Job description:
Company Overview:
We are a global leader in the promotional products industry supplying advertising and marketing products to Fortune 500 companies. Quality, Service, and Partnership are our vision and our customers are our focus.
We are a 5-Star, A+ Supplier with 30+ years in the industry and have been named one of Counselor Magazine's Best Places to Work.
Role Overview
This role leads our Customer Service and acts as the operational owner of order accuracy, customer experience, and error prevention across the business.
Your focus is simple:
Eliminate errors before they happen.
Find and fix root causes.
Close the process gaps that impact customers.
Ensure every customer feels important and supported — especially when orders are complex.
You'll work closely with Sales, Production, Art, Order Entry, and Leadership to create a smooth, predictable, and warm customer journey.
Key Responsibilities
Customer Experience Leadership
Order Quality & Error Prevention
Root-Cause Analysis & Process Improvement
Team Development & Performance
Operational Alignment
What Success Looks Like
*
Qualifications:
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