Talent.com
Ignite Technical Resources
Customer Training LeadIgnite Technical Resources • Burnaby, BC, CA
Customer Training Lead

Customer Training Lead

Ignite Technical Resources • Burnaby, BC, CA
1 day ago
Job type
  • Full-time
  • Permanent
Job description
On behalf of our Technology / Utilities Client, Ignite Technical Resources is recruiting for a Customer and Product Training Lead to join our Client's team on a Full-Time Permanent basis. This role is Hybrid (2 days in office per week in Burnaby, BC) with regular travel including one week per month to deliver on-site training to US customers. The Lead will define, develop, and deliver product training programs for internal teams and external customers, supporting product adoption and customer success. While the role currently has no direct reports, the successful candidate will eventually build and lead their own training team. Summary of the role: The Team Lead will oversee the creation and delivery of scalable product training programs. This includes developing eLearning content, conducting in-person workshops, managing curriculum, and aligning training with product releases. The role requires hands-on execution, operational leadership, and continuous improvement of training effectiveness. Duties & Responsibilities: - Develop and deliver eLearning programs and classroom training workshops for internal teams and external customers. - Manage training curriculum, ensuring alignment with product releases and program evaluation. - Define and improve operational training processes, including documentation and metrics. - Collaborate with Sales, Customer Success, Support, and Implementation teams to enhance product readiness. - Provide technical training in a clear and engaging manner to support product adoption and usage. - Future leadership: build and mentor a training team as programs expand. Core Requirements: - Minimum 5 years of experience in technical training program development and delivery. - Ability to develop and deliver both eLearning content and in-person training. - Experience managing end-to-end training programs, including curriculum design, delivery, and evaluation. - Technical proficiency to teach software products and platforms effectively. - Bachelor’s degree in Education, Instructional Design, Business Administration, or equivalent experience. Desired Skills & Experience: - Experience in the technology or utilities sectors is preferred. - Knowledge of adult learning principles and curriculum development frameworks. - Strong organizational, project management, and leadership skills. - Ability to work cross-functionally and adapt training materials to diverse audiences. - Experience in customer success, onboarding, or product enablement roles. Terms: This Full-Time Permanent role is based in Burnaby, BC with a hybrid schedule (2 days in office per week) and regular travel (~1 week per month to US customer sites). Company hardware will be provided, and travel, food, and accommodation expenses are covered by the employer.
Create a job alert for this search

Customer Training Lead • Burnaby, BC, CA

Similar jobs

Hexagon Global Training Manager Role

Rain LocalVancouver
Full-time

Step into the Global Training Manager role at Hexagon, shaping the training landscape for innovative product solutions.Oversee training development tailored to support customer success and product ... Show more

 • Promoted

Express Lane Dealer Consultant – Specialist in Training Programs

Helm Inc.Vancouver, Metro Vancouver Regional District, CA
Temporary

Drive excellence in dealership express services as an Express Lane Dealer Consultant.Focus on training, adherence to factory standards, and effective communication in a flexible role.This 18-month ... Show more

 • Promoted

Partner Enablement Leader: Sales Training & Playbooks

CreatewithnovaVancouver, Metro Vancouver Regional District, CA
Full-time

A fast-growing technology platform is seeking a Sales Trainer who will advance partner training and enablement across various channels.This role involves creating onboarding programs, developing tr... Show more

 • Promoted

Remote Operations Training Lead

CGS (Computer Generated Solutions)Vancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A leading training solutions provider is seeking an experienced Operations Training Manager to oversee the planning and delivery of a plasma collection training program.The ideal candidate should h... Show more

 • Promoted

Skincare Sales & Training Lead — Retail Growth

L'OCCITANE Group (B Corp)Vancouver, Metro Vancouver Regional District, CA
Full-time

A global skincare brand is seeking a Sales & Training Account Executive based in the Vancouver region.This role is responsible for driving retail sales, building relationships with store teams, and... Show more

 • Promoted

Sales Training and Development Manager

BMORichmond, Metro Vancouver Regional District, CA
Full-time

Transform retail sales dynamics as a Sales Training Manager.Elevate employee product knowledge and boost customer engagement through targeted training initiatives.This role emphasizes improving sal... Show more

