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Title: Customer Hypercare Representative
Duration: 3+ Months
Location: Brampton, ON
Pay Range: $20 to $22 per hour on T4
Role Summary:
The Customer Hypercare Representative is responsible for delivering an exceptional post-sale customer experience by actively resolving billing and invoicing disputes and supporting accounts receivable (AR) collection efforts. This role acts as a critical liaison between customers and internal teams, ensuring timely issue resolution, clear communication, and accurate financial outcomes. The ideal candidate is a strong self-starter with excellent communication and organizational skills who works well in a customer-facing, problem-solving environment.
Key Responsibilities:
Customer Billing & Invoicing Resolution
Accounts Receivable & Collections Support
Cross-Functional Collaboration
Required Skills & Qualifications
Key Competencies
Customer Care Professional • Brampton, ON, Canada
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