Job descriptionpspan style=font-size:10.0pt;color:indianredspan style=font-family:Arial, Helvetica, sans-serifstrongWork Location Type: Hybrid/strong /span/span/pp style=margin-bottom:11.0pxspan style=font-size:10.0ptspan style=font-family:Arial, Helvetica, sans-serifAs a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results./span/span/pp style=margin-bottom:11.0px /pp style=margin-bottom:11.0pxspan style=font-size:10.0ptspan style=font-family:Arial, Helvetica, sans-serifOur welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years./span/span/pp style=margin-bottom:11.0px /pp style=margin-bottom:11.0px /pp style=margin-bottom:11.0pxspan style=color:indianred;font-size:10.0ptstrongspan style=font-family:arial, helvetica, sans-serifCompensation /span/strong/span/ppspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptThis position is hourly, and the starting pay rate isspan style=background-color:white $23.50//spanhour with eligibility for a afternoon shift premium ospan style=background-color:whitef/spanspan style=background-color:white $1.50/hr /spanwhere applicable (DC roles only), and eligibility for an incentive target of $1,200 which is contingent upon achieving both individual and company performance objectives./span/pp /ppspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptThe pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law./span/pp /ppspan style=font-family:arial, helvetica, sans-serif;font-size:10.0pt This job posting is for an existing vacancy./span/pp /ppspan style=color:black;font-size:10.0ptuspan style=font-family:Arial, Helvetica, sans-serifCustomer Service Representative/span/u/span/ppspan style=font-size:10.0ptspan style=font-family:Arial, Helvetica, sans-serifspan style=color:blackWe’re hiring full-time inbound service representatives! You’ll be part of a team reporting to a Supervisor, Customer Experience onspan style=color:darkcyan strongMay 25, 2026. /strong/span/span/span/span/ppspan style=font-size:10.0ptspan style=font-family:Arial, Helvetica, sans-serifspan style=color:blackJoin us at 4475 Griffith St, Saint-Laurent, Quebec H4T 2A2, Canada/span/span/span/pp /ppspan style=color:black;font-size:10.0ptuspan style=font-family:Arial, Helvetica, sans-serifShifts, Training amp; Work Environment:/span/u/span/ppspan style=font-size:10.0ptspan style=font-family:Arial, Helvetica, sans-serifstrongspan style=color:blackEnjoy your weekends off/span/strongspan style=color:black with our operating hours ofstrong /strongMonday through Friday fromstrong /strong6:00am – 6:00pm EST./span/span/span/ppspan style=font-size:10.0ptspan style=font-family:Arial, Helvetica, sans-serifspan style=color:blackOur nine-week strongONSITE/strong onboarding and training academy empowers you to confidently connect with customers through core skills like critical thinking, decision-making and communication./span/span/span/ppspan style=font-size:10.0ptspan style=font-family:Arial, Helvetica, sans-serifspan style=color:blackAfter completing our 8-week onsite training, team members meeting work from home requirements will enjoy a strongHYBRID /strongwork environment of three days onsite and two days at home./span/span/span/ppspan style=font-size:10.0ptspan style=font-family:Arial, Helvetica, sans-serifspan style=color:blackYou will be eligible to participate in a bidding process for alternate work shifts, depending on business needs./span/span/span/pp /pp style=margin-bottom:11.0px /pp /ppspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspan style=color:#b22222strongYou Will:/strong/span/span/span/pul style=margin-bottom:11.0pxlispan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspan style=color:blackBuild and strengthen customer relationships by responding to a high volume of inbound phone calls and emails that leave customers with a positive impression./span/span/span/lilispan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspan style=color:blackDemonstrate professional and technical oral and written communication skills including reading comprehension./span/span/span/lilispan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspan style=color:blackNavigate customers’ challenges by using all resources for account selection, product identification, order placement, and order management./span/span/span/lilispan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspan style=color:blackUse critical thinking skills to resolve customer concerns such as product search, pricing and invoicing discrepancies, apply credit, and facilitate returns./span/span/span/lilispan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspan style=color:blackManage and mitigate risk by taking