Job Description
Manage the on-time and accurate delivery of inbound Transcon shipments with a sense of urgency. Offer best-in-class customer service to Expeditors customers and network of origin branches.
KEY RESPONSIBILITIES:
People
· Exceed customer expectations by anticipating, understanding, and meeting their needs
· Be proactive and timely to resolve operational challenges, including escalation to management when necessary.
· Build rapport and exhibit empathy and consistency during interactions, to improve customer satisfaction with customers.
· Maintain good relationships with service providers.
Operations
· Track and Trace TRANSCON inbound shipments to ensure on-time delivery.
· Enter data and shipment updates accurately, and timely.
· Manage timely deliveries based on shipment requirements.
· Account for all special handling requirements for value-added services.
· Account for all pertinent shipment documentation.
· Meet KPI standards in accordance with Company and Product procedures.
· Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Customer
· Access and follow all current customers’ standard operating procedures.
· When necessary, communicate with the consignee professionally and clearly.
· Execute a superior customer service experience.
· Support the transition of new business/updates to existing business.
Finance
· Maintain awareness of market competitive costs.
· Support the audit of local service provider invoices.
· Support the management of overtime, expenses, and cost.
Qualifications
· 6 months to 1-year related experience
· Effective interpersonal skills, including proven verbal and written skills.
· Detailed oriented with ability to manage multiple job functions with minimal supervision
Transcon Inbound Agent • Richmond, BC, ca
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