Airport Valet Supervisor (Overnight)
Passenger experience is at the heart of airport operations, and as an Airport Valet Supervisor with LAZ Parking, you play a critical role in creating a seamless, calm, and welcoming journey for every traveler.
Position Details
Job Title: Airport Valet Attendant Supervisor
Employment Type: Full time/ Sunday - Thursday 10pm-6:30am
Location: Edmonton International Airport
Compensation: $28 per hour
Why LAZ Parking?
LAZ Parking partners with airports to enhance the passenger journey from curb to gate and back again. We offer:
• Opportunities for career growth
• Company-provided uniform
• Benefits for full-time employees
• A service-driven culture focused on professionalism, safety, and passenger care
The Spirit of the Role
Airport travel can be fast-paced and stressful. As an Airport Valet Supervisor, your presence, communication, and efficiency help set the tone for a positive travel experience. You are often the first and last point of contact for passengers, making your professionalism, empathy, and attention to detail essential.
Key Responsibilities
- Deliver an elevated, guest-first experience to airport passengers and visitors
- Leads, motivates and coaches the valets in order to maximize productivity and satisfaction
- Follows all LAZ Parking practices and ensures all procedures are followed to maintain desired outcomes.
- Actively participates, coaches and leads associates in guest problem resolution processes to ensure that guest service opportunities are resolved quickly and addressed effectively
- Conducts regular walk throughs of the lots. Notes any deficiencies and follows up as required
- Listens and responds to guests’ requests or concerns and taking action until completion
- Provide warm, professional greetings and farewells that ease travel stress
- Assist passengers with luggage and mobility needs as required
- Clearly communicate valet services, rates, and retrieval procedures
- Adhere to airport safety standards, traffic laws, and driving best practices
- Respond calmly and professionally to time-sensitive passenger needs
- Maintain a polished appearance that reflects airport hospitality standards
- Report safety concerns, incidents, or unusual activity promptly
Passenger Experience Focus
• Anticipate passenger needs and offer assistance proactively
• Communicate clearly, confidently, and compassionately in time-sensitive situations
• Help travelers feel welcome, cared for, and confident leaving their vehicle
• Represent both LAZ Parking and the airport with professionalism pride
• Contribute to a calm, organized curbside environment even during peak travel periods
Qualifications & Requirements
• Valid Class 5 Driver’s License (minimum 2 years driving experience)
• Clean driving record; ability to drive a manual transmission an asset
• Legally authorized to work in Canada
• Open availability including early mornings, evenings, weekends, and holidays
• Previous customer service or hospitality experience required
• Airport, valet, bell service, or luxury hospitality experience preferred
• Strong verbal communication skills and a calm, professional demeanor
• Ability to adapt quickly in a dynamic airport environment
Physical Requirements
• Ability to work outdoors in all weather conditions
• Ability to lift, push, or pull up to 22.5 kg (50 lbs)
• Ability to stand, walk, and run for extended periods during shifts
Ability to bend, stoop, squat, and lift repeatedly throughout the day