Field Service Engineer

As the first and often the most frequent point of contact for our clients you will have the greatest opportunity to influence the clients perception of Evertz. This position is a challenging mix that combines technical know-how and customer service skills both in-house and when traveling to our customers production studios and distribution facilities.

You will be challenged with configuring commissioning and systematically trouble shooting Ethernet/IP networks for the latest advancements in broadcast networks and video processing equipment.

Responsibilities:

• Engage in implementation documentation and deployment on the build out of both small and large scale IP Networks supporting broadcast infrastructures
• Respond and provide technical direction to customers regarding operational issues firmware upgrades and general maintenance
• Assess the customers application troubleshoot and diagnose issues through research and/or re-creation to determine the root cause
• Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely clear and professional manner
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer feature requests to product managers
• Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts FAQ Application notes Best Practices and customer product or system configuration and product integration with other manufacturers products
• Install product(s) or systems at customer sites and delivering training to customers in-house or abroad
• (RFC 2328) PIM QOS RIP Sflow SNMP STP/RSTP/MST (IEEE 802.1d) VARP/VRRP VLAN (IEEE 802.1q) VRF

Qualifications:

• Unparalleled desire to help the customer and deliver service excellence
• Education in Computer Networking or related recent practical experience
• Electrical Electronic or Computer Electronic Technician or engineering education or related recent practical experience
• A strong comfort level with Linux is highly desired
• Some Network trouble shooting experience
• Knowledge of IP Networking Protocols (IGMPv2/v3 RIP BGP OSPF EIGRP)
• Knowledge of Internet network technologies (DNS Firewall SSH HTTP)
• Must have a valid Ontario drivers license

What we Offer:

• Employer funded benefits program
• Competitive total compensation package
• Work-Life Balance
• Employee assistance plan
• Employee Discount Platform
• Career Progression
• Casual Work Environment
• Social Events and Sports Teams
• Onsite Counsellor

Location:Burlington Ontario
Hours:40 hours Monday - Friday
Vacancy:This is an existing position
Salary Range:$40000 to $48000 per year base salary* based on experience
Additional Compensation: Road bonus per-diem on-call pay over-time

About Evertz Microsystems (TSX: ET)

Evertz is a global leader in broadcast technology delivering cutting-edge hardware and software solutions that deliver content to television sets on-demand services WebTV IPTV and mobile devices (like phones and tablets) worldwide. Trusted by major broadcast facilities telcos and satellite providers on every continent were known for end-to-end innovation that sets the industry standard.

Canadian-headquartered with offices around the world Evertz has 2000 employees and has been recognized as one of Canadas 50 Best Managed Companies a testament to our commitment to excellence and global impact.

Join a team where your work shapes the future of broadcast and new media industries.

Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities please notify HR when scheduling your interview.

Artificial intelligence (AI) technology may be used in our recruitment process to assist with resume screening and interview note-taking. All hiring decisions are made by our team without AI involvement.

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Required Experience:

Junior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 40000 - 48000