Talent.com
Long View Systems
Remote Global Service Desk Analyst - Spanish Bilingual OvernightLong View Systems • Terrebonne, Quebec
Remote Global Service Desk Analyst - Spanish Bilingual Overnight

Remote Global Service Desk Analyst - Spanish Bilingual Overnight

Long View Systems • Terrebonne, Quebec
30+ days ago
Job type
  • Full-time
  • Remote
Job description
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!
Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?
We are looking for a professional and eager Spanish Bilingual Global Service Desk Overnight Analyst for our Integrated Global Services team located across Canada You will have a direct impact on Long View's success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe. You will provide tier I support for all IT and communications systems in use with the service desk.

A Day in the life:

    • Submit fully documented customer issues into a ticket management system
    • Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
    • Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
    • Understand and assist with all internal and external escalations
    • Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery

What you bring:

    • 2+ years of experience in a technical support role providing tier I support in a service desk or help desk role
    • The ability to speak Spanish fluently in a professional environment
    • Excellent Spanish bilingual and English written and verbal communication skills
    • Proven ability to troubleshoot and resolve technical and procedural issues
    • Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
    • Capability to establish rapport among peers and colleagues
    • Proven ability to provide superior customer service both on and off of the phone
    • Ability and willingness to work an overnight shift

What makes you awesome:

    • ITIL Incident Management understanding
    • A+ Certification

Why work at Long View:

    • Great people and culture
    • Recognition programs
$40,000 - $52,000 a yearGreat people and culture RSP Plan Comprehensive benefits package from day oneWant to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!
Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.

Create a job alert for this search

Remote Global Service Desk Analyst - Spanish Bilingual Overnight • Terrebonne, Quebec

Similar jobs

L1 Service Desk Agent Bilingual (English and French)

CollaberaMontreal (administrative region), QC, CA
Full-time

L1 Service Desk Agent Bilingual (English and French) - Infrastructure Services.Preferably bachelor’s degree in information technology, Computer Science, or related field (preferred).Basic understan... Show more

 • Promoted

L1 Service Desk Agent Hybrid Montreal

CollaberaMontreal (administrative region), QC, CA
Full-time

Become an essential part of our IT service team as a Bilingual L1 Service Desk Agent located in Montreal.This hybrid role requires you to assist users with technical issues using both English and F... Show more

 • Promoted

Bilingual IT Support Analyst (French/English) - Remote

SearchLabsMontreal (administrative region), QC, CA
Remote
Full-time

A technology solutions company is seeking a Bilingual Technical Support Analyst (French/English) to provide first and second-level support to internal users.Candidates should have 3+ years in IT su... Show more

 • Promoted

Bilingual DataOps/DevOps Analyst | Hybrid | 6-Month Contract

Direct IT Recruiting Inc.Montreal, Montreal (administrative region), CA
Temporary

A leading recruitment company in Canada is seeking a Business Operations Manager for a 6-month contract with a strong possibility of extension.The role features a hybrid work model requiring 2 days... Show more

 • Promoted

Help Desk Analyst - Senior (Remote) JP850

PathlionMontreal (administrative region), QC, CA
Remote
Full-time

The Application Help Desk Analyst role will provide front line support primarily to members of the public accessing various online systems in relation to the ministries of Education and Advanced Ed... Show more

 • Promoted

Remote Open Source Alliances Lead — Colombia (Spanish)

CanonicalMontreal (administrative region), QC, CA
Remote
Full-time

A pioneering tech firm is seeking an Open Source Enterprise Sales / Alliances professional.The role includes responsibilities like driving strategic partnerships and advancing the cloud software ec... Show more

 • Promoted

Open Source Enterprise Sales & Alliances – Colombia (Remote)

CanonicalMontreal (administrative region), QC, CA
Remote
Full-time

A leading software development firm is seeking a Spanish-speaking Open Source Enterprise Sales representative to drive partnerships and build relationships.Ideal candidates will have a strong under... Show more

 • Promoted

Open Source Enterprise Sales / Alliances - Colombia (Spanish Speaker)

