Manager, Functional Development – Guest Services

Your Opportunity at ARC’TERYX:

As the Manager, Functional Development - Guest Services you drive engaging and role-based learning for global Guest Services. You will lead highly dynamic teams and partner with delivery functions across the organization to drive scalability and continuity in learning. This role works in close partnership with the NAM, EMEA, and APAC guest service teams, as well global retail teams.

You will create the framework for new ways of working and form valuable relationships with key cross functional partners. You will have a critical role in setting the annual objective and strategic plan for guest facing departments at Arc’teryx.

This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.

Meet Your Future Team:

The People and Culture (P&C) team partners with all aspects of the business to drive the continuous evolution of people and business practices. We seek to drive greater alignment, to develop and foster rapport, to create trust and maintain partnership throughout the organization. As the Manager, Functional Development - Guest Services, you will lead a team that designs foundational and role-specific learning that supports global growth. Your role will directly contribute to building the knowledge, confidence, and consistency required to activate Guest Services at scale — helping deliver on our commitment to product knowledge, exceptional guest experience, and leadership development. You will also support in the intersection between Guest Services and Global Retail strategy and enablement.

If you were in the Manager, Functional Development - Guest Services role now, here are some of the core activities you would be doing:

• Driving annual Global Guest Service strategic initiatives aligned to Talent Management and regional Guest Service priorities.
• Designing and maintaining comprehensive Guest Service training curriculum aligned to brand standards and business priorities, appropriate for guest-facing environments.
• Managing program scope, learning design, and pass-off learning to Guest Services delivery teams
• Capturing regional needs, making recommendations on regional solutions, and escalating global training needs through existing channels
• Building key relationships with regional delivery teams and leaders to align global talent development efforts and growth goals
• Partnering with regions to ensure they are equipped to deliver successful learning, and share back feedback for program evolution
• Using learner data, guest feedback, and operational metrics to continuously improve learner programs

Here are some of the things you could be working on in the future:

• Managing multiple training initiatives simultaneously, ensuring timely completion, and stakeholder alignment
• Creating resource plan and Opex to meet needs for guest services programs that scale and grow with the organizations peak period
• Partnering with Talent Operations to co-lead Global Retail & Guest Service initiative intake cycle, capturing regional needs and drafting annual team initiatives
• Solving for areas of opportunity in learning design and operational functions within Talent Management as related to Guest Services.
• Partnering with functional leaders to scale regional maturity using best practices that accelerate people growth and readiness

Are you our next Manager, Functional Development - Guest Services?

• You have 5+ years in training design, learning development, or talent development, with a strong focus on guest-facing or frontline roles
• You have experience leading multi-faceted projects with change management as a key deliverable
• You have familiarity with LMS platforms, learning technologies, and digital authoring tools
• You have strong prioritization and time management skills in a fast-paced setting
• You have the ability and willingness to travel globally for key initiatives and learning moments
• You are proactive in identifying the root cause of issues and developing solutions
• You remain highly flexible and adaptable when faced with ambiguity
• You effectively balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to leaving it better
• Your passion for your work is paralleled by your passion for getting outside and living it

Compensation:

The salary range for this role is CAD$108,000 - CAD$142,000 Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

• Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).

• Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.

• Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).

• Family support - Parental leave top-up and a nesting period for new parents.

• Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

*Eligibility for certain programs may vary by role.

Equal Opportunity Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values. Leave it Better We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. Join us in creating positive change in ourselves, our communities, and the world. Live it. Get out there - the mountains make us better Disruptive evolution. In pursuit of better. Always. Commit. We set bold objectives and see them through.