Talent.com
Zen Educate
Remote Customer Support RepresentativeZen Educate • Burnaby, British Columbia
Remote Customer Support Representative

Remote Customer Support Representative

Zen Educate • Burnaby, British Columbia
30+ days ago
Job type
  • Full-time
  • Remote
Job description
Location: Remote in HalifaxCompensation: $53,000 CAD
Job Overview:
As a full-time Customer Support Representative, you will play a key role in providing high-quality support to both schools and educators. Your primary responsibilities will include resolving and answering queries, and ensuring overall satisfaction through email and phone support. The role requires exceptional communication skills, quick problem-solving abilities, and a strong focus on school and educator support. We are also looking for someone who is excited to be an early joiner in a new and growing team.
Key Responsibilities:-Respond to inquiries from schools and educators promptly via email, phone and text. -Manage and maintain the support inbox, ensuring all queries are handled efficiently.-Monitor the Slack (internal communications) channel and escalate issues as needed.-Identify trends in queries and recommend process improvements to enhance the school and educator journey.-Collaborate closely with the US team to resolve issues and ensure a smooth school and educator experience.-Contribute to building a support knowledge base to create more efficient support for the future. -Document and escalate key issues for further action.
Our Ideal Candidate 🙋-Has a passion for companies that have a positive social impact and the education sector-‘Can do’ attitude, bias for action and you want to be part of a growing motivated team-You love to take pride in creating an exceptional experience for customers 🙌-Having experience and/or strong knowledge of the education sector is a big plus-Has strong written and verbal communication skills.-Is Detail-oriented with a proactive approach to resolving concerns.
Helpful to have but not essential 💥-Background in customer service or customer success -Proven ability to manage multiple workflows and prioritize tasks effectively.-Proficiency in Google Suite -Previous experience with a customer service software (e.g Zendesk, Intercom, Hubspot)
Create a job alert for this search

Remote Customer Support Representative • Burnaby, British Columbia

Similar jobs

Customer Support Representative, Tax Software - REMOTE

Working SolutionsVancouver, Metro Vancouver Regional District, CA
Remote
Temporary

Working Solutions seeks engaging and tech savvy independent contractors to provide customer support to.No prior tax experience needed for this role*.In this role, you will assist customers with sof... Show more

 • Promoted

Customer Support Representative

7shiftsVancouver, Metro Vancouver Regional District, CA
Full-time

We’re used by 1 in 10 restaurant workers and over 50,000 restaurants across North America.Our mission is to simplify Team Management and improve performance for restaurants, with a long-term vision... Show more

 • Promoted

Customer Service and Sales Support Representative

AL13 Architectural Systems®Delta, Metro Vancouver Regional District, CA
Full-time

AL13 Architectural Systems is a leading player in the building products industry, specializing in cutting-edge cladding and facade solutions.With patented and proprietary systems, AL13 has establis... Show more

 • Promoted

FinTech Technical Support Representative

CapitolisVancouver
Full-time

Explore a rewarding role as a Technical Support Representative at FISPAN Services Inc.Bring your technical insights and customer service skills to assist clients with complex banking software solut... Show more

 • Promoted

Remote Customer Support Specialist — 3-Month Contract

Crypto Pro NetworkVancouver, Metro Vancouver Regional District, CA
Remote
Part-time +1

A financial services innovator is seeking a Part-Time Customer Support Representative for a 3-month contract.This remote position requires candidates to reside in Canada and offers flexible hours.R... Show more

 • Promoted

Remote Sales Representative Fostering Customer Relationships and Growth

AO Globe LifeVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

Elevate customer engagement as a dedicated Remote Sales Representative.Drive sales success, develop relationships, and advocate for client satisfaction within a dynamic environment.This position is... Show more

 • Promoted

Remote Customer Support at ForgeFit

ForgeFitVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

Become a Remote Customer Support Specialist at ForgeFit and play a vital role in assisting our fitness industry partners.Provide outstanding service to ensure seamless interactions from order to in... Show more

 • Promoted

Remote Entry-Level Customer Support Associate

Leakstory JobsVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A market research company is hiring for an entry-level position that requires no prior experience.Responsibilities include data entry, online surveys, and various administrative tasks.Ideal candida... Show more

 • Promoted

Customer Service Representative - Technical Support

BIS Safety SoftwareVancouver, Metro Vancouver Regional District, CA
Full-time

Customer Service Representative - Technical Support (Remote).BIS Safety Software is a fast‑paced, high‑growth organization providing leading software for the safety industry.We are expanding our te... Show more

 • Promoted

Remote Customer Support Specialist

MCIVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A leading business services company based in Canada is urgently hiring Work-at-Home Call Center Agents to provide outstanding customer service remotely.The role requires applicants to be at least 1... Show more

 • Promoted

FedEx Remote Customer Support Role

FreelanceshopVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

Thrive in a FedEx Remote Customer Support role where you'll assist customers with shipment inquiries and service requests directly from home.The focus is on outstanding service delivery.FedEx is lo... Show more

 • Promoted

Senior Technical Support Representative

SOLV4EX GroupRichmond, Metro Vancouver Regional District, Canada
Full-time

Discover Energy Systems (DES) is a fast‑paced, high‑growth energy storage solutions company that spun off from a 75‑year‑old industry leader.Our organization delivers safe, reliable, high‑performan... Show more

 • Promoted

Customer Support Representative Vancouver, BC (Remote)

7shifts Inc.Vancouver, Metro Vancouver Regional District, Canada
Remote
Full-time

With an easy‑to‑use app and industry‑specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants.Customer Support Representative.You’ll be a ke... Show more

 • Promoted

Customer Support Engineer - C$130,000 - C$165,000 A Year - Remote

vCluster LabsVancouver, Canada
Remote
Full-time

Join vCluster Labs as a Customer Support Engineer to troubleshoot complex Kubernetes and vCluster issues, collaborate with engineering, and build a knowledge base in a remote-first environment. Show more

 • Promoted

Remote Customer Support Representative

Waste Solutions CanadaVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

Maximize your potential with Waste Solutions Canada as a Remote Customer Support Representative.This role is centered on providing exemplary support to clients and vendors, ensuring a smooth servic... Show more

 • Promoted

Remote Customer Support Role for Bilingual Professionals

ConcentrixVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

Take on a fulfilling remote role as a Customer Support Representative specializing in bilingual communications.Apply your English and French skills to provide excellent service and support in a dyn... Show more

 • Promoted

Sales Representative (Remote)

AO-Globe LifeVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

About the job Sales Representative (Remote).About US: At Globe Life, we are dedicated to helping individuals and families protect what matters most.As a leader in the insurance industry, we offer a... Show more

 • Promoted

Hybrid Customer Support Role in Vancouver

Zen Educate Inc.Vancouver, Metro Vancouver Regional District, CA
Full-time

Become a Customer Support Representative at Zen Educate in Vancouver, BC, where you'll impact education daily.Support schools with critical challenges in a hybrid setup.This full-time role encompas... Show more

 • Promoted

Remote Bilingual Customer Support (French–English)

BET99Vancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A leading online sportsbook in Canada is looking for a Customer Support Representative to manage inquiries via live chat and email.You will be responsible for ensuring customer satisfaction, addres... Show more

 • Promoted

Customer Care Representative (Remote & Bilingual Preferred)

Waste SolutionsRichmond, Metro Vancouver Regional District, CA
Remote
Full-time

Customer Care Representative (Bilingual Preferred).Waste Solutions Canada is one of the largest independent management companies for waste and recycling services in Canada.Since 2019 we have been n... Show more