Talent.com
Zen Educate
Remote Customer Support RepresentativeZen Educate • Maple Ridge, British Columbia
Remote Customer Support Representative

Remote Customer Support Representative

Zen Educate • Maple Ridge, British Columbia
30+ days ago
Job type
  • Full-time
  • Remote
Job description
Location: Remote in HalifaxCompensation: $53,000 CAD
Job Overview:
As a full-time Customer Support Representative, you will play a key role in providing high-quality support to both schools and educators. Your primary responsibilities will include resolving and answering queries, and ensuring overall satisfaction through email and phone support. The role requires exceptional communication skills, quick problem-solving abilities, and a strong focus on school and educator support. We are also looking for someone who is excited to be an early joiner in a new and growing team.
Key Responsibilities:-Respond to inquiries from schools and educators promptly via email, phone and text. -Manage and maintain the support inbox, ensuring all queries are handled efficiently.-Monitor the Slack (internal communications) channel and escalate issues as needed.-Identify trends in queries and recommend process improvements to enhance the school and educator journey.-Collaborate closely with the US team to resolve issues and ensure a smooth school and educator experience.-Contribute to building a support knowledge base to create more efficient support for the future. -Document and escalate key issues for further action.
Our Ideal Candidate 🙋-Has a passion for companies that have a positive social impact and the education sector-‘Can do’ attitude, bias for action and you want to be part of a growing motivated team-You love to take pride in creating an exceptional experience for customers 🙌-Having experience and/or strong knowledge of the education sector is a big plus-Has strong written and verbal communication skills.-Is Detail-oriented with a proactive approach to resolving concerns.
Helpful to have but not essential 💥-Background in customer service or customer success -Proven ability to manage multiple workflows and prioritize tasks effectively.-Proficiency in Google Suite -Previous experience with a customer service software (e.g Zendesk, Intercom, Hubspot)
Create a job alert for this search

Remote Customer Support Representative • Maple Ridge, British Columbia

Similar jobs

Cintas Account Growth Sales Representative

Cintas CanadaCity of Langley, Metro Vancouver Regional District, CA
Full-time

Expand your sales expertise in the Business Development Representative role at Cintas, focusing on enhancing growth within current customer accounts.Engage in prospecting and cold calling, with a s... Show more

 • Promoted

Avee Health Customer Support Specialist Role

AVEECity of Langley, Metro Vancouver Regional District, CA
Full-time

Embrace the chance to work with Avee Health as a Customer Support Specialist in Langley, BC—centered on enhancing patient experiences through dedicated, on-site support across various platforms.As ... Show more

 • Promoted

Customer Support Representative

Bunzl CanadaPitt Meadows, Metro Vancouver Regional District, CA
Full-time

Provide outstanding assistance as a Customer Support Representative.Focus on accurate order entry and manage customer inquiries effectively through our eCommerce platform.This role requires maintai... Show more

 • Promoted

Customer Service Representative Agent Work From Home - Remote Online Panelists

ApexFocusGroupWhite Rock, British Columbia, CA
Remote
Full-time +3

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No customer service representative agent experience needed.... Show more

 • Promoted

Underwriting Support Assistant Remote

Arrowhead ProgramsCity of Langley, Metro Vancouver Regional District, CA
Remote
Full-time

Take on an essential role with Brown & Brown Canada as an Underwriting Support Assistant in a hybrid setup.Engage in key administrative tasks that aid underwriters in maintaining and organizing the... Show more

 • Promoted

Remote Sales Representative - High Earnings Potential 140k+ - C$60,000 - C$140,000 A Year - Remote

RogersCoquitlam, Canada
Remote
Full-time

Seeking an Outbound Business Sales Consultant to upsell and cross-sell services to existing SMB customers, managing a structured sales process and meeting monthly targets for commission earnings. Show more

 • Promoted

Agency Sales Representative (Canada - Remote)

Kanopi StudiosCoquitlam, Metro Vancouver Regional District, CA
Remote
Full-time

Kanopi Studios will be closed for winter break from December 24, 2025 to January 2, 2026.Responses and application review will be slower during this time.Thank you for your understanding.Kanopi Stu... Show more

 • Promoted

Product Support Representative - Parts

Inland Truck & EquipmentCity of Langley, Metro Vancouver Regional District, CA
Full-time

All In on a Rewarding Career at Inland.Inland Truck & Equipment is an industry leader in the heavy‑duy truck and equipment sales, service, and parts marketplace.When we say we’re ALL IN, we mean we... Show more

 • Promoted

Customer Experience Representative at TD Canada Trust

TDTownship of Langley, BC, CA
Part-time

Drive customer satisfaction as a Customer Experience Representative at TD Canada Trust in Aldergrove, British Columbia.Engage with clients, process transactions, and offer tailored banking solution... Show more

 • Promoted

Customer Service Rep

FUCHS PETROLUB SETownship of Langley, BC, CA
Full-time

Location: Langley, British Columbia, CA, V1M 3G4.Receive and process sales orders to ensure timely and complete delivery.Assist in creating and maintaining new customer accounts.Manage customer mas... Show more