Talent.com
The Cadogan Clinic
Remote Patient Communications CoordinatorThe Cadogan Clinic • Terrebonne, Quebec
Remote Patient Communications Coordinator

Remote Patient Communications Coordinator

The Cadogan Clinic • Terrebonne, Quebec
30+ days ago
Job type
  • Full-time
  • Permanent
  • Remote
Job description
Our multi award-winning clinic is looking for a talented individual, to join our friendly and highly regarded team. With the ability to multi-task, you will be dedicated, organised and efficient; able to deliver an outstanding patient experience using exceptional customer-service telephony and administrative skills.
This is a unique opportunity to join our thriving, multi-specialist plastic and aesthetics hospital; the Cadogan Clinic, in the heart of Chelsea. Grow your career working with our hand-picked “best in class” plastic surgeons and our committed team of professionals who love delighting our patients.
Co-founded by our world-renowned plastic surgeon Mr Bryan Mayou, (best known for introducing liposuction into the UK) and his wife Dr Susan Mayou who is our leading consultant dermatologist (as featured in the Tatler Beauty and Cosmetic Surgery Guide 2023), we continue to pioneer the latest techniques in cosmetic healthcare, treating over 20,000 patients each year. Join us in our vision: changing patients’ lives and providing high quality care and excellent treatment outcomes.Purpose and Vision
As a family-owned clinic we are committed to our people and have a strong, supportive, knowledgeable team who reflect our values of patient care and professionalism, and we look for passionate individuals who share our ethos, vision and purpose.

Role summary:
No two days are the same in our busy clinic and our Patient Communication Coordinators are central to providing a first-class patient journey. We pride ourselves on our patient care; and our Patient Communication Coordinators are the first to welcome our patients to our clinic. Working supportively with one another, our team handle customer enquiries, providing guidance, product, and service information, contact liaison, and ensure every caller has a high-quality customer service experience to match our gold standard treatments and services.
Our call operators are also highly skilled administrators, able to provide administrative support for the team as required, supporting the sales team with the execution of call campaigns and supporting the in-clinic reception team from time to time.
This is a rewarding role for a responsive, intuitive, confident communicator who has strong telephony skills and enjoys a fast-paced setting. Being proactive, professional, and organised are key traits for this role; along with the ability to communicate across a network of professionals, ensuring every call is met with a considerate, responsive and professional approach acting as an ambassador for our clinic.
Reporting directly to the Sales Manager, this position is crucial within the operations of the clinic. Telephone Operators are often the first point of contact between patients and the clinic. Successful candidates will have excellent verbal and written communication skills and will be naturally attuned to customer service.

Key Accountabilities
  • Answer incoming calls
  • Answer all general enquires and questions
  • Transfer calls to correct department/person(s)
  • Manage the distribution of centrally received emails
  • Troubleshoot problems
  • Provide information
  • Support other functions in the company, especially reception, bookings and sales, as directed by the line manager.

Specific Accountabilities
  • Answer calls and transfer calls to the right member of staff
  • If call is not successfully transferred to the right department/member of staff send an email with the information of the caller so staff can return calls ASAP
  • Handle and complete customer enquiries telephonically
  • Manage and distribute emails received to the shared mailbox
  • Provide customers with product and service information
  • Cover Saturday shifts on a rotational basis
  • Update existing customer information if needed
  • Identify and escalate priority issues
  • Provide support to the Multi-skilled Administrators as required
  • As directed by the line manager:
    1. Assist with reception/bookings
    2. Help with the execution of telephone campaigns (examples: calling non-converted leads to understand why they did not book a consultation; calling non-converted consultations to understand why they did not convert to an operation)
    3. Give administrative support to the sales team as required

Role Requirements/ Skills & Experience
  • Excellent verbal and telephony skills
  • Strong active listening skills
  • A positive, can-do, professional, friendly telephone manner
  • Excellent written communication skills e.g. letter writing
  • Customer Service / Call centre experience
  • Experience working in a VIP, high quality setting, requiring high levels of discretion
  • Problem analysis and problem-solving ability
  • Excellent attention to detail
  • Proficient in relevant computer applications (Office 365)
  • Knowledge of key Customer Service principles and practices
  • Strong data entry and typing skills
  • Administration and clerical processing skills (Word, Teams, Pabau, Excel)
  • Ability to work in a team and as an individual
  • Ability to manage within a fast-paced, dynamic setting
  • Commitment to completing and finishing tasks to a high standard
  • Ability to communicate across teams and with relevant stakeholders
Preferable
  • Qualification in Customer Service
  • Experience in medical administration
  • Prior experience working in a beauty, aesthetic, clinic or private dentistry setting would be advantageous

