Talent.com
Hinduja Global Solutions
Call Center Agent / Customer Service Representative – Waterloo, ON – HGSHinduja Global Solutions • Cambridge, Ontario
Call Center Agent / Customer Service Representative – Waterloo, ON – HGS

Call Center Agent / Customer Service Representative – Waterloo, ON – HGS

Hinduja Global Solutions • Cambridge, Ontario
3 days ago
Job type
  • Full-time
  • Part-time
Job description
HGS is looking for enthusiastic customer service representatives to service our client's support needs during World Cup 2026! If you're a football fan or just looking for a great summer job - we'd love to meet you! Full and Part-Time positions available.

Job Description:

Your Impact: As an English Customer Service Advisor, you'll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people's day! We'll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You'll field customer inquiries, identify the unique needs of each customer, match customers with products and services that meet their needs, exercise emotional intelligence, and improve the overall customer experience!

So, what does a day in life for a Customer Service Advisor look like?

Key Responsibilities:
  • Communicate with customers through inbound calls and chat and field queries.
  • Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need
  • Take a consultative approach with customers who are experiencing problems by owning the issue and resolution
  • Use multiple computer systems to research products, services, common problems and solutions offered
  • Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time
  • Creating a "WOW" factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
  • Regular 1:1 coaching sessions with your supervisor to ensure you meet key performance indicators

Why Choose Us?

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world's leading brands, HGS is the perfect place to build your future!

Plus, working with HGS comes with benefits like:
  • $17.60 hourly and overtime opportunities
  • Best in class medical, dental, vision benefits (if applicable)
  • Refer-A-Friend
  • Employee assistance programs
  • Flexible Schedule Options
  • Career advancement in a fast growing organization
  • People focused environment where you'll make lifetime connections and friendships

What we are looking for:

What really makes a great Customer Care Representative? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you're compassionate, empathetic, energetic, bold and want to work in a customer centric role with an amazing opportunity to make an impact on people's lives, you'll love this opportunity!

Requirements:
  • You're at least 18 years of age
  • You must be physically living in and able to work in the Waterloo Ontario office.
  • You can work between the hours of [6 AM and 10 PM EST], but have flexibility as business needs may change
  • Demonstrate a caring, supportive, and friendly nature in every interaction with the upmost confidence and urgency
  • You're computer savvy, comfortable sitting at a desk and working with multiple monitors
  • You're results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent English communication skills, both oral and written
  • You're comfortable working from home and have a suitable space with a hard-wired internet connection

HGS is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by HGS Canada regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

You will be required to pass preemployment tests and an interview.

HGS may use automated tools or AI-assisted technologies to screen applications and assess qualifications. We use AI technologies as part of our recruitment process to help standardize screening, reduce potential human bias, and improve the accuracy and fairness of our assessments. All automated results are reviewed by human decision-makers. If you have questions or wish to request human-only review of your application, please contacttalk2us@teamhgs.com. Personal information is handled in accordance with applicable privacy laws.
Create a job alert for this search

Call Center Agent / Customer Service Representative – Waterloo, ON – HGS • Cambridge, Ontario

Similar jobs

Field Service Technician / Senior Field Representative, Technology Service

Ricoh USA, Inc.Kitchener, Region of Waterloo, CA
Full-time

Field Service Technician / Senior Field Representative, Technology Services – Kitchener-Waterloo Territory.The Service Technician services and repairs a variety of office equipment (Multi-Function ... Show more

 • Promoted

$20hr Bilingual French Customer Service- In Office in Waterloo

ABL EmploymentGuelph
Full-time +2

Bilingual French Speaking Customer Service Representative for a product support role.In Office in Waterloo, long term position answering inbound calls.This is a direct hire position.Are you fluent ... Show more

 • Promoted

Service Centre Manager

Great Canadian Oil ChangeBrantford, ON, CA
Full-time

At Great Canadian Oil Change, it all starts with our people.We demonstrate that belief every day by living a safety culture that protects our team members and guests.Our drive‑thru oil change exper... Show more

 • Promoted

Customer Service Representative

U-HaulKitchener
Full-time

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Customer Service Representative, you ... Show more

 • Promoted

Customer Service Representative

U-Haul International, Inc.Kitchener
Full-time

Customer Service Representative.Are you a people person? Do you love helping others? U‑Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Custo... Show more

