Account Manager

Our people are the heart of our business. As the world’s largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, including some of the best engineers, scientists, and technicians in the industry. Come join our team!

Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety-sensitive.

Summary:

Based in Burlington, ON, the Account Manager will perform essential job functions associated with heat treatment under the direction of the Regional Sales Manager to meet customer specifications, including assisting other employees as needed.

Essential Job Functions (Duties and Responsibilities):

The primary duties consist of, but are not limited to, the following:

• Develop a trusted advisor relationship with key customer stakeholders, potential customers, and executive sponsors.

• Conduct sales calls, receive and respond to phone inquiries from customers and potential customers.

• Conduct customer feedback interviews/surveys.

• Develop and deliver quotations and provide clarification of customer requirements.

• Partnering with employees at the plant level to monitor progress of work to meet customer expectations.

• Project Management.

• Will have access to proprietary and third-party information necessary to the business and, as such, will perform duties ethically and professionally.

• Performs other tasks as assigned or dictated by position.

• Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures, and accept constructive criticism.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education – High school education or equivalent; college degree preferred.

• Must demonstrate the ability to read, write, and communicate in the English language.

• Experience necessary –five years in sales, customer service, or related field.

• Demonstrate good judgment in fostering positive customer relationships.

• Ability to quote pricing, manage expectations for process and delivery.

• Exercise tact and ability to partner with the customer to resolve issues.

• Problem-solving skills to meet customer expectations.

• Communication skills with employees at all levels to achieve the goal of exceptional customer service.

• Advocate for the quality of our products and services.

• At all times, conduct in accordance with Bodycote policies and procedures.

• Commitment to ethics in all interactions.

• Must possess or be able to develop a working knowledge of BHI QC system, BHI procedures, project tracking, AMS and Mil Specs, process capabilities, competition capabilities, competition costing, and general heat treat processes, utilization, proper planning practices, and equipment capabilities.

• Must possess or acquire a working knowledge of heat treatment.

• Must possess or be able to develop a working knowledge of the Bodycote Quality Manual and Bodycote Policy Manual.

• Must be able to effectively cultivate and develop customers from diverse backgrounds, including small entrepreneurial businesses to large multinational corporations.

Physical & Mental Demands:

• Must be able to work in a sitting position for extended periods of time (at a desk, while driving, and/or on airplane travel) in an office/industrial environment.

• Must be able to travel throughout the region, including overnight travel.

• Manual dexterity to perform data entry functions.

• Ability to bend, pull, stoop, and reach to perform functions.

• Ability to lift 35 lbs.

• May be exposed to heat, fumes, noise, and humidity, etc.

• Must have the cognitive and mental capacity to perform essential job functions.

• Must be able to communicate effectively orally and in writing.

• Visual acuity to read documents, computer screens, files, etc.

• Ability to hear in person and via phone.

The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Bodycote reserves the right to revise or change job duties and responsibilities as the need arises.

Bodycote has a longstanding commitment to provide a safe, quality-oriented, and productive work environment and for these reasons, all applicants in the United States who receive a conditional offer of employment must undergo a drug screen before employment begins.

Bodycote is an Equal Opportunity Employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state and local laws.