Staff UX Designer

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We’re the Experience Design team working within TELUS’ Transformation & Product Excellence group. We partner with product, marketing, engineering, and others to deliver products that balance business goals, technical realities, and user needs – helping TELUS create experiences that are consistent, scalable, and put customers first.

At TELUS, user experience design is at the center of how we create world‑class digital experiences. As a Staff UX Designer, you’ll step into a rare opportunity : tackling TELUS’ most complex customer challenges while shaping strategies, systems, and standards that define how design drives customer and business impact.

You'll guide long‑term design strategies across multiple portfolios, partnering with product, content, and engineering leaders to shape end‑to‑end experiences and influence executive priorities to ensure UX strategy is embedded in critical business decisions. You will define and scale design frameworks, systems, and governance models that raise design maturity across TELUS, while serving as a mentor and leader who drives innovation.

This role places you at the forefront of transformation – accelerating the way TELUS plans, creates, and measures experiences by integrating AI into design workflows and evolving how teams approach user‑centered design. If you’re looking for an opportunity to lead at scale, influence the future of UX design, and shape how millions of people connect with TELUS every day, this role is for you.

What you will do

• Drive strategy and thought leadership for high‑impact initiatives across multiple product domains, shaping long‑term design approaches that elevate user experience as a driver of both customer value and business outcomes.
• Apply deep expertise in user research, usability testing, and inclusive design to ensure our experiences meet accessibility, responsive design, and usability standards while anticipating emerging user behaviors and needs.
• Define and evolve enterprise‑level design systems, frameworks, and playbooks that guide how experiences are planned, designed, prototyped, and measured, partnering with senior executives and product leaders to embed these practices into business strategy and secure alignment across the organization.
• Serve as a mentor and advisor to UX practitioners, supporting onboarding, coaching, and professional growth, and build strong relationships across product, content, engineering, and senior leadership to foster collaboration and raise design maturity at TELUS.
• Lead the integration of AI into UX design workflows, evolving how teams approach design thinking and accelerating how TELUS plans, creates, and measures user experiences.

What you bring

Great to have

Location : Anywhere in Canada # Remote

Seniority level : Not Applicable

Employment type : Full‑time

Job function : Design, Art / Creative, and Information Technology

Industries : IT Services and IT Consulting, Telecommunications, and Utilities

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