Join our Hotel Operations team as a Front Desk Agent for Lizard CreekLodge & Slopeside Lodge. This is a front desk, guest facing position where you will ensure the first line of contact with our guests is running smoothly. If you enjoy being part of a team, ensuring our world class guests have the best experience possible, and have a strong passion for mountain culture, this is the role for you.
Expectations & Responsibilities:
· complete hotel reservations, maintain current bookings and enforce cancellation policies
· complete guest check-ins, room reservation modifications, and guest check-outs
· coordinate with the maintenance and housekeeping team to ensure guest inquiries are handled in timely fashion
· sell lift tickets, ski/board repair packages, snow lessons, dinner reservations, spa appointments, and any other hotel or ski packages as needed by the business and/or guests
· know and adhere to the policies, rules, and protocols outlined in the Resorts of the Canadian Rockies Employee Handbook
· be trained in, know and follow all safe work procedures included in the Safety Management Program
· complete other fair and reasonable tasks as requested by management to ensure the smooth operation of the hotels
Qualifications:
· Physically fit and able to perform somewhat demanding work
· Comfortable working at a desk for multiple hours at a time
· Experience working in hotels and hospitality is an asset (training provided)
· Ability to work well independently and as part of a team
· Strong commitment to safety and following procedures
Conditions:
· Frequent standing, walking, bending, and use of hands and arms
· Some moderate lifting
We offer:
· $20.00 per hour as per Collective Agreement
· Mountain access perks: Staff receive an
Front Desk Agent - (Summer) Full-Time Seasonal • Fernie, BC
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