a... Show more

 • Promoted

Remote Customer Support at ForgeFit

ForgeFitMontreal (administrative region), QC, CA
Remote
Full-time

Become a Remote Customer Support Specialist at ForgeFit and play a vital role in assisting our fitness industry partners.Provide outstanding service to ensure seamless interactions from order to in... Show more

 • Promoted

Remote Entry-Level Customer Support Associate

Leakstory JobsMontreal (administrative region), QC, CA
Remote
Full-time

A market research company is hiring for an entry-level position that requires no prior experience.Responsibilities include data entry, online surveys, and various administrative tasks.Ideal candida... Show more

 • Promoted

Remote Bilingual Tech Support & Customer Care

ConcentrixMontreal (administrative region), QC, CA
Remote
Full-time

A leading customer experience company is looking for candidates to handle customer inquiries and provide support via calls or internet communication.The ideal candidate is bilingual in English and ... Show more

 • Promoted

Remote Inbound Call Center Rep – Customer Support

MCIMontreal (administrative region), QC, CA
Remote
Full-time

A leading Business Process Outsourcing company is seeking a Remote Inbound Call Center Representative.You will be responsible for answering customer inquiries, providing information about products,... Show more

 • Promoted

Remote Sales Representative Fostering Customer Relationships and Growth

AO Globe LifeMontreal (administrative region), QC, CA
Remote
Full-time

Elevate customer engagement as a dedicated Remote Sales Representative.Drive sales success, develop relationships, and advocate for client satisfaction within a dynamic environment.This position is... Show more

 • Promoted

Remote Technical Support Specialist (Customer Care)

BIS Safety SoftwareMontreal (administrative region), QC, CA
Remote
Full-time

A dynamic software company located in Toronto is seeking a Customer Service Representative to provide remote technical support and outstanding service.The ideal candidate has at least 2 years of cu... Show more

 • Promoted

Bilingual Remote Customer & Tech Support Specialist

ConcentrixMontreal (administrative region), QC, CA
Remote
Full-time

A leading customer service company in Peel Region, Mississauga is looking for customer service representatives to assist customers via phone or internet.The ideal candidate is fluent in English and... Show more

 • Promoted

Remote B2B Customer Support Engineer

Dot ComplianceMontreal (administrative region), QC, CA
Remote
Full-time

Become a Remote B2B Customer Support Engineer at Dot Compliance, where you will play a critical role in enhancing customer experiences in the life sciences sector.Focus on providing exceptional sup... Show more

 • Promoted

Remote Bilingual Customer Support (French–English)

BET99Montreal (administrative region), QC, CA
Remote
Full-time

A leading online sportsbook in Canada is looking for a Customer Support Representative to manage inquiries via live chat and email.You will be responsible for ensuring customer satisfaction, addres... Show more