Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: Burnaby, British Columbia, CA
Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate
Eligibility: Canadian Citizens and PR Holders Preferred
The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.
Key Responsibilities:
● 3+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
● Constantly monitor the individual queue to resolve routine and non-routine desktop issues and requests
● Escalate issues as appropriate and act as a technical escalation for the end user
● Maintain a high level of customer satisfaction
● Comply with the desktop group practices and procedures
● Update ServiceNow and other data repositories (e.g. knowledge base) as appropriate in a timely manner.
● Identify technical and process issues and recommend improvements
● Achieve target ticket volumes and ticket resolution levels
● Responsible for compliance with applicable corporate policies and procedures
● Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on
● Follows the processes and practices established for the group
● Coordination and consulting with client areas to help analyze problems and needs and recommend technical solutions
● Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, and POS
devices, etc.
● Perform intermediate-to-advanced desk-side support services, installing and troubleshooting hardware, software, and network-related issues
● Handle software installation/support/upgrades
● Provide 1st/2nd level Help Desk support
● Perform basic LAN and internetworking-related activities
● Have strong internetworking and troubleshooting skills
● Have A+ certification & at least one certification from either Cisco or Microsoft
● May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
● Must be a self-starter and can manage multiple tasks
● Exceptional customer service skills
● Good communication skills
● Ability to work independently or as part of a team
● Ability to complete tasks effectively with minimal supervision
● Must be available to work flexible work schedules
● High-level skill set
● Outstanding people skills
● Self-starter, needs to be able to work on his/her own
● Proficient in Windows 10 & 11 and Office Suite/O365
How to Apply
Interested candidates are invited to send their resumes to: @
Desktop Support Engineer (Dispatch /Part-Time) • British Columbia, Burnaby, Canada
Unser junges und dynamisches Team am Standort Vancouver (CA) arbeitet mit modernen Tools und organisiert sich selbständig.Gesucht ist eine zielorientierte, selbständige, flexible Person mit guten U... Show more
Owner is looking for an amazing professional to join our team of IT Support Engineers who keep our internal systems running smoothly as we scale.In this role, you’ll play a critical role in enablin... Show more
Aarista is hiring a Technical Support Coordinator in Burnaby, BC, in a hybrid schedule format.Focus on troubleshooting EHR platform issues during weekends while managing ticketing effectively durin... Show more
SDET - Desktop Application Testing & Automation.Vancouver, British Columbia, Canada (Hybrid).We are hiring for this role, where the selected candidate will work on a project focused on desktop appl... Show more
A leading company in Canada seeks a Managed Services Technician to deliver exceptional remote technical service, enhance client experiences, and manage service tickets effectively.The role requires... Show more
Do you want to work with technology that supports registries, public services, and vital records around the world?.At Axiell, we develop digital tools that help governments and public agencies mana... Show more
Maximize your IT skills at GCT as a Terminal IT Support Technician, handling diverse technical needs in a leading maritime environment.Engage with cutting-edge computing systems daily.GCT is lookin... Show more
Hamilton Motor Company is a leader in automotive technology, offering premium aftermarket solutions that modernize the driving experience.We sell modules and replacement screens that update the inf... Show more
Be essential as an IT Deskside Support Analyst, delivering first-level support for technical issues within the organization.This six-month position pays between $28–$36 per hour based on experience... Show more
Elevate your career as a Project Engineer, delivering exceptional technical support and customer solutions.Utilize your mechanical skills and engineering background in a collaborative environment t... Show more
Step into the role of Desktop Support Specialist with Houle in Burnaby.Act as the first line of IT support and deliver exceptional technical assistance to our dedicated staff.In this role, you will... Show more
At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies.They work to identify vulnerabilities, develop secure systems, ... Show more
Be a catalyst for engineering innovation as a CFD Staff Engineer.Provide expert support and training on industry-leading simulation tools in a remote work environment energized by creativity and co... Show more
Desktop Support Technician / Field IT Support Analyst.Job Summary: We are seeking skilled Desktop Support Technicians to provide comprehensive hardware and software support to employees and incomin... Show more
A staffing and recruiting firm is seeking a skilled Field Engineer based in Montreal to provide remote support for end-user devices across Nespresso Boutiques in Canada.The ideal candidate has over... Show more
We are seeking a service-oriented, thorough and self-motivated professional to join our IT support team.In this role, you will provide inventory management services including shipping and receiving... Show more
Job Title: Senior Network Engineer - Demonware - Vancouver, BC.Want to be responsible for the gaming experience of millions of players? How about building the infrastructure that supports players f... Show more
Join Speechify as a Lead Engineer for Windows/Desktop applications and innovate solutions that enhance accessibility.Focus on building high-performance desktop software for millions.At Speechify, o... Show more
Are you a tech-savvy problem solver who thrives in dynamic environments?.Level 1 Support Desk Technician.Fusion Computing Limited on behalf of POWERGROUP Resources.The Service Desk Technician is re... Show more
At PDF Solutions, we are at the forefront of revolutionizing the semiconductor industry.Our cutting‑edge technologies and data‑driven solutions empower semiconductor manufacturers to achieve unprec... Show more
