People Leadership
• Create a coaching and development culture for all department employees which embraces a passion for food
• Manage administration personnel by scheduling, recruiting, performance management, and training
• Manage the hiring process for all departments
• Conduct and coordinate new hire orientation/ on-boarding process
• Provide guidance through the training process for each department
• Implement training and development programs for all employees
• Manage store operations as required
Customer Offering
• Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit
• Provide customer service to meet customer needs
• Resolve customer issues
Policy/ Regulatory Adherence
• Ensure all applicable company policies and procedures are communicated and adhered
• Ensure that OH&S, food safety, and other regulatory requirements and procedures are implemented and maintained
Financial
• Perform administrative duties as required
• Manage the department budget
• Perform all payroll functions
• Manage inbound and outbound inventory processes
• Manage total store expenses
• Ensure efficient operation of the department to achieve all financial targets and deliver on budgeted KPI’s
Personal/ Professional Development
• Thoroughly understand all relevant company programs
• Attend training as required
• Maintain knowledge of current industry trends
Employee Engagement
• Be known as the “employer of choice” by actively supporting an environment of employee engagement
Other Duties
• Coordinate maintenance of department equipment and repairs
• Provide feedback for continuous improvement
• Assist in all store functions as required
• As requested by company