Talent.com
Beyond Bilingual Inc.
Bilingual Customer Service RepresentativeBeyond Bilingual Inc. • Laval, QC, CA
Bilingual Customer Service Representative

Bilingual Customer Service Representative

Beyond Bilingual Inc. • Laval, QC, CA
1 day ago
Job type
  • Full-time
Job description
Bilingual Customer Service Representative Full Time hours / 1 year contract Location: Laval, Quebec – 100% in office Hours: Monday – Friday 8:30am – 5:00pm (½ hour lunch) Salary: Up to $75,000 PERKS - Not a call center - no queue - Training & Development - Access to multiple learning platforms (online, in person, 3rd party training institutions) - Community Relations - We support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various charitable groups. - Access to multiple learning platforms - Beautiful & Bright new offices - Professional working environment - People focused organization - Dynamic Team Position Summary: Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc. Duties and Responsibilities: - Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to- sold to and customer’s special instructions, etc. Completes all necessary paperwork required per sales orders. - Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enters appropriate reason code. - Participates with Customer Service Team to maintain call service standards - Ensures SOX compliance process processes are followed, and necessary documents are verified and kept on file as needed. - Maintains customer files including pricing data, payment - and delivery terms, vendor control maintenance sheets, sample requests, etc. - Works with internal supply chain departments to keep customers updated as to their order status if changes occur in a pro-active manner. Also ensures product knowledge stays up to date on current and future products. - May coordinate truck delivers at certain locations with Traffic department. - Coordinates returned goods from customer with Sales Representative / manager’s approval. Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms and completed per department process. - Maintains daily contact with Sales Representative regarding pricing inquires, discrepancies on customer’s purchase orders and updates on customer order status - Participates in inventory counts as required. - Maintains up to date price books and initiates all prices increases and ensures they are implemented in the invoicing system as assigned. - Initiates outgoing calls to current and prospective customers to maximize weekly order file. Reports competitive activities to Sales team and processes requests for samples. Education and Certifications: - Bilingual French and English - 3+ years of Customer Service experience) Product order management, preferably in a manufacturing environment. - Post-secondary education in business management or equivalent field of study preferred. - JDE or other mainline ERP such as SAP.
Create a job alert for this search

Bilingual Customer Service Representative • Laval, QC, CA

Similar jobs

Bilingual Customer Service Representative (Retail) - Empire Life

Empire Lifesaint-esprit, qc, ca
Full-time +2

Bilingual Customer Service Representative (Retail).The total target compensation (TTC) range, including salary and target bonus, is $50,880- $75,260.This TTC range is applicable to permanent roles ... Show more

 • Promoted

Bilingual Customer Service Representative

Bray International, Inc.Montreal (administrative region), QC, CA
Full-time

Elevate your career with Bray Controls as a Bilingual Customer Service Representative, focusing on inquiries, quotes, and order management.Help facilitate efficient communication with customers in ... Show more

 • Promoted

Hybrid Bilingual Customer Service Role

Manulife FinancialMontreal (administrative region), QC, CA
Part-time

Join Canadian Contact Center as a Bilingual Customer Service Representative, providing support in both French and English.This hybrid role offers flexibility to work from home and collaborate in th... Show more

 • Promoted

Bilingual Customer Service Representative Remote

NTT America, Inc.Montreal, Montreal (administrative region), CA
Remote
Full-time

Join NTT DATA as a Remote Bilingual Customer Service Representative.This role is pivotal in delivering exceptional support to customers in both English and French.We are hiring a dedicated individu... Show more

 • Promoted

Bi-lingual Customer Service Representative

Williams-Sonoma, Inc.Montreal (administrative region), QC, CA
Full-time

Full-Time Customer Service Agents – Work from Home!.Must be fully fluent in both French and English.They are people who truly care about creating a seamless experience for our customers.Agents are ... Show more

 • Promoted

Customer Service Representative - Longueuil Toyota

Longueuil Toyotamontréal, qc, ca
Full-time

Longueuil Toyota is looking for an appointment scheduler for its service department to join its team!.Job Description:Schedule appointments for the service department;Confirm appointments; .Answer ... Show more