Location: The Cadogan Clinic, 59 Markham Street, SW3 3NR with Flexibility to work at home (one day a week)
Salary: £26,000 per annum (full time annual salary; depending on experience and skills).
Contract Type: Permanent, full time, 40 hours per week
Shift patterns: Variable Shifts
Shift Days: Monday to Friday with shifts on Saturday as per the rota (taken as Time in Lieu)Benefits and Rewards
  • Additional Holiday: 31 days holiday (including public holidays, rising to 33 days after 2 years of service)
  • Holiday fun days – paid day off on your birthday and a paid day off for your “tie the knot”; wedding day (after a year of service).
  • Wellbeing benefits: employee assistance programme, healthy in-clinic snacks and refreshments, Cycle to Work scheme
  • Pension scheme (currently with NEST)
  • Beauty benefits: team treatments and product discounts on successfully passing probation
  • Social events; a social calendar and monthly team lunches from our favourite local foodie destinations in central London.
  • Recognition and reward schemes; gifts and finance awards for length of service and commitment to our brand promises.
  • Referral bonus scheme; rewarding our people for networking and growing our friendly team
Learning and Career Development
  • Opportunities to work with a growing, ambitious, and highly regarded, plastic surgery and dermatology business, networking with world-class consultants in the field of plastics and dermatology; opportunity to develop your career within a knowledgeable and professional setting
  • Lunchtime learning (opportunities to learn from our consultants, industry specialists and our founders)
  • Protected time for development and training
  • Development pathways for training; opportunity to progress within specialist areas of responsibility; formalised training opportunities as per clinic strategy
Create a job alert for this search

Remote Patient Communications Coordinator • Terrebonne, Quebec

Similar jobs

Remote Patient Support Specialist (Canada)

AVEEMontreal (administrative region), QC, CA
Remote
Full-time

A growing healthcare company is seeking a Customer Support Specialist to join their remote team across Canada.In this role, you will assist patients through various communication channels and help ... Show more

 • Promoted

Registered Nurse - Emergency Room - Relocation to Glens Falls, NY

Glens Falls HospitalSaint-Lin-Laurentides, Quebec
CA$37.00 hourly
Full-time
Quick Apply

Patient care never stops, and our night team is vital to our success.This role includes shared coverage for overnight shifts.We utilize a collaborative scheduling system to ensure shift distributio... Show more

 • Promoted

Regional Clinic Ops Leader – Alberta (Remote)

WELL Health Technologies CorpMontreal (administrative region), QC, CA
Remote
Full-time

A leading healthcare organization in Alberta seeks a Director of Clinic Operations to oversee clinic performance and enhance patient experiences.The ideal candidate will have over 5 years of leader... Show more

 • Promoted

Remote Volunteer Coordinator for Cancer Care Advocacy

The Heather Cutler FoundationMontreal (administrative region), QC, CA
Remote
Full-time

A nonprofit organization based in Mount Pearl seeks a Volunteer Coordinator to manage onboarding, support, and project matching for volunteers.This remote role requires strong people skills and exp... Show more

 • Promoted

Remote VP, Medical Communications & Oncology Strategy

EPM ScientificMontreal (administrative region), QC, CA
Remote
Full-time

A leading medical communications agency is seeking a Vice President - Medical Communications to lead strategic scientific initiatives with a focus on oncology.This role requires a PhD, MD, or Pharm... Show more

 • Promoted

Remote CSM — Healthcare Growth

PocketHealthMontreal (administrative region), QC, CA
Remote
Full-time

A healthcare technology company is seeking a Customer Success Manager to develop strategic relationships and expand existing accounts.In this work-from-home role, you will manage a diverse book of ... Show more

 • Promoted

Revenue Operations Coordinator (Remote)

