Bilingual Claims Assistant II

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

43,600 - 53,200

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for a Bilingual Claims Assistant, Specialty Lines to join our growing Specialty Lines Claims team for a 12 months secondment! As a Claims Assistant, you will be responsible for providing administrative assistance for our claims teams who strive to provide superior customer service for our customers.

What you’ll do here:

• Monitor claims shared mailbox and claims system queues, triage new claims and other type of administrative requests for multiple specialty lines of business

• Set-up new claim in claims systems with accuracy

• Assign files to adjusters maintaining a balance intake in the various teams, based on the skill sets and capacity

• Monitor and log non-productivity exceptions of SL & Surety claims handlers

• Process financial transactions in claims systems

• Provide support to claims handlers and management with systems, with various claims inquiries, with claims communication and data entry

• Provide exceptional internal and external customer service

• Participate in improving, optimizing and simplifying tools and processes and maintaining documentation up to date

• Meet privacy and compliance guidelines

• Prioritize and organize work with a limited degree of supervision

• Manage basic claims handling, if required

What you bring to the table:

• At least 2 years of experience in administrative support

• Working experience in MS Office (Word, Excel and PowerPoint)

• Ability to prioritize and organize personal workload

• Exemplary written and verbal communication

• Team player with a positive attitude

• Willingness and ease to learn various insurance lines of business, systems, processes

• Bilingual (French and English). Need to interact regularly with colleagues/clients.

Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.