Product Owner II — Project Alignment

The Company 2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient SpryPoint is modernizing how utilities serve their communities. As a high-growth software company were shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.Founded by industry veterans in 2011 weve grown from a profitable startup to a rapidly scaling company of 300 employees serving 100 utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity and evolving customer expectations. With more than a decade of experience and a track record of successful implementations spanning water electric and gas utilities SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.We deliver comprehensive solutions including SpryCIS SpryEngage SpryMobile and SpryWallet that modernize the entire meter-to-cash process. What sets us apart Our updates not upgrades approach user-centric design and unwavering focus on customer success.Backed by strategic investment from Norwest Venture Partners since 2023 and an exciting new investment partnership from Insight Partners announced in 2026 were accelerating our growth while staying true to our core values: lead with kindness vision with impact radical honesty bold disruption keep it simple and execute with excellence.Join our award-winning team in transforming an essential industry that powers communities across the Americas.
Position Overview

The Product Owner - Project Alignment sits at the centre of Product Owner & Project Management communication supporting effective project execution. This role operates with a deliberate 50/50 split:

• half the time you are embedded alongside Project Managers bringing product development updates and issues to their attention
• the other half you are the expert on everything thats going on with our projects ensuring Product Owners know ongoing priorities.

You also collaborate with other SpryPoint teams (eg. Solutions Architects Sales Proposals) and Clients to facilitate resolutions.

Youll have real authority to:

• Bring development process knowledge into Project Manager conversations: help Project Managers understand the why behind what theyre building not just the what
• Highlight risks: whether from customer or from development side keep all areas aligned.
• Retrieve and translate Project Management issues: surface blockers and escalations from the PM side and reframe them for Product Owner consumption
• Retrieve and translate Product Owner issues: surface delays and their reasoning to keep Project Management abreast of issues occurring.
• Push back on commitments that arent feasible and propose alternatives that are

Responsibilities

Product Owner Track (50%)

• You are the product voice that ensures Project Managements delivery concerns are surfaced understood and addressed across the Product Owner and development organizations.
• Regularly retrieve open issues blockers and escalations from Project Managers
• Translate Project Management issues into product-relevant language reframing delivery concerns so Product Owners can make informed decisions quickly
• Track resolution of translated issues and close the loop with the Project Management once action has been taken
• Identify systemic issues (not one-offs) and bring them to the Group Product Manager with a recommended path forward

Project Manager Support Track (50%)

• You embed alongside Project Managers as a product-fluent support resource communicating development issues from Product Owners and bringing product and delivery experience to identify risks before they materialize.
• Flag risks clearly to the Project Manager in language they can act on including recommendations
• Escalate risks that require Product Owner visibility before work proceeds
• Track patterns in recurring risk types and contribute to process improvements that reduce them
• Collaborate directly with Sales Solutions Architects and Clients to facilitate resolutions

What This Role Does Not Do

• You will not run sprint ceremonies or manage a delivery teams backlog. Delivery Product Owners do that.
• You will not own the SpryCIS roadmap. You contribute insights and patterns but you are not the strategy seat.
• You will not project-manage RFP responses end-to-end. You are a contributor not the orchestrator.
• You will not handle customer success or post-go-live escalations. Customer Success owns those.
• You will not own Project Manager workflows end-to-end. You support Project Managers with translation of development process issues: you are not their project coordinator and you do not own their timelines or delivery accountability.

Required Qualifications

• 3 years as a Product Owner Project Manager or equivalent (BA with PO scope Solution Consultant Technical Product Manager) in B2B with personal experience producing project documentation and working with development teams
• Experience operating across both Product and Project Management contexts you understand how PMs and POs think and operate credibly in both. This includes PMs with product-adjacent work POs whove embedded in customer implementations BAs and Implementation Consultants whove lived in the middle or current POs/PMs broadening into cross-functional coordination
• Estimation discipline you understand order-of-magnitude vs committed estimates and can defend an estimate under pressure
• Strong stakeholder management you lead rooms with mixed business and technical participants and leave with consensus
• Comfortable with ambiguity go toward unclear scope and bring back clarity
• Risk identification frame risks in a way that drives action not just flags them
• Fluent in Jira and Confluence; active use of modern AI tooling in your workflow

Strongly Preferred

• Hands-on experience with utility Customer Information Systems (CIS) utility billing meter-to-cash customer self-service portals or mobile field tools
• Experience working alongside Project Managers in a support or bridge capacity: helping them produce artefacts surface risks and communicate with product and project teams

This Role Is a Great Fit If You

• You are a generalist that enjoys operating in two modes: communicate to product owners and developers one moment project support the next - and find the context-switching energizing rather than draining
• Get satisfaction from helping Project Managers succeed: highlight issues in an open transparent manner and work toward mitigation
• Push back well: youd rather have the hard conversation now than the much harder one six months in

This Role Is Not a Great Fit If You

• You want to own a product roadmap or projects end-to-end
• You prefer the rhythm of running a delivery teams backlog and sprint cadence
• You want to avoid sales-driven or client-facing work
• You need predictable low-pressure work cycles (sales activity is bursty by nature)

Career Path

This role builds rare expertise in operating across product ownership and project delivery. Growth paths within SpryPoint include delivery team leadership Solution Design leadership and senior product roles in adjacent product areas. Expect More From Your Career at SpryPoint Work your way -Remote-first environment flexible working hours across North America and hub offices in Charlottetown & Atlanta Competitive Total Rewards - Comprehensive compensation package that grows with you Complete Setup - MacBook $800 to create your ideal home workspace Total Wellness - Health dental vision and life insurance from day one Recharge Time - Generous PTO and unlimited sick days Future Security - RRSP (Canada) and 401k (US) matching programs Continuous Growth - $2500 annual development fund tuition assistance and Book Bounty program Team Connection - Annual company events and team offsites that bring us togetherAI Disclaimer: LINKWe use an AI notetaker (Metaview) during interviews so we can give you our full attention. Please opt-in via this quick consent form. Its optional - if youd prefer not to be recorded just skip this step.AccommodationsNeed accommodations during our interview process Let us know and well work with you to provide the necessary support.Equal Opportunity & InclusionSpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race religion color national origin ancestry sex sexual orientation gender identity age physical or mental disability medical condition genetic characteristics veteran or marital status pregnancy or any other classification protected by applicable laws.Professional Identity VerificationTo help us verify candidate authenticity and streamline our screening process we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.
Employment Type : Full-Time
Experience: years
Vacancy: 1