Talent.com
Tealbook
Remote Customer Success Manager (7-Month Parental Leave Contract)Tealbook • Truro, Nova Scotia
Remote Customer Success Manager (7-Month Parental Leave Contract)

Remote Customer Success Manager (7-Month Parental Leave Contract)

Tealbook • Truro, Nova Scotia
30+ days ago
Job type
  • Full-time
  • Remote
Job description
TealBook is looking for a motivated experienced Customer Success Manager to join our team on a full time, contract basis for parental leave coverage. This contract is for an approximately 7-month period, which includes ~1 month of overlap for training and customer handoff and a 6-month coverage period between October 2025 and April 2026.
Please note we are looking to fill this position in Canada (Remote) at this time.

Responsibilities

    • Cultivate and nurture relationships with key customer stakeholders, serving as their primary point of contact for needs and concerns
    • Proactively engage with customers to grasp their objectives and aid them in achieving success with our products and services
    • Deliver ongoing value to customers through business reviews and reporting, ensuring continuous satisfaction
    • Act as a trusted advisor with deep domain expertise (on our platform, application, data, and use cases), effectively solving customer problems
    • Educate clients and internal teams on industry insights and our unique differentiators in the marketplace
    • Craft compelling narratives to communicate value and foster engagement
    • Establish and monitor key performance metrics, providing regular updates to management
    • Skillfully manage renewal negotiations, collaborating with Strategic Account Managers to drive growth
    • Collaborate cross-functionally to enhance the customer experience and foster long-term relationships
    • Monitor customer health and maintain detailed records in ChurnZero and Salesforce CRMs for swift issue resolution
    • Enhance communication flow between clients and our organization for timely resolutions
    • Utilize analytics to drive informed decisions and enhance outcomes for customers

What Are We Looking For?

    • 1-3 years B2B Enterprise SaaS customer success experience required
    • Procurement and/or Source-To-Pay experience is an asset
    • Strong understanding of B2B customer needs, pain points, and purchasing behaviour
    • Excellent communication and interpersonal skills for building strong relationships
    • Strong analytical and problem-solving skills for quick issue resolution
    • Ability to develop customer success plans with measurable metrics and ROI alignment
    • Strategic thinker adaptable to changing scopes and customer sentiments
    • Passion for delivering proactive customer value and engagement
    • Experience in fast-paced, collaborative environments managing multiple projects
    • Proficiency in Google Suite (Sheets, Slides) and Microsoft Excel
    • Demonstrated track record of customer advocacy and accountability
About UsTealBook provides an AI-powered supplier data platform designed for the scale and complexity of enterprise procurement. By structuring supplier information at the legal entity level and enriching it with data from verified business registries, TealBook helps organizations eliminate duplication, enhance visibility, and make more informed decisions across sourcing, compliance, and risk. Its platform supports leading procurement systems like SAP, Coupa, and Oracle ERP, helping teams get more from their existing tools through more reliable supplier data.
What We Bring to the Table🏡 Remote-first team across Canada and the U.S. - work from where you thrive (and have work authorization)💸 Competitive salary, equity (options), and benefits from day one (health, dental, vision, and more)🌴 Uncapped PTO, plus a paid winter break (we call it TealWeek) every December (*typically between Christmas - New Years)
Use of AI- Our expectations of you: At TealBook, we value smart use of tools - including AI. If you use AI to help craft your application, that’s totally fine. What matters most is that your application reflects you - your real experience, thinking, and voice. Be specific and honest. We expect live interviews to be completed by you and without live AI interview coaching. In skills assessments, we’ll tell you if AI tools are allowed, and we’ll care just as much about how you use them. Misrepresentation at any stage will remove you from consideration for current and future roles.- Our commitment to you: We use AI-driven tools within our applicant tracking system (ATS) to help screen and manage applications more efficiently. These tools help us focus on relevant skills and experience - but final decisions are always made by real people. We do not share or feed your application data into public large language models (LLMs).
AccommodationTealBook is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process, provided the applicant has met the position requirements. Applicants need to make their requirements known when contacted.
Create a job alert for this search

Remote Customer Success Manager (7-Month Parental Leave Contract) • Truro, Nova Scotia

Similar jobs

Earn Money Testing Apps - Remote

AlmediaTruro, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Service Delivery Planning Team Manager - C$106,000 - C$154,000 A Year

ThalesShubenacadie, Canada
Full-time

Manages Coastal Scheduling teams, develops maintenance packages, and ensures accurate performance data within Thales ISSC programs. Show more

