Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Victoria, BC, CA
Manage budgets, cost reporting, cash flow and forecasting.Oversee tendering, scope leveling and trade buyout.Drive schedules and coordinate consultants and site teams.Maintain client relationships ... Show more
Senior Manager responsible for IT strategy, digital transformation, and technology integration to align with organizational goals.Leads a team to deliver exceptional service and drive efficiency. Show more
Assistant Director, IT Engineering.An eligibility list to fill future vacancies may be established.Lesser qualified applicants may be appointed at a lower level.VICTORIA, British Columbia, Canada.T... Show more
Senior Technical Program Manager to lead application maintenance and project delivery within a DevOps model, focusing on modernization, optimization, and operational excellence. Show more
Seeking a Project Manager to oversee project lifecycle from initiation to close-out, manage budgets, timelines, risks, and stakeholders.Requires minimum 3 years of experience in project management ... Show more
At Colliers Project Leaders, we deliver capital project solutions to fulfill our clients’ needs across the built environment.The work we do makes a difference in communities and for the people who ... Show more
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more
The Senior Product Manager will drive new card acquisition channels, define the roadmap, and oversee the launch and scaling of new acquisition surfaces. Show more
Compensation: Up to $50 per task.We are seeking individuals to complete small, remote market research tasks from home.Your insights help shape future products, services, and public trends.All tasks... Show more
Project Manager to support Indigenous Early Learning and Child Care initiative by coordinating funding programs, managing workflows, documentation, and reporting.Focuses on community needs, account... Show more
Project Manager to lead capital and large repair/maintenance projects from concept to completion.Responsibilities include coordinating stakeholders, managing procurement, asset management, and fina... Show more
Intermediate Project Manager (110) Location: Victoria / Vancouver / Vancouver Island, BC (Hybrid) Employment Type: Full-Time Salary: $80,000 – $100,000 annually Application Deadline: Until Posit... Show more
Location: British Columbia, CACompany: RailWorksWhat We Offer- Salary Range: $140,000 - $165,000- Company events- Employee Assistance ProgramPrimary / Essential Responsibilities and Duties- Reviews... Show more
A career that gives you purpose.A company that stands up for you.A team where you can be yourself.Sound too good to be true? This is life at Houle.We believe in empowering communities through local... Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
Location: Victoria - 905 Ellery, Canada.The role requires highly developed communication and influencing skills and domain experience to ensure Thales delivers the project to schedule, cost and qua... Show more
Do you get energized by owning a product end-to-end — from the first discovery conversation to the metrics that prove it's working?.Are you the connective tissue between engineering, design, sales,... Show more
Manage funding operations for an Indigenous community non-profit, ensuring culturally respectful practices.Requires strong project management and understanding of Indigenous governance. Show more
Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more
The Project Manager will lead omnichannel campaigns, manage client communications, and ensure projects are launched accurately and on time, remotely. Show more
