Customer Service Agent YVR airport

IMPORTANT SCHEDULE REQUIREMENTS

Mandatory training schedule:

• July 2 & 3: 1:00 PM 8:00 PM
• July 4 5 & 6: 4:00 PM 11:00 PM

Available shifts:

• 9:00 AM 6:00 PM (JuneAugust)
• 12:00 PM 6:00 PM (after August)

Availability for all training dates and shifts is required.

SUMMARY OVERVIEW

The Customer Service Agent plays an important role in providing exceptional service to passengers and visitors at the airport. This role involves welcoming passengers assisting with inquiries and offering support with check-in and boarding processes. The Customer Service Agents must ensure compliance with airline policies security regulations and safety procedures while also addressing passenger concerns and providing solutions. You will collaborate with various airport departments to facilitate a seamless passenger experience contribute to maintaining a positive airport environment and uphold high standards of customer service excellence.

RESPONSIBILITIES

• Greet and assist passengers at the airport with check-in boarding and general inquiries
• Provide accurate information on flight schedules gate assignments and airport services
• Handle passenger check-in and baggage processing efficiently and courteously
• Assist passengers with self-service kiosks and online check-in procedures
• Effectively resolve customer issues and complaints in a professional and timely manner
• Make announcements and keep passengers informed about flight changes and boarding times
• Ensure compliance with all airline and airport regulations and procedures
• Handle the boarding process including verifying travel documents and issuing boarding passes
• Coordinate with ground staff and crew to ensure a smooth passenger experience
• Process ticket sales upgrades and re-bookings as needed
• Maintain a thorough knowledge of frequent flyer programs and other customer loyalty services
• Collaborate with security personnel to ensure passenger safety and security
• Keep the work area clean organized and stocked with necessary materials
• Participate in ongoing training and development to enhance customer service skills
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Must be legally authorized to work in the country of employment.
• Second language skills (Japanese Korean or Mandarin) considered an asset.
• Communicate effectively in English (reading writing speaking)
• One year of customer service experience
• Ability to access and interpret information in print and electronically including the use of electronic devices including IPads/Tablets Computers and Mobile Devices
• Effectively communicate with colleagues and clients both in-person and through electronic means
• Eligibility to acquire needed credentials and clearances (FAA RAIC TSA Port Authority U.S. Customs and U.S. Postal- as applicable).
• Airlines are 24/7 so we need our team members to be flexible to work various shifts including nights weekends and holidays

To perform this job successfully an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment knowledge skill and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• Must be able to reach with arms and grasp with hands
• Must be able to push pull
• Must be able to crawl and crouch at times in confined tight spaces
• Must be able to bend stretch squat kneel
• Exposure to moderate and at times high noise levels
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms wrists hands and/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

PrimeFlight Aviation Services Inc. is proudto be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service Inc. without regard to race ethnicity religion color sex gender gender identity or expression sexual orientation national origin ancestry uniform service member and veteran status marital status pregnancy age protected medical condition genetic information disability or any other protected status in accordance with all applicable federal state/province and local laws.

SMS/Text Communications

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Required Experience:

Unclear Seniority

Employment Type : Full Time
Experience: years
Vacancy: 1