 • Promoted

Earn Money Playing Games - Remote

AlmediaStewiacke, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Customer Service Clerk

American Iron and MetalLantz, NS, CA
Part-time +1

Since 2008, we have recycled over 1 million vehicles and counting!.At Kenny, we do things differently by offering our customers the opportunity to create their own self-serve experience.Customers p... Show more

 • Promoted

Manager, Client Services

IPGTruro, Town of Truro, CA
Full-time

VP Customer Experience and Product Management.The primary mission of this individual is to manage, lead, and oversee the daily operations of the client services team, ensuring excellent customer ex... Show more

 • Promoted

Remote Wellness Outreach Partner – Commission-Based

Odysphere Wellness Systems IncShubenacadie, Canada
Remote
Full-time

A wellness initiative is seeking commission-based Outreach Partners for a flexible remote position.This role entails introducing potential participants to immersive retreats aimed at high-pressure ... Show more

 • Promoted • New!

Game Tester - Remote

AlmediaIndian Brook, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Writer/Journalist Internship Part-Time in Worldwide - Remote Worldwide

The Borgen Projectcolchester, subd. b, NS, Canada
Remote
Part-time +1

Are you passionate about making a difference in the world? Look no further! The Borgen Project is an international organization that works at the political level to improve living conditions for pe... Show more

 • Promoted

Remote Online Tasks – Earn Up to $1,500/month Playing Games

Free Cash by AlmediaStewiacke, Other, Canada
Remote
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:.Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo... Show more

 • Promoted

Earn Money By Taking Surveys - Remote

AlmediaTruro, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Administrative Assistant Admin Work At Home - Part-Time Online Focus Group Panel

ApexFocusGroupStewiacke, Nova Scotia, Canada
Remote
Full-time +2

We're now accepting participants for focus group studies! You can earn up to $750 per week working part-time from home.Simply register to see if you qualify—no experience as an administrative assis... Show more

 • Promoted

Assistant Store Manager - Customer Experience

PetSmartTruro, Town of Truro, CA
Full-time +1

Assistant Store Manager – Customer Experience.At PetSmart, Anything for Pets begins with our people.Every associate plays a vital role in creating meaningful experiences for pets and their families... Show more

 • Promoted

Pmo Manager Lead - C$111,460 - C$185,430 A Year

ThalesShubenacadie, Canada
Full-time

The PMO Manager Lead will oversee governance, planning, risk, and communications to ensure efficient program delivery. Show more

 • Promoted

Retail Assistant Manager

Coldstream Clear Distillery LimitedTown of Stewiacke, NS, CA
Full-time

Coldstream Clear is building a team of leaders who bring exceptional work and value to our operations and our brand.From our home in Nova Scotia, we’re creating beverages that bring people together... Show more

 • Promoted

Outreach Partner (Commission-Based, Remote/Flexible)

Odysphere Wellness Systems IncShubenacadie, Canada
Remote
Full-time

OverviewOdysphere Wellness Systems Inc is opening 3 spots — Commission-Based Outreach Partners (Remote / Flexible).Odysphere is a rhythm-based wellness initiative in Halifax.We host 3-day immersive... Show more

 • Promoted • New!

Earn Extra Income - Remote

AlmediaStewiacke, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Store Assistant Manager

Circle KMeaghers Grant, NS, CA
Full-time

Store Assistant Manager – Circle K – Meaghers Grant, Nova Scotia, Canada.Circle K Meaghers Grant, Nova Scotia, Canada.Medical, Vision, Dental, & Life Insurance / Long‑Term Disability.Opportunities ... Show more

 • Promoted

Transformative Volunteer Opportunities

Volunteer SuccessTatamagouche, NS, CA
Full-time

Experience personal growth as a volunteer at a tranquil meditation retreat in beautiful Nova Scotia.Both onsite and remote roles are available for diverse skill sets.We provide ongoing opportunitie... Show more

 • Promoted

Remote Online Tasks – Earn Up To $1,500/Month Playing Games

Free Cash by AlmediaStewiacke, Canada
Remote
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:Take paid surveys (5-15 minutes each)Test new mobile games and appsShare your ... Show more

 • Promoted

Store Assistant Manager: Fast-Track Leadership & Growth

Circle KMeaghers Grant, NS, CA
Full-time

A leading retail provider in Meaghers Grant, Nova Scotia, is seeking a Store Assistant Manager to assist in overseeing store operations and ensuring high customer service standards.Responsibilities... Show more