Solutions MetrixMontreal (administrative region), QC, CA
Remote
Full-time

JOB DESCRIPTION – Revenue Operations Coordinator.The Revenue Operations Coordinator is responsible for orchestrating the sales process and enabling revenue teams to maximize selling time and effect... Show more

 • Promoted

Remote French Care Coordinator (On-Call)

Mellie Care Ltd.Montreal (administrative region), QC, CA
Remote
Full-time

A innovative care solutions provider in Canada is seeking a Bilingual French Care Coordinator to support families in managing care for their children or older loved ones.This role involves developi... Show more

 • Promoted

Dialogue Care Coordinator Position Available

DialogueMontreal (administrative region), QC, CA
Full-time

Elevate patient care as a Care Coordinator at Dialogue, Canada’s top virtual health provider.In this hybrid position, focus on patient communication and organizational effectiveness.This Care Coord... Show more

 • Promoted

Clinic Operations Coordinator (temporary)

Intello Technologies Inc.Montreal
Full-time

Select how often (in days) to receive an alert:.Clinic Operations Coordinator (temporary).Location: Montréal, QC, CA, H3A 3J2.Job Function: Clinical / Medical.Schedule: Monday to Friday, 7:00 a.Tem... Show more

 • Promoted

Full-Time Focus Group Participant - Remote

ApexFocusGroupTerrebonne, QC, CA
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Show more

 • Promoted

Temporary Harm Reduction Coordinator Remote

CAAN Communities, Alliances & NetworksMontreal (administrative region), QC, CA
Remote
Full-time

CAAN Communities, Alliances & Networks is hiring a temporary Harm Reduction Coordinator to work remotely.Engage with Indigenous communities in Canada, focusing on research and education for harm re... Show more

 • Promoted

Bilingual Mental Health Program Coordinator (Remote)

BITS RecruitingMontreal (administrative region), QC, CA
Remote
Full-time

A mental health recruitment firm is seeking a Bilingual Service and Implementation Coordinator to support a virtual program across Ontario.The role focuses on helping clinicians and partner agencie... Show more

 • Promoted

Remote Volunteer Grant Writing Team Lead – Public Health

Canadian Partnership for Women and ChildrenMontreal (administrative region), QC, CA
Remote
Full-time

A dedicated public and global health organization is seeking a grant writing team lead.This remote volunteer-based role involves identifying grant opportunities, preparing and submitting grant prop... Show more

 • Promoted

Shelter Movers Philanthropy Coordinator Role

Shelter MoversMontreal (administrative region), QC, CA
Full-time

Become a key team player as a Philanthropy Coordinator at Shelter Movers, focusing on transforming lives free from violence through effective fundraising strategies.This full-time position allows f... Show more

 • Promoted

Insurance Coordinator Remote

Pacific Canadian CareersMontreal (administrative region), QC, CA
Remote
Full-time

Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours?.Our ideal candidate embodies qualities such as adaptability, trainability, and a ... Show more

 • Promoted

Coordonnateur de l’admission / Care Coordinator

CBI HealthMontreal (administrative region), QC, CA
Full-time

Coordonnateur de l’admission / Care Coordinator.Key Responsibilities / Accountabilities and Time Allocation.Effective Referral Coordination and Data Entry – 60%.Reviews funder case documentation fo... Show more

 • Promoted

Patient Care Coordinator: Expert in Scheduling and Support

Bayshore HealthCareMontreal
Full-time

Be at the forefront of patient care as a Patient Services Coordinator.Your expertise in service coordination and employee scheduling will enhance patient experiences daily.As a Patient Services Coo... Show more

 • Promoted

Care Coordinator for Multidisciplinary Team

PhysiotherapieuniverselleMontreal (administrative region), QC, CA
Full-time

Take on the essential role of Care Coordinator at Lifemark, where you will foster relationships with patients and ensure a smooth operational flow in an engaging work environment.This position requ... Show more

 • Promoted

Breast Cancer Oncology Engagement Lead – Remote

Eli Lilly and CompanyMontreal (administrative region), QC, CA
Remote
Full-time

A global healthcare leader is seeking a National Engagement Manager in Toronto to support its Oncology objectives, focusing specifically on Breast Cancer.This field-based role requires strong strat... Show more