Head of Technology (Canada)

Head of Technology (Canada)

Responsibilities

• Define and execute the Canada technology roadmap aligned with global business strategy.
• Responsible for regional strategic leadership and global tech alignment.
• Oversee technology budgets, ensuring efficient use.
• Identify and deploy innovative digital tools that enhance guest experience, streamline operations, and support market growth.
• Oversee technology support operations across Canada POS, KDS, inventory, supply chain, and reporting.
• Manage customer-facing platforms including CRM, loyalty, digital ordering, delivery integrations, and marketing technology.
• Ensure seamless tech implementation for new restaurant openings and market entries.
• Ensure data integrity and compliance.
• Lead and mentor a distributed team of technology professionals and vendor partners.
• Build a culture of innovation, collaboration, and accountability across technology and restaurant operations.
• Serve as the regional technology representative within the global leadership team, bridging global digital strategy with regional operational needs.
• Manage vendor relationships and technology contracts across multiple markets.
• Evaluate and negotiate third‑party solutions to drive ROI and operational scalability, maintaining compliance with GDPR and regional data‑privacy standards.
• Ensure system uptime, service SLAs, and rapid issue resolution to support daily restaurant operations.
• Partner with franchisees and field operations to deliver training and consistent technology adoption.

What We Expect From You

• Bachelor’s degree in Information Technology, Computer Science, or related field (MBA preferred).
• 10+ years in tech leadership roles within restaurant, retail, or hospitality sectors.
• Proven success in multi‑market technology oversight.
• Expertise in digital and restaurant technology platforms.
• Understanding of cybersecurity & regulatory market environments.
• Ability to manage cross‑functional teams & complex vendor ecosystems.

Expected Work Location (In Office)

It is expected that you will primarily perform work at the Wendy's Canadian Restaurant Support Center 5515 North Service Rd STE 201 Burlington ON L7L 6G4 Canada or at other location(s) as designated by the Company. You are required to work in the office at least 3 days a week. Changes to work location arrangements are subject to managerial approval and business needs.

Education

High School Diploma/GED

Travel

10%

Pay Range

CAD 127,000.00 - CAD 222,000.00 Annually