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Agriterra Equipment
Service ManagerAgriterra Equipment • Camrose, Alberta, Canada
Service Manager

Service Manager

Agriterra Equipment • Camrose, Alberta, Canada
30+ days ago
Job type
  • Full-time
Job description

Service Manager

We are looking for an exceptional Service Manager to join our team in Camrose, AB. This position will have support from a great leadership team, the ability to grow a department, lead an exceptional service team, review service department metrics and interact with customers on a regular basis.

What makes the role exciting and what does it involve?

  • Responsible for overseeing the operations of the service department, which includes, but not limited to:
    • Providing leadership and coaching to the service department (a Service Writer, Shop Foreman and Service Technicians);
    • Completing annual performance reviews, performance management meetings as needed, and interviewing candidates for open positions;
    • Reviewing service department metrics, department goals and financial objectives.
    • Managing expenses;
    • Creating annual budgets, in collaboration with the Branch Manager;
    • Developing marketing plans to support the department with reaching monthly and annual budgets;
    • Finding ways to improve the customer experience, taking action on client feedback and creating strategies to bring back lost customers; and,
    • Handling client concerns.
  • Conducting final reviews of work orders for accuracy and quality assurance.
  • Managing the submission of warranty claims as per manufacture guidelines.
  • Scheduling and assigning work to Service Technicians, as appropriate per skill level.

What are we looking for?

  • Previous experience as a Service Manager, Operations Manager, technical leadership role, or leadership role in the agriculture industry. Preferred but not required.
  • Certification as a Journeyperson, Agriculture Equipment Technician or Heavy Equipment Technician, but not required.
  • Good understanding of agriculture equipment or experience working/growing up on a farm. Would be an asset, but not required.
  • Good understanding of service department metrics and financials would be helpful. This is something we can teach!
  • Great coaching skills and able to effectively motivate a team to achieve department goals.
  • Client satisfaction focused, while also balancing the interests of the company.

Why work for Agriterra?

  • A competitive base salary, with a quarterly incentive program
  • A great benefits package
  • An RRSP matching program
  • A great company culture, you'll get to work with a lot of amazing people!
  • Tenure bonuses
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Service Manager • Camrose, Alberta, Canada

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