Talent.com
Far Out Scout
Remote Enterprise Customer Success ManagerFar Out Scout • Sainte-Marthe-sur-le-Lac, Quebec
Remote Enterprise Customer Success Manager

Remote Enterprise Customer Success Manager

Far Out Scout • Sainte-Marthe-sur-le-Lac, Quebec
30+ days ago
Job type
  • Full-time
  • Remote
Job description

We are seeking an experienced, Canada-based Customer Success professional to join our growing international team. As an Enterprise Customer Success Manager (ENT CSM), you will guide customers through their post-sales journey, ensuring long-term success, value realization, and growth with our solutions.

In this role, you will own a portfolio of strategic global Enterprise accounts, building strong relationships and driving onboarding, adoption, retention, renewals, and expansion. You will collaborate closely with international Sales partners and cross-functional teams to deliver exceptional customer experiences and uncover growth opportunities.

Key Responsibilities

  • Manage a portfolio of approximately 50 high-value global Enterprise accounts
  • Own the full customer lifecycle from onboarding through engagement, renewal, and expansion
  • Lead complex renewal processes, negotiating commercial terms to maximize net revenue retention
  • Proactively drive product adoption and customer satisfaction while mitigating churn risk
  • Conduct strategic check-ins, kickoff calls, and executive business reviews
  • Forecast renewal and expansion revenue accurately for current and future quarters
  • Identify and support account growth opportunities in partnership with Sales
  • Develop and execute quarterly account plans for prioritized strategic customers
  • Meet and exceed KPIs related to engagement, retention, satisfaction, renewals, and expansion
  • Partner cross-functionally with Sales, Product, Legal, Finance, Marketing, Support, and Operations
  • Advocate for international customers internally, sharing feedback and resolving challenges
  • Drive customer advocacy initiatives such as case studies, references, and partnerships
  • Participate in enablement programs, special projects, and other initiatives as needed

  • 8+ years in customer-facing roles such as Customer Success, Account Management, or Sales
  • Strong understanding of Customer Success best practices and lifecycle management
  • Experience managing a strategic portfolio of 50+ accounts
  • Proven success leading renewals and complex commercial negotiations
  • Customer-first mindset with the ability to translate business needs into product value
  • Experience building executive-level stakeholder relationships
  • Strong prioritization skills across a large but strategic book of business
  • Excellent critical thinking, discovery, and commercial acumen
  • Resilient, adaptable, and comfortable in fast-paced environments
  • Ability to work independently while collaborating cross-functionally
  • Exceptional communication and presentation skills
  • 2+ years of SaaS experience
  • 2+ years of experience using Salesforce or similar CRM tools

Preferred Qualifications

  • Experience managing international or non-North American customers
  • Experience working with channel partners and indirect sales models
  • Familiarity with MEDDPICC or similar sales qualification frameworks
  • Experience in a remote-first or distributed work environment
  • Bachelor’s degree or equivalent practical experience
Create a job alert for this search

Remote Enterprise Customer Success Manager • Sainte-Marthe-sur-le-Lac, Quebec

Similar jobs

Restaurant Manager (Maître d’Hôtel)

Hôtel Mont Gabriel, une propriété Tribute PortfolioSainte-Adèle, Laurentides, CA
Full-time

Chemin du Mont-Gabriel, Sainte-Adèle, QC, Canada J8B 1A5.Perched atop Mont Gabriel in Sainte-Adèle, our hotel is a unique space where employees create unforgettable experiences for our guests while... Show more

 • Promoted

Member Experience Advisory Agent Enhancing Client Satisfaction Daily

DesjardinsSainte-Adèle, Laurentides, CA
Full-time +1

Deliver outstanding client experiences as a Member Experience Advisory Agent.Utilize your expertise to ensure satisfaction while promoting banking solutions in a full-time on-site role.This tempora... Show more

 • Promoted

Customer Success Manager - C$110,000 - C$140,000 A Year

EsusuSainte-Thérèse, Canada
Full-time

Esusu seeks a Customer Success Manager to ensure client satisfaction.Responsibilities include driving adoption, developing success plans, building client relationships, identifying growth opportuni... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausSaint-Sauveur, QC, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Join Mont Gabriel as a Sales Manager