CanonicalLaval, QC, CA
Full-time

Open Source Enterprise Sales / Alliances - Colombia (Spanish Speaker).Canonical is seeking a Spanish‑speaking sales and alliances professional to drive revenue growth in the Colombian market.This r... Show more

 • Promoted

Remote Network Consultant - Bilingual Expertise

Tech Talent InternationalMontreal (administrative region), QC, CA
Remote
Full-time

Become a vital player as a Remote Network Consultant, providing bilingual support and expertise in network optimization.Bring over 10 years of experience to drive excellence in client services.This... Show more

 • Promoted

Shopify Ecommerce Solutions Analyst (Remote-First)

DomaineMontreal (administrative region), QC, CA
Remote
Full-time

A leading ecommerce consultancy in Canada is seeking an experienced Business Analyst to enhance their project delivery team.You will guide clients in understanding their ecommerce requirements and ... Show more

 • Promoted

NRG Client Services Analyst with Bilingual Skills

nrg EnergyMontreal (administrative region), QC, CA
Full-time

Become a vital player at NRG as a Bilingual Client Services Analyst II, focusing on superior customer support for Government of Canada accounts.Improve service delivery and enhance customer relatio... Show more

 • Promoted

*Service Desk Agent

Recruit Action inc.Montreal, Montreal (administrative region), CA
Full-time +1

Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Bilingual technical support role in the insurance industry.Provide exceptional client assistance, trou... Show more

 • Promoted

Bilingual Help Desk Specialist (French/English) – On-Site IT

Hire DigITalent Inc.Montreal (administrative region), QC, CA
Full-time

A leading IT support company in Montreal is seeking a Bilingual Helpdesk Support Specialist.The ideal candidate will provide top-tier technical assistance to clients in both French and English, dem... Show more

 • Promoted

Pay EuX Analyst: P2P Service Desk (Montreal)

BLV - Value Chain PartnersMontreal (administrative region), QC, CA
Full-time

A leading consulting firm seeks an Analyst – Pay End User Experience to join their Global P2P Operations team in Montreal.This role involves managing P2P service desk queries, ensuring efficient se... Show more

 • Promoted

Network Analyst - Senior (Remote) JP776

PathlionMontreal (administrative region), QC, CA
Remote
Full-time

Network Specialist – Zero Trust Implementation.We are seeking a Network Specialist to plan, implement, and provide support for secure workload solutions as part of a Zero Trust Network initiative.T... Show more

 • Promoted

Analyste Bilingue, Services TI chez McCarthy Tétrault

McCarthy TétraultMontreal (administrative region), QC, CA
Full-time

McCarthy Tétrault cherche un Analyste Bilingue pour son Centre de services TI à Montréal.Ce poste implique un soutien technique avancé en français et en anglais ainsi que la gestion des systèmes au... Show more

 • Promoted

Data Center Operations Lead (24/7, Montreal) - Bilingual

Amazon Web ServicesMontreal (administrative region), QC, CA
Full-time

A global technology provider is seeking a Data Center Manager in Montreal, QC, to oversee operations and ensure service level agreements are met.The ideal candidate will manage a diverse team, prio... Show more

 • Promoted

Bilingual Analyst for Pay End User Experience in P2P

BLV - Value Chain PartnersMontreal (administrative region), QC, CA
Full-time

Elevate user satisfaction as a Bilingual Analyst specializing in Pay End User Experience.Join a collaborative Global P2P Operations team in Montreal, focused on seamless service delivery and techni... Show more

 • Promoted

Open Source Enterprise Sales & Alliances – Colombia (Spanish)

CanonicalMontreal (administrative region), QC, CA
Full-time

A leading open-source technology firm is seeking an experienced Open Source Enterprise Sales / Alliances representative.This role requires a Spanish speaker with a good understanding of the Colombi... Show more

 • Promoted

Bid Analyst - Remote Work

BairesDevMontreal (administrative region), QC, CA
Remote
Full-time

At BairesDev®, we've been leading the way in technology projects for over 15 years.We deliver cutting‑edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our div... Show more