ERP Application Support Analyst, Microsoft Dynamics 365 Business Central

Job Details

Description

What do you think of when you hear the name MNP? We are more than a prominent consulting firm in tax and accounting, we are redefining how organizations succeed in the digital age by bridging strategic vision, technical innovation, and operational execution to deliver transformative results.

Make an impact as we look to strengthen our Managed Services Practice as an ERP Application Support Analyst, Microsoft Dynamics 365 Business Central. In this role, you will work hands-on with Business Central environments, support a diverse client base, and build the technical and functional capabilities needed to grow into a Business Central specialist or consulting role. This position focuses on front-line and intermediate ERP support, offering exposure to escalation pathways, problem management, and continuous improvement initiatives. We welcome candidates from ERP, accounting systems, financial applications, or application support backgrounds who are motivated to deepen their Business Central expertise.

At MNP, you will work alongside a collaborative team of creative thinkers and problem-solvers. You will gain hands-on experience, tackle meaningful challenges, and grow your skills in an environment where your voice is valued, and your development is a priority. If you are ready to accelerate your career and make a lasting impact, this is where your journey begins.

Responsibilities:

• Provide Tier 1–2 application support for Microsoft Dynamics 365 Business Central environments
• Troubleshoot and resolve client issues related to financial workflows, system configuration, integrations, and application behaviour
• Accurately assess issues, document findings, and resolve or escalate as appropriate
• Deliver a high-quality client experience through phone and digital support channels
• Collaborate with senior analysts and specialists on complex or recurring issues
• Perform root-cause analysis and contribute to known-error databases and problem management documentation
• Follow established ITIL-aligned service processes (incident, request, change) within a multi-client managed services environment
• Support user access, configuration updates, basic data corrections, and reporting inquiries
• Contribute ideas to improve process efficiency, service quality, and client outcomes

Skills and Experience:

• 2+ years of experience supporting ERP, financial, or business applications, ideally in a client‑facing environment
• Hands-on experience with Microsoft Dynamics 365 Business Central (or similar ERP such as NAV, NetSuite, Sage, etc.)
• Strong understanding of core accounting processes (GL, AP, AR, financial reporting)
• Excellent communication and problem-solving skills with the ability to translate technical issues into business-friendly language
• Customer-focused, collaborative team player who works effectively across Tier 2/3 and operations teams
• Strong organizational skills with attention to detail; comfortable working in a managed services environment with SLAs, time tracking, and documentation
• Demonstrated interest in growing into a Business Central specialist or functional/technical consulting role
• Experience with Microsoft Dynamics 365 Business Central (cloud and/or on-prem NAV)
• Familiarity with Power Platform, Power BI, or integrations within the Microsoft ecosystem
• ITIL Foundation certification
• Microsoft certifications (e.g., MB-800 Business Central Functional Consultant)
• Accounting or finance designation / coursework
• Experience working in a professional services or MSP environment
• Bilingual French is a strong asset
  

MY REWARDS @ MNP

With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm sponsored social events and more

This is a current opportunity with an ideal hiring range of between $50,000 to $75,000 per year, depending on experience and skills.

Diversity@MNP

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!