Hôtel Mont Gabriel, une propriété Tribute PortfolioSainte-Adèle, Laurentides, CA
Full-time

Take your sales expertise to new heights at Mont Gabriel in beautiful Sainte-Adèle, QC.As a Sales Manager, you'll develop business opportunities and nurture customer relationships within a vibrant ... Show more

 • Promoted

Onsite Member Experience & Financial Empowerment Advisor

DesjardinsSainte-Adèle, Laurentides, CA
Full-time

A leading financial services cooperative in Laurentides seeks a full-time Member/Client Experience Advisory Agent.You will enhance member satisfaction by providing personalized solutions and promot... Show more

 • Promoted

Gérant Expert en Vente et Management dans les Télécommunications

JobsMedia.ioSainte-Adèle, Laurentides, CA
Full-time

Devenez un Gérant influent dans le secteur des télécommunications.Votre mission sera de guider et inspirer votre équipe pour réaliser des objectifs de vente ambitieux et offrir un service exception... Show more

 • Promoted

Warehouse Process Lead

PGW Auto GlassSainte-Adèle
Full-time

Une entreprise de distribution de verre automobile cherche un Superviseur des Processus d’Entrepôt pour gérer les opérations quotidiennes au centre de distribution.Le candidat idéal aura au moins 3... Show more

 • Promoted

Remote Online Tasks – Earn Up to $1,500/month Playing Games

Free Cash by AlmediaPiedmont, Other, Canada
Remote
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:.Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo... Show more

 • Promoted

Gestionnaire En Formation

Enterprise MobilityPrévost, Canada
Full-time

OverviewCommencez votre carrière chez Enterprise! Nous embauchons immédiatement pour notre programme reconnu de formation en gestion.Que vous visez un avenir dans le domaine des ventes, du développ... Show more

 • Promoted

Be your Own Boss - Shop and Deliver

Instacart ShoppersPrévost, QC, Canada
Part-time +1

Start earning money fast and be your own boss.Instacart is a leading retail enablement platform that works with grocers and retailers to transform how people shop.Instacart’s platform helps people ... Show more

 • Promoted

Director Of Leadership And Learning Programming - C$80,000 - C$105,000 A Year

HollyhockPrévost, Canada
Full-time

Oversees the program portfolio at Hollyhock, leading program development, guiding the development of new programming, and managing the program's revenue performance. Show more

 • Promoted

Sales manager

Hôtel Mont Gabriel, une propriété Tribute PortfolioSainte-Adèle, Laurentides, CA
Full-time

Chemin du Mont‑Gabriel, Sainte‑Adèle, QC, Canada J8B 1A5.Between $55,000 and $60,000 per year.Perched atop Mont Gabriel in Sainte‑Adèle, our hotel offers a truly unique environment where employees ... Show more

 • Promoted

Ventes Médias et Solutions Numériques à Médialo

Dronn.comSaint-Sauveur, QC, CA
Full-time

Rejoignez Médialo comme spécialiste des ventes médias et solutions numériques à Saint-Jérôme.Apportez innovation et créativité dans vos stratégies de vente.En tant que spécialiste des ventes, vous ... Show more

 • Promoted

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupChertsey, Quebec, Canada
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed.... Show more

 • Promoted

Gestionnaire De Projet - C$95,920 - C$144,970 Par An - À Distance

Empire ViePrévost, Canada
Full-time

Gestionnaire de projet responsable de la planification, de la gestion et de la clôture de projets pour atteindre les objectifs d'affaires.Travail autonome avec supervision minimale.Doit gérer l... Show more

 • Promoted

Remote Management Consultant

Micro1Prevost, Quebec, CA
CA$50.00 hourly
Remote
Full-time

Management Consultant / Business Strategy Specialist.AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such ... Show more

 • Promoted

Manager Opérations Adjoint — Projets & Leadership

PGW Auto GlassSainte-Adèle, Laurentides, CA
Full-time

Une entreprise de vente en gros recherche un Assistant-gérant des opérations pour soutenir la gestion quotidienne d'un grand centre de distribution de verre automobile.Le candidat idéal est passion... Show more