 • Promoted

Client Success & Training Specialist (Remote, MEAL Tech)

Salanga Inc.Vancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A developer-focused organization is seeking a Kinaki Client Success Specialist to enhance user engagement and training for their MEAL software.The role requires proven training skills, excellent co... Show more

 • Promoted

Authorized Training Center Program Lead

Fortinet, Inc.Burnaby, Metro Vancouver Regional District, CA
Full-time

Lead and innovate in the ATC program as a Program Manager.Drive partner engagement, training certification efficiency, and AI integration to enhance operational performance.In this essential role, ... Show more

 • Promoted

Lead Consultant for Automotive Express Lane Training and Growth

HelmVancouver
Full-time +1

Become a key player in transforming dealership operations as a Lead Consultant for Express Lane training.Drive impactful training sessions and coaching initiatives that elevate service excellence.T... Show more

 • Promoted

Learning and Development Lead

AlpineDelta, Metro Vancouver Regional District, CA
Full-time

Posted Tuesday, December 23, 2025 at 11:00 AM.Learning & Development Trainer.In the field (approximately 50%) and in the Delta Head Office.As our Learning & Development Trainer, you’ll be out where... Show more

 • Promoted

Remote BDR: Tech Sales Training & Growth

The Sales FactoryVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A leading sales outsourcing company is looking for a Business Development Representative (BDR) to join their remote team.In this role, you will identify potential customers, schedule meetings for s... Show more

 • Promoted

Manager, Training & Development

ABC Recycling CompanyBurnaby, British Columbia, Canada
Full-time

ABOUT US Established in 1912, ABC Recycling Ltd.We exist to preserve the world’s resources, building thriving communities by accelerating metal recycling.We take pride in being at the forefront of ... Show more

 • Promoted

Global Training & Development Manager - delta

JoVEdelta, bc, ca
Full-time

JoVE is the world-leading producer and provider of video solutions with the mission to improve scientific research and education.Millions of scientists, educators and students use JoVE for their re... Show more

 • Promoted

Customer Training Lead

Ignite Technical ResourcesVancouver, Canada
Full-time +1

On behalf of our Technology / Utilities Client, Ignite Technical Resources is recruiting for a Customer and Product Training Lead to join our Client's team on a Full-Time Permanent basis.This ... Show more

 • Promoted

Team Lead, Customer and Product Training

Tantalus Systems Corp.Burnaby, Metro Vancouver Regional District, CA
Full-time

Tantalus Systems (TSX: GRID) is a technology company helping utilities modernize their distribution grids by harnessing data across devices and systems from substation to meter.We offer smart grid ... Show more

 • Promoted

Product Training Lead (L&D)

Tecsys Inc.Vancouver, Metro Vancouver Regional District, CA
Permanent

While this is a remote-first role, we're focusing our search on candidates located in the Montreal and Greater Montreal area at this time.Having recognized the advantages of remote work, such as im... Show more

 • Promoted

Manager of GTM Training and Development

VersatermVancouver, Metro Vancouver Regional District, CA
Full-time

Elevate performance as an Enablement Manager focused on GTM training.Shape enablement programs that enhance skills and drive sales methodology adoption in diverse teams.This position requires a ded... Show more

 • Promoted

Training Specialist (Underwriting/Loans)

Onico SolutionsVancouver, Metro Vancouver Regional District, CA
Temporary

Training Specialist (Underwriting/Loans).The Training Specialist (Underwriting/Loans) will design and develop training to support primarily the Underwriting business (and adapting the content for o... Show more

 • Promoted

Customer Service Lead — Ground Operations & Training

GAT Airline Ground SupportVancouver, Metro Vancouver Regional District, CA
Full-time

A leading ground support service company in Vancouver is seeking a Customer Service Lead.This role involves ensuring a safe work environment and supporting the professional development of Customer ... Show more

 • Promoted

Training and Development Specialist

Insight GlobalVancouver, Metro Vancouver Regional District, CA
Temporary

Be among the first 25 applicants.This range is provided by Insight Global.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Insight Global is look... Show more