Customer Service Representative - Temporary Contract

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.​

SUMMARY

Responsible for processing and tracking customer orders received via phone,faxor mail. Partners with internal departmentsto managecustomer shipments and delivery schedules. Handles all escalated customer inquiriesregardingshipment tracking, shortages, overages, quality, etc. Develops documentation andmaintainsfilesin accordance withSOX compliance and departmental policies.

**This is a contract position, minimum of 18 months.**

DUTIES AND RESPONSIBILITIES

• Accurately manages order processing in JDE, product, quantity, shipping, special instructions, etc.

• Handles complex order issues according to department guidelines.

• Developsdocumentation for sales orders.

• Maintains system accuracy on sales orders to reflect realistic ship dates.

• Partners with internal supply chain departments to manage existing customer orders and ensure their expectations are met.

• accuratereason codes are applied inJDEandappropriate formsare completed in compliance with department policy.

• Maintains daily contact with Sales Representativesregardingpricing inquires, discrepancies, and status updates.

• Ensures SOX compliance processes arefollowedand necessary documents are verified and filed.

• May coordinate truck deliveries for certain locations withTrafficdepartment.

EDUCATION,EXPERIENCEAND QUALIFICATIONS

• Business Management degree or equivalent required.

• Degree in sales or marketing preferred.

• 5yearscustomer service experience preferably in a manufacturing environment.

• JDE or other main line ERP such as SAP

PHYSICAL DEMANDS

While performing the duties of this job, the employee isfrequentlyrequired to sit; stand; walk; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear. The employeeis occasionally required tostoop, kneel, or crouch. The employee must regularly lift and/or move up to 10 pounds,frequentlylift and/or move up to 25 pounds, and occasionally lift and/or move up to 50pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate as normally based in an office. Some of the work may berequiredin the operating units which can require usage of required PPE including safety glasses, hearing protection, etc. Mayalso result in exposure to outside elements and may require usage of stairs and elevators. Travelincluding air travel or autotravelmay occasionally berequired.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. You will apply via the Jobs Hub application in Workday.