 • Promoted

Customer Service Representative

Culligan InternationalKitchener
Full-time

Culligan offers a full line of water treatment products for every problem.We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residen... Show more

 • Promoted

Customer Service Center Supervisor

SercoKitchener, Region of Waterloo, CA
Full-time

Step into a supervisory role with Serco Canada Inc.Customer Service Center Supervisor in the DriveTest Centre.You will be responsible for leading staff and enhancing service delivery.As a Center Su... Show more

 • Promoted

Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist

Apex Focus Group Inc.Brantford, Canada
Remote
Full-time +1

Job Title: Call Center Representative Agent Work From Home - Remote PanelistsPart-Time Focus Group Participants - Remote Work From Home (Up To $850/Week)Description:Our company is seeking individua... Show more

 • Promoted

Leasing Agent

Centurion Asset Management Inc.Kitchener, Region of Waterloo, CA
Full-time

Reporting to the Property Manager, the Leasing Agent is responsible for the professional marketing and leasing of a Centurion owned and managed apartment community.The Leasing Agent is accountable ... Show more

 • Promoted

Customer Service Representative

ArrowmfgautoGuelph, ON, CA
Full-time

Group is an engineering-focused solution provider of machined castings, fabrications, and assemblies.We serve OEM customers in the rail, material handling, mining, defense, heavy truck, agriculture... Show more

 • Promoted

Customer Service Representative - Challenger (Cambridge)

Challenger Motor Freight IncCambridge, Region of Waterloo, CA
Permanent

Challenger Motor Freight is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace.We welcome applications from women, visible minorities, Indigenous peo... Show more

 • Promoted

Représentante au service à la clientèle/ Bilingual Customer Service Representative

BunzlcareersCambridge, Region of Waterloo, CA
Full-time

The estimated range is the budgeted amount for this position.Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.Your ... Show more

 • Promoted

Dynamic Customer Service Representative with Growth Opportunities

Reliance Home ComfortCambridge, Region of Waterloo, CA
Full-time

Become a vital asset as a Customer Service Representative, where your skills will thrive in a role focused on customer satisfaction and team collaboration in a supportive environment.This critical ... Show more

 • Promoted

Insurance Account Representative

Daniella Migliaccio - Desjardins Agent InternGuelph
Full-time

Insurance Account Representative - Desjardins Agent Team Member.We’re a fast-growing, client-first Desjardins Insurance Agency looking for an Account Representative who loves helping people, thrive... Show more

 • Promoted

Customer Service Specialist

CopelandBrantford, ON, CA
Full-time +1

Customer Service Specialist跳至主要内容In order to provide a more relevant experience for you, our Workday Recruiting platform uses cookies to enable some website functionality (such as ) and capture som... Show more

 • Promoted

Entry-Level Customer Service Representative – Waterloo, ON – HGS

Hinduja Global SolutionsKitchener, Region of Waterloo, CA
Part-time

HGS is looking for enthusiastic customer service representatives to service our client's support needs during World Cup 2026! If you're a football fan or just looking for a great summer job - we'd ... Show more

 • Promoted • New!

Premier Equipment Customer Contact Lead

Premier EquipmentAyr, ON, CA
Full-time

Become a pivotal part of Premier Equipment as a Customer Contact Lead! This full-time position emphasizes managing customer inquiries and part orders, fostering exceptional service across all locat... Show more

 • Promoted

Bilingual Claim Manager - guelph

Empire Lifeguelph, on, ca
Full-time +2

Location: Remote, or if local to an office, hybrid - Kingston, Toronto, or Montreal.The total target compensation (TTC) range, including salary and target bonus, is $55,968 - $98,580.This TTC range... Show more

 • Promoted

Customer Service Representative

FUCHS LUBRICANTS CO.Cambridge, Region of Waterloo, CA
Full-time

MOVING YOUR WORLD By Focusing On Your Success.FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow.We stand behind our core values: trust,... Show more

 • Promoted

Customer service representative

Reliance Comfort Limited Partnership o/a Reliance Home ComfortCambridge, Region of Waterloo, CA
Full-time

Find Your Limitless with Reliance.Customer Service Representative.We have ambitious growth plans and are looking for Team Members who want to grow with us.At Reliance, we pride ourselves on the fac... Show more