Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.
SUMMARY
Responsible for processing and tracking customer orders received via phone,faxor mail. Partners with internal departmentsto managecustomer shipments and delivery schedules. Handles all escalated customer inquiriesregardingshipment tracking, shortages, overages, quality, etc. Develops documentation andmaintainsfilesin accordance withSOX compliance and departmental policies.
**This is a contract position, minimum of 15 months.**
DUTIES AND RESPONSIBILITIES
Accurately manages order processing in JDE, product, quantity, shipping, special instructions, etc.
Handles complex order issues according to department guidelines.
Developsdocumentation for sales orders.
Maintains system accuracy on sales orders to reflect realistic ship dates.
Partners with internal supply chain departments to manage existing customer orders and ensure their expectations are met.
accuratereason codes are applied inJDEandappropriate formsare completed in compliance with department policy.
Maintains daily contact with Sales Representativesregardingpricing inquires, discrepancies, and status updates.
Ensures SOX compliance processes arefollowedand necessary documents are verified and filed.
May coordinate truck deliveries for certain locations withTrafficdepartment.
EDUCATION,EXPERIENCEAND QUALIFICATIONS
Business Management degree or equivalent required.
Degree in sales or marketing preferred.
5yearscustomer service experience preferably in a manufacturing environment.
JDE or other main line ERP such as SAP
PHYSICAL DEMANDS
While performing the duties of this job, the employee isfrequentlyrequired to sit; stand; walk; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear. The employeeis occasionally required tostoop, kneel, or crouch. The employee must regularly lift and/or move up to 10 pounds,frequentlylift and/or move up to 25 pounds, and occasionally lift and/or move up to 50pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The noise level in the work environment is usually moderate as normally based in an office. Some of the work may berequiredin the operating units which can require usage of required PPE including safety glasses, hearing protection, etc. Mayalso result in exposure to outside elements and may require usage of stairs and elevators. Travelincluding air travel or autotravelmay occasionally berequired.
Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.
If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. You will apply via the Jobs Hub application in Workday.
Customer Service Representative - Temporary Contract • CA, Woodbridge, ON
Bilingual Customer Care Representative.This role also focuses on building and maintaining strong relationships with both clients and internal teams by providing prompt, accurate, and dependable sup... Voir plus
Customer Service Representative - Technical Support (Remote).BIS Safety Software is a fast‑paced, high‑growth organization providing leading software for the safety industry.We are expanding our te... Voir plus
Bilingual Customer Service Representative (Full-Time Permanent).Company: One of Canada’s leading non‑prime consumer lenders and among the country’s fastest-growing financial services organizations.... Voir plus
Customer Service Representative.Be among the first 25 applicants.Customer Service Representative.Get AI-powered advice on this job and more exclusive features.As a Customer Service Representative, ... Voir plus
Contract Sales Representative - 12 Month Contract at thyssenkrupp Materials NA.To accurately provide price and delivery for all our products to our customers in a timely and courteous fashion, util... Voir plus
We are a well-established provider of supplemental benefits, dedicated to delivering value, transparency, and exceptional service to working families.Our team is growing, and we are currently seeki... Voir plus
At Assured Automotive, we have been providing quality workmanship on every collision repair for over 30 years.As part of The Boyd Group, we have numerous locations throughout Western and Central Ca... Voir plus
A healthcare solutions provider in Mississauga is seeking a Biomed Customer Service Representative for a contract role.The position involves coordinating equipment pickups, maintaining inventory co... Voir plus
Customer Service Specialist II.Location: Mississauga, Ontario facility.Responsible for Strategic/National Accounts or large territories.Fulfils the financial controls and risk management responsibi... Voir plus
A financial services innovator is seeking a Part-Time Customer Support Representative for a 3-month contract.This remote position requires candidates to reside in Canada and offers flexible hours.R... Voir plus
Remote Inbound Customer Service Representative.Get AI-powered advice on this job and more exclusive features.MCI is a leading Business Process Outsourcing (BPO) company that specializes in deliveri... Voir plus
Cultivate your career with Desjardins as a full-time Customer Service Representative in Oakville, ON.Connect with customers and deliver exceptional service that drives business success.This role as... Voir plus
Director of Human Resources at Rootree Inc.Monday to Friday, 8:30 am to 5:00 pm.Rootree is a leading company in sustainable packaging solutions, committed to reducing environmental impact while del... Voir plus
About Us Founded in 1985, CTG is a major importer and distributor of consumer products for customers in the retail industry across North America.CTG’s mission is to supply quality branded products... Voir plus
The Customer Service Representative provides exceptional client service at the store service desk and cash desk, handling transactions and supporting in-store and e-commerce operations.This part-ti... Voir plus
IPEX is one of the North American leading providers of advanced plastic piping systems.Our mission is to shape a better tomorrow by connecting people with water and energy.We are currently looking ... Voir plus
Customer Service Representative – Reliable Automatic Sprinkler Co.The Customer Service Representative provides effective customer service for all internal and external customers.Communicates with c... Voir plus
Bilingual Customer Service Representative (Retail).The total target compensation (TTC) range, including salary and target bonus, is $50,880- $75,260.This TTC range is applicable to permanent roles ... Voir plus
Surety Customer Service Representative (CSR).Surety Customer Service Representative (CSR).Surety Customer Service Representative (CSR).Surety Customer Service Representative (CSR).Ai Insurance Orga... Voir plus
As part of The Boyd Group, we have numerous locations throughout Western and Central Canada.We provide the knowledge and equipment you need to excel on our team.We also invest in our employees, off... Voir plus
