Maintenance Helper

Job Description

You cultivate an environment that promotes authentic, best-in-class employee and customer experiences, guided by our culture and our mission of shipping joy and knowledge. Your role as a Maintenance Mechanic is one of collaboration, innovation, inspiration, support, and coaching, and in doing so, you help to create and sustain a high-performing culture. You are ensuring ongoing consistency across all shifts by identifying and communicating priorities. You consistently role-model the Indigo Beliefs and are a leader who sets an example for others to follow. To perform skilled and general maintenance work, including both following and devising preventative maintenance strategies, and effect emergency repairs on machinery and facility systems with an eye towards managing overall operating costs efficiently.

KEY PERFORMANCE METRICS

• Adherence to all Safety Standards and practices with a focus on zero injuries/accidents.
• Workplace safety, organization, orderliness, and general appearance.
• Supporting the completion of preventative maintenance and other emergency repairs efficiently and on time
• Develop innovative, proactive approaches to task implementation and process improvement. Working with department peers and other departments within the facility
• Quality metrics as defined for the department
• Achieve department KPIs
• Employee Engagement

KEY ACCOUNTABILITIES

Functional

• Follow safety standards, correct safety hazards where possible, and notify management of any potential risks.
• Know and follow all pertinent Indigo DC operations policies and practices.
• As part of the Indigo Maintenance team, maximize individual and facility-wide productivity by operating primarily in a self-directed manner.
• Perform basic Preventive Maintenance routines as supervised by a Maintenance Technician or Mechanic on automated conveyor systems, including adjustment of feed and drive belts, lubrication and inspection of key points as outlined in the service literature; identification and rectification of early wear and tear symptoms in a planned, proactive, well communicated and documented manner.
• Direct issues/concerns to the appropriate individual(s) in a reasonable time frame when required.
• Manage inventory of maintenance supplies and tools, ensuring availability and proper condition for use.
• Report to the Maintenance Supervisor or Manager regarding ongoing tasks, safety concerns, and maintenance needs.
• Inspect various external and internal building/general facility operational points to identify facility deficiencies such as worn doors/locks, snow removal/salting, general tidiness, minor plumbing/electrical issues, painting/plastering, etc., and reporting to management for further direction.
• Actively participating in the annual self- review process (MyContributions), outlining strengths and focusing on areas of opportunity.

People

• Establish and maintain peer relationships.
• Collaborate with others to drive flexible and interactive solutions, quickly and effectively
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Encourage others to freely share their point of view and be open to feedback

Cultural

• Model Indigo’s beliefs and convey a positive image in everything you do. Bring your best self to work.
• Celebrate diversity and have an open mindset
• Take an active role in fostering a culture of continual learning.
• Support and influence change throughout the organization

SCOPE

Reports to: Maintenance Supervisor

• Receives task assignment, coaching and training from: Maintenance Management, Maintenance Mechanic or Maintenance Technician.
• Interfaces and builds relationships with other Team Members, both in Maintenance and other departments.
• Perform regular inspections and preventive maintenance to ensure equipment and facilities are in optimal working condition. This includes changing light bulbs, checking HVAC systems, Plumbing, checking MHEs/Battery changes, and conducting minor repairs
• Responsible for maintaining a clean and organized work environment, which is crucial for preventing accidents and ensuring efficient workflow. This includes cleaning work areas and properly storing tools and materials

KEY RELATIONSHIPS

Internal:

• All Departments within the Online & Retail Distribution Centre
• IT
• Security

External:

• Maintenance Contractors
• Supply Vendors
• Equipment Vendors

Qualifications

QUALIFICATIONS

Work Experience / Education / Certifications

Technical Skills

Technical Skills

• Basic computer skills (Microsoft Office)
• Basic understanding of electrical, hydraulic, and mechanical systems; ability to read technical manuals and drawings
• Proficient in maintenance work order systems (CMMS) for tracking work orders, preventative maintenance, and repairs
• Good physical condition, strength for lifting and carrying equipment, and ability to work in various settings, including heights and confined spaces

Experience

• Minimum 2 years of experience in a distribution or mechanical environment an asset
• Experience in maintenance, construction, or related fields is advantageous
• Previous experience in a mechanical role.

Education

• A high school diploma or equivalent is preferred

Additional Information

This posting is for a current opportunity within Indigo.

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the LGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.