 • Promoted

Customer Service Representative – Bingo Products - laval

Les Entreprises Carosielli Inc.laval, qc, ca
Full-time

For over 30 years, Bingo Servi-Jeux has been a leader in the manufacturing of bingo products, including custom bingo cards, pull-tab (break-open) tickets, dabbers, and accessories.We serve clients ... Show more

 • Promoted

Customer Service Representative (Bilingual)

RB Global Inc.Montreal, Montreal (administrative region), CA
Full-time +1

The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.Previous work experience where you worked in-person w... Show more

 • Promoted

Teladoc Health Bilingual Customer Service

Teladoc HealthLongueuil, Montérégie, CA
Full-time

Join Teladoc Health as a Bilingual Patient and Member Support Representative, offering quality customer service in a call center.Deliver support in both English and French while helping patients na... Show more

 • Promoted

Remote Bilingual Customer Service Role

Millennium 1 SolutionsMontreal (administrative region), QC, CA
Remote
Full-time

Excel in customer support with NTT DATA as a Bilingual Customer Service Representative.This remote role offers the chance to assist customers in both English and French with care and professionalis... Show more

 • Promoted

Bilingual Customer Service Representative - Financial

MonerisMontreal (administrative region), QC, CA
Full-time

L'opportunité - Votre carrière à Moneris.En tant que membre de l’équipe Expérience client (CEx), vous soutiendrez les commerçants de Moneris en offrant un service de qualité et un accompagnement fi... Show more

 • Promoted

Customer Service Representative – Bingo Products - montréal

Les Entreprises Carosielli Inc.montréal, qc, ca
Full-time

For over 30 years, Bingo Servi-Jeux has been a leader in the manufacturing of bingo products, including custom bingo cards, pull-tab (break-open) tickets, dabbers, and accessories.We serve clients ... Show more

 • Promoted

Customer Service Representative

East Penn CanadaLaval, QC, CA
Full-time

When you join East Penn Canada, you become part of a leading battery solutions provider serving essential industries across Canada.Our teams support transportation, motive power, backup power, and ... Show more

 • Promoted

Bilingual Customer Sales and Service Agent - Call Centre - Proactive hiring

Air CanadaDorval, QC, CA
Full-time

Montreal, QC, Canada (On-site).Air Canada is looking for Customer Sales and Service Agents to join our Contact Centre team in Montreal.This position is vitally important to our continued success as... Show more

 • Promoted

Bilingual Customer Service Representative (Retail)

Empire Lifesaint-esprit, qc, ca
Full-time +2

Bilingual Customer Service Representative (Retail).The total target compensation (TTC) range, including salary and target bonus, is $50,880- $75,260.This TTC range is applicable to permanent roles ... Show more

 • Promoted

Bilingual Customer Service Representative

ManulifeMontreal (administrative region), QC, CA
Full-time

The Canadian Contact Center is looking for Bilingual Customer Service Representatives (French & English) to join our dynamic team.This is an exciting opportunity to make a real impact by delivering... Show more

 • Promoted

Customer Service Representative - montréal

Longueuil Toyotamontréal, qc, ca
Full-time

Longueuil Toyota is looking for an appointment scheduler for its service department to join its team!.Job Description:Schedule appointments for the service department;Confirm appointments; .Answer ... Show more

 • Promoted

Bilingual Customer Service Representative

Fairstone BankMontreal (administrative region), QC, CA
Full-time +1

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals.Over the years, our brand family ... Show more

 • Promoted

Bilingual Customer Service Representative

Grainger CanadaMontreal (administrative region), QC, CA
Full-time

Customer Service Representative.As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.We’re... Show more

 • Promoted

Customer Service Representative - Bilingual- EN

Global Excel Management Inc.Montreal (administrative region), QC, CA
Full-time

Bilingual Customer Service Representative – Assistance Services $22.Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual an... Show more