travel agency manager
- Durée de l'emploi : Permanent
- Langue de travail : Anglais
- Heures de travail : 40 hours per week
- Education :
- Expérience :
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Asset languages
- Urdu
- Panjabi; Punjabi
Work setting
Travel agency
Tasks
- Manage staff and assign duties
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
- Determine merchandise and services to be sold
- Implement price and credits policies
- Locate, select and procure merchandise for resale
- Develop and implement marketing strategies
- Plan budgets and monitor revenues and expenses
- Determine staffing requirements
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Plan, organize, direct, control and evaluate daily operations
- Recruit, hire and supervise staff and / or volunteers
- Conduct performance reviews
- Supervise office and volunteer staff
Supervision
11-15 people
Computer and technology knowledge
- Point of sale system
- Electronic scheduler
- Word processing software
- Database software
- Project management software
- Business diagram software
- Computerized bookkeeping system
- Electronic mail
- Spreadsheet
- Adobe Acrobat Reader
- MS Outlook
Travel bookings
Group travel
Insurance experience
Travel insurance
Area of work experience
Tourism
Security and safety
Basic security clearance
Transportation / travel information
- Willing to travel regularly
- Willing to travel cross-border
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
Personal suitability
- Adaptability
- Analytical
- Collaborative
- Creativity
- Efficiency
- Energetic
- Goal-oriented
- Hardworking
- Integrity
- Outgoing
- Positive attitude
- Proactive
- Quick learner
- Time management
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Team player
- Ability to multitask
Experience
2 years to less than 3 years
Other benefits
- Free parking available
- On-site amenities
- Team building opportunities
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