Operations Administrator

Why Join Kumon? At Kumon, we don’t just help students achieve academic success; we empower them to reach their full potential. As a Field Operations Administrator, you’ll be a key player to support the Field Operations of Kumon Canada. This role is responsible for a range of administrative duties, including, but not limited to, answering calls, meeting preparation, ordering office supplies, creating reports, researching and tracking industry trends. The role interacts with internal Associates, Franchisees, parents, students and members of the community as needed. This is a great opportunity for a candidate that lives in either near Vancouver, BC or Calgary, AB area. What We Offer: - Inspiring Mission: Join a company that’s dedicated to empowering children and creating brighter futures. - Competitive Group Benefits: health & dental benefits offered after probationary period along with competitive paid time off. - Annual merit increase & bonus program: Kumon offers an annual performance based compensation program. - Pay Transparency: $47,500.00 to $62,000.00 (annual base salary) - Location Requirements: This role is based out of either our Burnaby, BC or Calgary, AB Branch Office. Job Summary The Field Operations Administrator is responsible for conducting administrative duties to support the Field Operations of Kumon Canada. This role is responsible for a range of administrative duties, including, but not limited to, data entry and report creation, meeting preparation, ordering office supplies, researching and tracking industry trends and general Field support. The role interacts with internal Associates, Franchisees, parents, students and members of the community as needed. Qualifications: - Bachelor’s degree and/or commensurate education and experience. - 3 to 5 years in an administrative role. - Strong command of the English language (verbal and written). - Advanced Microsoft Office experience. - Excellent time management/ prioritization skills. Responsibilities: Cross-Provincial Support - Provide end-to-end support for monthly franchisee meetings (send invitations, track attendance, coordinate communications with instructors, distribute surveys, and follow up as needed). - Update and maintain report tracking spreadsheets. - Send email communications, monitor open rates, and support general Field Operations communication needs. - Create reports and analyze data to support project teams, branches. - Coordinate with Kumon’s Legal Department to support document preparation requests (e.g., Franchise Agreements). - Track and monitor the execution of franchise-related documents, including the Franchise Disclosure Document and related instruments. Local Office Support - Manage general office administration (voicemail, mail, courier deliveries, office supplies, and meeting/training preparation support). - Follow up with Kumon Franchisees on monthly lead reports. - Support Field Consultants with preparation and follow-up for Centre Visits. - Prepare special reports to analyze enrolment numbers. - Support workplace health and safety awareness and related administrative requirements. Join Us in Making a Difference! If you’re ready to take on a dynamic role that allows you to directly impact educational success, apply today to become a Field Operations Administrator at Kumon. Together, we’ll continue to inspire and empower students, in collaboration with our Kumon Centres. ** Artificial intelligence may be used to assist during the hiring process, including screening or assessing applicants.** Kumon Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Kumon is committed to creating an inclusive and welcoming workplace where diversity, equity, and inclusion (DEI) are valued and celebrated. We believe that all employees should be treated with respect and dignity, regardless of their race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic protected by law. Kumon strives to create a workplace culture that fosters respect, fairness, and inclusivity for all. We encourage individuals from diverse backgrounds to apply for our job openings and welcome everyone to join our team.