Credit and Collections Manager

Position Overview

Key Responsibilities

• Management and leadership of credit and collections department for Western Canada.
• Implementation, process improvement, and automation within department.
• Evaluate, review, and make credit recommendations on customer applications within company policy.
• Formalization of credit policies and procedures.
• Ensuring credit policies and procedures are followed according to established guidelines, company policy and applicable legislation.
• Interactions with different internal and external agencies for escalations on more complex accounts.
• Assists and participates in continuous process improvements.
• Responsible for metrics, analysis, report generation, and KPIs.
• Maintain strong working knowledge of applicable regulations, legislation and compliance issues, and changes made.
• Continuous monitoring and follow up of outstanding accounts receivable with customers and Divisions.
• DSO reduction initiatives.
• Daily monitoring of COD accounts when outstanding balances exist.
• Assist in troubleshooting, identifying, and resolving billing problems and customer concerns.
• Training department administrator(s).
• Main contact to associated credit bureaus.
• Annual reviews of customer credit on an as needed basis.
• JDE and JWS customer set up (secondary).
• Communicating to customers and divisional contacts on formal notice of customer approval or denial.
• Management of accounts receivable shared Outlook mailbox.
• Working with Vice Presidents, Controllers, and other key stakeholders to identify and solve potential collection problems.
• Working with legal department on risk mitigation and potential claims and/or payment demand requests.
• Working with accounting department on payment inquiries/discrepancies and customer payment method.
• Oversight and review of integrity, standardization, and clean up of master customer data.
• Development and maintenance of all accounts receivable related Standard Operating Procedures.
• Submission and follow up of ideas to AHA for software or IS improvements.
• Travel as required.
• Other projects assigned by Corporate Controller, VP Finance, or President.

Qualifications:

• Certified Credit Professional (CCP) certification required and in good standing or in process of completion.
• 5+ years’ comparable collections experience within a credit and collections department in a large and regionalized operation.
• Minimum 3 years managerial experience.
• Basic accounting knowledge.
• Experience within the construction industry is strongly preferred.
• Knowledge of Prompt Payment Legislation and its impact on the accounts receivable/collections management.
• Familiarity with credit reports, third party collections and credit recommendations.
• Attention to detail and high level of accuracy.
• Working knowledge of JD Edwards considered an asset.
• Strong interpersonal and organizational skills.
• Clear and effective communication skills
• Strong customer service skills.
• Ability to meet deadlines and work under pressure.
• Strong proficiency with Microsoft Word, Outlook, and Excel.
• Ability to work in a fast paced, collaborative, and team-based environment.
• Adaptability to a changing work environment.
• Ability to work autonomously.