Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager Data Center (Remote) • Brampton, ON, CA
Oversee client engagements and project execution in technical environments as a Project Manager.Manage risks, timelines, and deliverables while maintaining strong client relationships.In this role,... Show more
Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.This range is provided by KTek Resourcing.Your actual pay will be based on your skills and experience ... Show more
Gen II is a leading fund administration provider focused entirely on serving private capital asset managers and investors with a best-in-class combination of people, process, and technology.Gen II ... Show more
A leading wood products manufacturer is seeking a Senior Technical Manager to manage and develop technical teams while promoting quality and continuous improvement across multiple mills.This remote... Show more
RedCompass Labs are payments experts focused exclusively on payments modernization.Over the last 23 years, RedCompass Labs has delivered 500+ projects across the world’s major payments schemes and ... Show more
This role is a CONTRACT & REMOTE from anywhere in Canada ***.Senior PMO Manager – Product Delivery(SaaS/Remote/Contract).NEOGOV is a proud SaaS leader in the Public Sector for HR, Recruiting, emplo... Show more
Title: Technical Product Manager - Travel Tech.Technical Product Manager - Travel Tech.In this role, you will own the strategy and execution of a scalable, multi-tenant platform used by travel agen... Show more
An established industry player is searching for a dynamic Account Manager in the technology sector.This role focuses on driving business development by proactively acquiring clients and managing re... Show more
About the job Project Manager (Remote within Canada).Arsenault specializes in the implementation of incentive compensation management, territory management, quota planning, and sales forecasting so... Show more
Techno-functional Talent Specialist for SAP and non-SAP, IT and non-IT.CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive p... Show more
At CAA Club Group, we are passionate about keeping our Members safe—whether they are on the road, at home, or travelling abroad.As a trusted Member-based organization, we provide products and servi... Show more
A leading bank in the Americas is seeking a Technical Product Manager in Toronto.The individual will act as a liaison between business stakeholders and engineering teams, ensuring timely and qualit... Show more
Project Manager/Leader (Technology Programs, Azure, Migrations, On prem to Cloud).To respond to the priorities of the Government of Ontario through the passage of the Bill 5, Protect Ontario by Unl... Show more
As a Technical Program Manager, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.You will h... Show more
Job Description: Technical Product Manager.ZenaTech (Nasdaq: ZENA | FSE: 49Q) is a technology company specializing in AI drones, Drone-as-a-Service (DaaS), enterprise SaaS, and quantum computing so... Show more
Does being accountable for financial results and making operational decisions get you out of bed in the morning? Do you want to be part of complex projects that makes a difference in our community?... Show more
A global software company is seeking an experienced account manager to oversee the Canada territory.This remote role involves managing relationships with data center operators and closing new busin... Show more
Empire life is looking to hire a Project Manager to join our Project Management Office team!.The Project Manager is responsible for proactively managing the initiation, planning, analysis, design, ... Show more
Serve as primary Hexagon representative to customer partners.Effectively manage projects to deliver on time, on cost and according to client quality expectations.Develop project plans, including sc... Show more
Stiris Research is an entrepreneurial Clinical Trial Management Company providing Phase I through IIIB full-service support to Biotechnology and Biopharmaceutical companies.We make a difference by ... Show more