appropriate actions./span/span/span/lilispan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspan style=color:blackCollaborate daily in a positive, team-based environment that’s committed to doing business with ethics and integrity./span/span/span/li/ulp /ppspan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspan style=color:#b22222strongYou Have:/strong/span/span/span/pul style=margin-bottom:11.0pxlistrongspan style=color:#000000span style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifDue to the nature of this role, fluency in both French and English is required/span/span/span/strong/lilispan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspan style=color:blackHigh School diploma or equivalent./span/span/span/lilispan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspan style=color:black1+ years of customer service experience. Inbound customer service center experience preferred./span/span/span/lilispan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspan style=color:blackStrong desire and willingness to help customers by providing friendly, knowledgeable and effortless experiences. /span/span/span/lilispan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspan style=color:blackProven proficiency in computer technology; operating and navigating multiple PC-based programs (Microsoft Office, Salesforce) and use of dual monitors. /span/span/span/lilispan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspan style=color:blackExperience with high touch, hands-on, personalized service with customers in a fast-paced environment. /span/span/span/lilispan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspan style=color:blackAbility to commute to our facility. /span/span/span/lilispan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspan style=color:blackComfortable sitting up to 8 hours a day./span/span/span/lilispan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspan style=color:blackA secure workspace that is free from distractions dedicated to job activity (Required for work from home/hybrid)/span/span/span/lilispan style=font-size:12.0pxspan style=font-family:Arial, Helvetica, sans-serifspan style=color:blackStable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download and ping less than 80 milliseconds. (Required for work from home/hybrid)/span/span/span/li/ulp /pp /ppspan style=font-size:10.0ptspan style=font-family:Arial, Helvetica, sans-serifspan style=color:indianredstrongRewards and Benefits/strong/span/span/span/pp /ppspan style=font-size:10.0ptspan style=font-family:Arial, Helvetica, sans-serifbrOur programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):/span/span/pulli style=font-size:10.0ptspan style=font-size:10.0ptspan style=font-family:Arial, Helvetica, sans-serifMedical, dental, vision and prescription drug coverage/span/span/lili style=font-size:10.0ptspan style=font-size:10.0ptspan style=font-family:Arial, Helvetica, sans-serifPaid time off (PTO) and up to 12 company holidays per year (dependent on home province)/span/span/lili style=font-size:10.0ptspan style=font-size:10.0ptspan style=font-family:Arial, Helvetica, sans-serifLife insurance coverage, including spousal and dependent life insurance./span/span/lili style=font-size:10.0ptspan style=font-size:10.0ptspan style=font-family:Arial, Helvetica, sans-serifEmployee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns/span/span/lili style=font-size:10.0ptspan style=font-size:10.0ptspan style=font-family:Arial, Helvetica, sans-serifRegistered Retirement Savings Plan amp; Defined Contribution Pension Plan to help you save for your financial future/span/span/lili style=font-size:10.0ptspan style=font-size:10.0ptspan style=font-family:Arial, Helvetica, sans-serifEducational amp; Professional Membership Fee Assistance program/span/span/lili style=font-size:10.0ptspan style=font-size:10.0ptspan style=font-family:Arial, Helvetica, sans-serifEmployee discounts, team member perks and more!/span/span/li/ulp /ppspan style=font-size:10.0pt;color:indianredspan style=font-family:Arial, Helvetica, sans-serifstrongDEI Statement/strong/span/span/pp /ppspan style=font-size:10.0ptspan style=font-family:Arial, Helvetica, sans-serifWe encourage you to apply even if your experience doesnt perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact. /span/span/pp /ppspan style=font-size:10.0ptspan style=font-family:Arial, Helvetica, sans-serifWe are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance./span/span/pp /ppspan style=font-size:10.0ptspan style=font-family:Arial, Helvetica, sans-serifPre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role./span/span/pp /pp /pp /pp /pp /p.
