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SMCP – Sandro, Maje, Claudie Pierlot, Fursac
General Manager, Sandro-Paris - Mcarthurglen Outlets, Richmond, BCSMCP – Sandro, Maje, Claudie Pierlot, Fursac • Richmond, Metro Vancouver Regional District, Canada
General Manager, Sandro-Paris - Mcarthurglen Outlets, Richmond, BC

General Manager, Sandro-Paris - Mcarthurglen Outlets, Richmond, BC

SMCP – Sandro, Maje, Claudie Pierlot, Fursac • Richmond, Metro Vancouver Regional District, Canada
8 days ago
Salary
CA$85,000.00 yearly
Job type
  • Full-time
Job description

General Manager – Boutique

Overview

Responsible for driving the boutique’s business performance, leading a high‑performing team, and ensuring exceptional customer experience while aligning with SMCP’s brand and sustainability commitments.

Responsibilities

  • Lead with vision by fostering a high‑performing, positive team culture that drives engagement, collaboration, and retention.
  • Recruit, mentor, retain, and develop top talent, creating an environment where team members feel empowered, supported, and motivated to grow within the organization.
  • Act as the ultimate brand ambassador, inspiring the team to deliver exceptional customer service and create unforgettable styling experiences that reflect the brand’s identity.
  • Lead clienteling initiatives by building meaningful, lasting relationships to elevate the in‑store experience and drive customer loyalty.
  • Drive key performance indicators (KPIs), including achievement of commercial targets, conversion rates, units per transaction (UPT), average basket size, appointment sales, and inventory shortage.
  • Motivate and guide the team to consistently meet sales goals, while identifying opportunities to improve performance and exceed expectations.
  • Ensure seamless operations across front and back‑of‑house, managing processes with precision and attention to detail to optimize store efficiency.
  • Oversee daily operational tasks, ensuring compliance with company standards and fostering a smooth, organized workflow.
  • Leverage resources provided by corporate partners, serving as a key liaison between headquarters and the boutique to align strategies and maximize business success.
  • Implement corporate initiatives effectively, adapting them to meet the specific needs of the team and store while driving overall performance.

Qualifications

  • 2-3+ years of prior supervisory experience, preferably in luxury retail management.
  • Prior experience managing in a commission environment is a plus.
  • Prior merchandising experience.
  • Natural leader with strong coaching, communication, and people development skills.
  • Passionate about client relationships and creating a high‑touch, personalized shopping experience.
  • Results-driven and strategic in decision-making, with a focus on achieving KPIs.
  • Strong recruiter who attracts top talent to build a high‑performing team.
  • Achieves talent acquisition targets, including open-to-hire percentage and hiring speed.
  • Achieves staff turnover goals.
  • Highly organized, adaptable, and solutions-oriented in managing store operations.
  • Brand ambassador who embodies SMCP’s core values and vision for modern luxury.
  • Flexible availability, including evenings, weekends, and holidays, is required.
  • Fully versed in front and back of house.

Benefits

  • 50% shopping discount, seasonal wardrobe offering, and seasonal clothing allowance.
  • Cell phone contribution.
  • Comprehensive health benefits: medical, dental, vision coverage; life and disability insurance.
  • RRSP/DPSP savings plan with company contributions.
  • Paid time off: vacation, holidays, sick time, personal days, parental leave.
  • Pet benefits; Employee Assistance Program (EAP) and MAVEN Family Planning support.
  • Monthly and seasonal bonus incentive plan.

Location

Vancouver, Canada – Compensation Range: 85,000 - 95,000 CAD.

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General Manager, Sandro-Paris - Mcarthurglen Outlets, Richmond, BC • Richmond, Metro Vancouver Regional District, Canada

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