Clinical Quality Consultant - Emergency Services

Company description

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

Job description

Reporting to the Director, Emergency, Critical Care and Respiratory Therapy Services, the Emergency Services Clinical Quality Consultant plays an integral role supporting Emergency Services at Osler. The ideal candidate will have excellent interpersonal and communication skills, strong relationship building, facilitation and the ability to prioritize and complete multiple projects simultaneously.

Accountabilities:

• Continuous quality improvement managementDemonstrated understanding of Quality Improvement and Patient Safety methodologiesParticipate in the identification, reporting and prevention of risks through medical chart audits and quality of care interdisciplinary case reviewsInitial investigation, coordination and presentation of quality of care reviews and action plans within Emergency Services, offering guidance and support to staff and physicians and overseeing interventions established, education of staff and dissemination of learningsPromote and participate in corporate / organizational quality improvement initiatives through active committees and working group engagements representing Emergency Services, and incorporating learnings and best practice into program plans or initiativesAnalyze and report trends / themes in patient incidents to identify and lead opportunities for quality improvement initiativesIdentify and pursue opportunities for pilot projects & proposal developmentLead quality and process improvement initiatives, including workflow redesign, LEAN events and leveraging other quality improvement mechanismsEstablish and oversee the scope of work for the program quality councilLiaise with Osler corporate quality and risk stakeholders and program partners
• Program project coordination and managementLead and guide stakeholders through the process of project development, implementation and evaluation, utilizing a structured project management frameworkEnsure organizational document approval and dissemination of quality improvement initiatives, including policies, procedures and order sets in collaboration with program leadership and clinical education and professional practiceCollaborate with program leadership, staff and physicians to assess team readiness for implementation and coordinate multiple project timelines Communicate routinely with the project stakeholders to ensure the goals, objectives and timelines of the project are achievedIdentify and communicate changes to best practices, policies and standards to program leadership, staff, physicians and relevant program partners / stakeholders, in collaboration with the clinical practice and education team
• Elevation of practice and AccreditationProvide oversight and coordination of processes to ensure compliance with Accreditation Canada Qmentum Program guidelines & standards (Emergency services, Organ and Tissue Donation priority processes, Required Organizational Practices, and corporate priority processes) in alignment with the Corporate Quality Accreditation RoadmapAssist with the assessment, planning, implementation, and evaluation of preparedness activities, including establishing of the program quality roadmap, program Accreditation subcommittee, conducting survey tracers to evaluate readiness and identify the interventions required to improve compliance and preparedness, in collaboration with program leadership, professional practice and education, staff and physiciansComplete required corporate reporting of Accreditation preparedness, including preparation and delivery of presentations to respective Accreditation or Quality Lead Forums
• Data managementData analysis, interpretation, presentation and dissemination that enables decision making in collaboration with Organizational Performance partnersDisseminate performance documentation to program leadership for follow up to sustain all quality initiatives and public reporting processesDevelop monthly quality indicator reports for staff, physicians and program leadership to monitor program performance and quality improvement initiatives in collaboration with organizational performance teamsLeverage patient incident reporting system and stakeholder feedback to identify practice issues/trends
• Lead and promotes clinical quality excellenceData analysis, interpretation, presentation and dissemination that enables decision making in collaboration with Organizational Performance partnersDisseminate performance documentation to program leadership for follow up to sustain all quality initiatives and internal or external reporting processesDevelop monthly quality indicator reports for staff, physicians and program leadership to monitor program performance and quality improvement initiatives in collaboration with Organizational Performance partnersLeverage patient incident reporting system and stakeholder feedback to identify practice issues / trends
• Lead and Promotes Clinical Quality Excellence:Assist program leadership in informed decision making through a strategic view of data and informationCollaborate in research initiatives as they apply to the programGuide, support and communicate best practice to staff and physiciansCollaborate and participate in corporate quality improvement initiatives as representative of the Emergency Services programCollaborate with all members of the interdisciplinary team to promote and encourage clinical quality excellence and Just Culture

• Job responsibility for directly and/or indirectly leading people, including students:

  Lead program project working groupsCollaborate with clinical services managers and clinical educators through monthly meetings focusing on designing and implementing program initiatives, creating opportunities for standardization across sites.Coordinate meetings with multiple stakeholders, including setting meeting objectivesDevelop and communicate project plans and updates to relevant stakeholders, including identifying risks and barriers Promote interdisciplinary, multi-program/service relationships through collaborative extended stakeholder engagementProvide just in time support or training regarding best practice, quality improvement initiatives, processes and standardsMentor, coach and encourage team members to participate in meeting quality standards in the provision of excellent care, as well as project work

Job qualifications

• Undergraduate degree in relevant health care professional, business administration, engineering
• Masters prepared is considered an asset
• 3 years experience through participation in quality improvement initiatives, organizational committee work
• Advanced computer skills including Microsoft Office, Outlook and Visio
• Experience using Pulsecheck and Meditech documentation systems are an asset
• Demonstrated understanding of the Emergency Services and acute care environment an asset
• Demonstrated success in identifying and implementing process improvements in a clinical environment, coupled with strong project management expertise
• Demonstrated success in implementing change
• Proven track record in developing strong relationships through a foundation of trust
• Demonstrated ability to work independently
• Demonstrated ability to coach, advise, and teach others using the principles of adult learning theory
• Demonstrated professionalism in dealing with confidential and sensitive issues / topics
• Demonstrated commitment to the safety of co-workers and patients
• Demonstrated ability to manage routine correspondence, multiple / tasks / projects, and rapidly changing priorities and deadlines
• Demonstrated knowledge and familiarity with Accreditation Canada standards and processes as well as health care quality assurance trends, practices and legislation
• Demonstrated knowledge of research processes and systems
• Ability to work in a team based environment
• Strong analytical and problem solving skills required
• Data management and statistical experience an asset
• Superior communication, facilitation, influencing and negotiation skills are required
• Certificate in process improvement and / or project management is considered an asset
• Certificate in quality improvement is considered an asset
• Ability to travel between sites as necessary

Additional information

Hours: Currently Days and may include weekends and statutory holidays according to the needs of the program (subject to change in accordance with operational requirements)

SALARY:
Minimum: $45.34 per hour
Maximum: $56.68 per hour

Internal application deadline: May 20, 2026

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