Coordinator, Water Bill Adjustment Program

Job Description

Coordinator Water Bill Adjustment Program

Public Works Operations Support

Status: 1 Regular Full Time Position

Salary Range: $71549 to $89366 per annum (plus benefits)

Hiring Range: $71549 to $80493 per annum (plus benefits)

Work mode: Hybrid *see below for more details about this work mode.

Location: 2 Copper Road Brampton

Hours of work: 35 hours per week

The Role:

The Water Bill Adjustment Program provides financial relief to residential customers who experience unexpectedly high water bills due to undetected leaks on the private side of their property.

Reporting to the Supervisor Utility Receivables the Coordinator supports the day-to-day administration and continuous improvement of the program. This role is focused on delivering a consistent efficient and customer-centered experience while ensuring program integrity through strong data management analysis and documentation practices.

What you will do in this role:

• Coordinate and administer applications for the Water Bill Adjustment Program ensuring compliance with program policies and eligibility criteria
• Collect validate and consolidate application and water consumption data to support subsidy evaluation and decision-making
• Conduct intake screening and ensure accurate documentation of all applications
• Communicate with applicants regarding application status required documentation and next steps in the process
• Collaborate with internal stakeholders to gather supporting information required for subsidy decisions
• Evaluate and respond to customer requests for payment arrangements and coordinate solutions for outstanding balances
• Process approved subsidies by applying billing adjustments within the system
• Maintain accurate complete and audit-ready records across all systems and documentation platforms
• Support program reporting by maintaining data for dashboards and key performance indicators (KPIs)
• Perform monthly reconciliations between billing system data and program records to ensure accuracy and consistency
• Contribute to the continuous improvement of Standard Operating Procedures (SOPs) job aids and knowledge articles
• Support additional duties as assigned

What the role requires:

• Post-secondary education in Business Administration Accounting Finance or a related field
• Minimum of 2 years of relevant experience ideally in customer service billing or financial administration
• Exceptional customer service skills with a strong commitment to delivering a positive customer experience
• Proven ability to handle complex and sensitive customer situations with professionalism and empathy
• Strong communication skills (verbal and written) to effectively engage with internal and external stakeholders
• Demonstrated ability to prioritize tasks manage time effectively and work both independently and collaboratively
• Strong analytical and mathematical skills to support data-driven decision-making
• High attention to detail with the ability to maintain accurate records and documentation
• Proficiency in Microsoft Office Suite (Outlook Excel Word)
• Experience with Customer Care and Billing (CC&B/CCBCS) is considered an asset
• Comfort working with evolving technologies and systems
• A satisfactory Level 1 Criminal Record Check obtained directly from a police station (third-party background checks will not be accepted)

Nice to Have:

• Advanced data management and data governance experience including maintaining data integrity across systems
• Strong data analysis and reporting skills including experience working with large datasets
• Ability to develop and track statistical KPIs dashboards and performance metrics
• Experience using tools such as Power BI advanced Excel (pivot tables formulas graphs charts data modeling) or similar analytics platforms
• Demonstrated problem-solving and critical thinking skills with the ability to identify trends risks and opportunities
• Experience in process improvement or program evaluation including identifying efficiencies and recommending enhancements
• Familiarity with financial reconciliation processes and audit readiness practices

Perks That Make Work Fun (and Your Life Easier)!

At Peel Region we believe in taking care ofyou. Heres what youll enjoy when you join our team:

• Top-Notch Benefits:Comprehensive Health Dental and Vision plan (yes even psychological health coverage) starting on your very first day!
• OMERS Pension Plan:Enrolment to help secure your future with peace of mind.
• Vacation Time That Grows:Start with 3 weeks of vacation per year because work-life balance is important!
• Personal Days Just for You:Enjoy 3 paid personal days and floating holidays to recharge whenever you need.
• Wellness First:Flexible hours to fit your lifestyle and prioritize your health and well-being.
• Performance Pays Off:Annual performance reviews with merit increases your hard work is recognized and rewarded!
• Supportive Respectful Culture:Work in an environment where leadership truly cares and inclusivity is celebrated.

Weve got you covered because we know happy healthy people do their best work!

Work Mode:In this role youll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum oftwo days per week on-siteis expected with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

Its important to note that your hybrid work location must be within the province of Ontario. This ensures that were compliant with all regulations and policies

Interview: Ourrecruitmentprocessmaybecompletedwith video conference technology.

Assessment: There will be an Assessment to be completed as part of the recruitment process. All communication will be sent to the email address attached to your application submission.

Kindly ensure to regularly monitor your spam and junk email folders as important communications regarding your application may be directed there.

Ifthis opportunity matches your qualifications and experience please apply on-line.

Peel Region remains committed to uninterrupted service delivery during the transition outlined in the Peel Transition Implementation Act 2024 introduced by the Ontario government on December 12 2024. If passed this legislation would transfer responsibility for regional roads and stormwater infrastructure to Brampton Caledon and Mississauga by July 1 2027 or as determined by the Minister. Waste Collection in Mississauga Brampton and Caledon would also transfer to the cities of Mississauga Brampton and the Town of Caledon on October 1 2027. Peel Region will continue to manage Community Recycling Centres (CRC) along with transfer processing and disposal services. Peel Region continues to offer meaningful opportunities for skilled professionals to make a lasting impact during this period of change and beyond. For more details visit Us

Peel Region consists of the cities of Brampton and Mississauga and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200000 businesses.

Were working to create a community that is safe inclusive and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6700 strong and since 1974 weve been delivering a wide range of resident focused services. Our services include paramedic services health programs long-term care and services for seniors child care support garbage collection and recycling waste water and water treatment road maintenance financial assistance and housing support.

Recognized by Canadas Healthy Workplace Month with the Great Employer Award presented by Excellence Canada Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity practices inclusion recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region people come first. Each employee has an important role within our community and when we work together its impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You wont find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process upon request. If you require accommodation please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact

Please be advised Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicants responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings interview dates) it is imperative that applicants check their email regularly. If we do not hear back from applicants we will assume that you are no longer interested in the position and your application will be removed from the competition.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 71549 - 89366