EDI Support Specialist (Maternity Leave Contract)

About us: Are you ready to move distribution forward? Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers and retailers around the world. We are a remarkable team that delivers remarkable results. Our people help move Solutions 2 GO forward every day, through a shared commitment across every facet of our business. At Solutions 2 GO, we are moving distribution forward. If you are an achiever who is relentless in ensuring that we achieve business results and create a great company culture while doing it, then we're looking for you! Scope: EDI Support Specialist is responsible for daily aspects of internal EDI processing and order flow through company's IT systems. This includes tasks related to order import/export/modification and handling routing requests and Help Desk tickets. Requirements will involve deep understanding of company processes and operations and will include communication with Sales, OPS, Purchasing and Financial departments. The person in this position will utilize Transact-SQL (extensively) and EDI mapping experience. On average 80% of daily time is dedicated to routine tasks and 20% might be related to development or process improvements. Duties & Responsibilities: * Follow established procedures to process inbound and outbound EDI documents. Importing and exporting them from our ERP, WMS and other Systems * Perform monitoring of automated EDI uploads. Take corrective actions when necessary * Perform manual EDI uploads * Perform unit and functional testing for new integrations and work closely with the other members of the EDI team during setup and testing phase * Perform a variety of support requests as per documentation * Provide support for Digital order flow and related tasks * Responsible for operational documentation on EDI processing and user manuals * Communicate system problems, resource needs, and project status to EDI Manager * Responsible for testing on Dynamics GP and WMS related projects and requests * Track EDI usage, communicate and coordinate EDI transfer issues with Customer Service. Work closely with Trading Partners and Technical contacts to resolve EDI related issues * Perform other duties as assigned Skills & Qualifications: * Fluent with complex SQL Server queries using Transact SQL and programming using SQL Server Management Studio * Knowledge of electronic data exchange concepts including standard X12 EDI formats (850, 855, 856, 810 etc.) and XML * Basic knowledge of EDI mapping, maintenance and troubleshooting * Desired Experience: OpenText (Liaison) ECS/Delta EDI translator, Microsoft Dynamics GP * Ability to handle high volume of transactions and requests, meet project deadline and work in fast pacing environment * Strong customer service skills and teamwork orientation coupled with enthusiasm, energy, and self-motivation to work independently * Experience with C#, .NET, VBA and MS Visual Studio is an asset * Familiar with Software Development Life Cycle * Strong interpersonal skills * Excellent oral and written communication skills * Excellent testing and documentation skills * Good knowledge of problem and incident management process The successful candidate will receive a conditional offer, contingent upon the successful completion of a background check conducted by our contracted third-party vendor. The specific clearance requirements vary by position and may include one or more of the following: criminal background check, credit check, employment verification, education verification, and driver's abstract review. If you have any questions along the way, please do not hesitate to ask. Solutions 2 GO Inc. is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. For more information on Solutions 2 GO Inc., please visit our website at: www.solutions2go.ca