Residential Plumber & HVAC Technician

We are hiring experienced a Plumber/HVAC Technician in Red Deer, AB!

Action Furnace has built its reputation as Alberta's most trusted residential HVAC company — and now we're bringing that same winning culture, top-tier compensation, and obsession with customer experience to plumbing. This is your chance to get in on the ground floor of something big.

Action Furnace Plumbers/HVAC Technicians are responsible for the installation, repair, and maintenance of residential plumbing systems. This role requires skilled, safety-focused professionals who deliver high-quality workmanship, clear customer communication, and an exceptional in-home experience while ensuring all work is completed safely and in compliance with applicable codes and company standards.

Perks and benefits to working at Action Furnace:

• RRSP Matching Program- we invest in your future
• Benefits including medical, dental, and health spending account
• Company supplied iPhone and iPad - tools that make your job easier
• Dispatch from home - start your day on your terms
• Flexible schedule - because life matters outside of work
• Growth opportunities - we promote from within and love seeing our people level up

Responsibilities:

This position will include, but not be limited to the following:

Technical Expertise & Problem Solving

• Accurately diagnose a wide range of residential plumbing issues by assessing system performance, identifying root causes, and evaluating both immediate and long-term impacts on the home.
• Determine the best repair or replacement solutions, balancing quality, code requirements, and customer needs.
• Tackle complex, recurring problems with sharp technical instincts and hands-on know-how.
• Use the right tools and diagnostic techniques to nail every assessment and deliver reliable results.
• Maintain and continuously expand technical expertise by participating in ongoing training, certifications, and professional development to stay current with plumbing technology, tools, and industry best practices.

Customer Communication & Experience

• Clearly explain your findings and recommendations to customers without pressure or technical jargon.
  
• Address customer questions and concerns with patience, professionalism, and empathy.
• Set clear expectations around timelines, scope of work, and outcomes to build trust and confidence.
• Consistently represent Action Furnace’s values by delivering a positive, respectful, and professional in-home experience at every visit.

Customer Education and Solutions

• Walk customers through repair-vs-replace options clearly and honestly.
• Identify ethical, customer-focused opportunities for system upgrades, replacements, or preventative solutions that enhance reliability, efficiency, and long-term performance.
• Educate homeowners on how their plumbing systems operate, common maintenance needs, and warning signs of future issues.
• Introduce and explain maintenance plans, membership programs, and proactive service options that help customers protect their homes and avoid unexpected repairs.
• Ensure all recommendations align with Action Furnace’s commitment to integrity, quality workmanship, and customer-first service.

Safety and Compliance

• Strictly adhere to all applicable plumbing codes, OH&S requirements, and Action Furnace safety policies to ensure safe and compliant work at all times.
• Perform work in a manner that prioritizes personal safety, customer safety, and the protection of property in occupied residential environments.
• Maintain a clean, organized, and hazard-free worksite during and after each job, minimizing disruption to homeowners.
• Properly use and care for tools, equipment, and personal protective equipment (PPE).
• Actively participate in safety meetings, training sessions, inspections, and incident reporting to support a strong safety culture.

Qualifications:

• Journeyperson Plumbing Ticket
  
• Minimum three (3) year driver’s license with a clean abstract
• Customer-focused mindset with strong communication abilities

Values:

• Commitment to Teaching and Learning– Demonstrates ownership of work, ability to help others by encouraging, motivating, and coaching.
• Integrity– Demonstrates ability to follow through on commitments – Do the right thing.
• Embrace Change– Demonstrates a “can do” mentality and takes on an assertive approach to welcoming changes set out by the leadership team.
• Team Player– Ability to work collaboratively with others to achieve company objectives.