Director, Emergency and Patient Flow

Position Summary

As a key member of the Management/Operations Committee, the Director of Emergency and Patient Flow will provide strategic and operational leadership for the Emergency Department and patient flow across the hospital. Reporting to the Vice President Clinical Programs / Chief Nursing Executive and working collaboratively with the Vice President Medical Operations and the Chief of Emergency Medicine, the Director will be instrumental in advancing high‑quality, safe, and patient‑centered care.

This role is responsible for developing, implementing, and evaluating clinical and operational strategies that enhance Emergency Department excellence while driving seamless, efficient patient flow from arrival to discharge across all inpatient units. The Director leads initiatives that reduce barriers, optimize transitions, and ensure timely access to care.

Leadership priorities include:

• Developing and executing strategic priorities to advance quality, safety, and best practices across the Emergency Department and throughout the hospital’s flow system.
• Leading hospital‑wide patient flow initiatives, including bed management, admission pathways, discharge processes, and coordination with internal and regional partners.
• Advancing partnerships with community, regional, and system stakeholders to support integrated care delivery and improve the patient journey.
• Enhancing operational performance, patient throughput, and resource utilization while supporting a culture of continuous improvement.

Qualifications and Experience

• Regulated Health Professional in good standing with the applicable regulatory college.
• Master’s degree or related graduate‑level program completed
• Minimum of 5–10 years’ recent clinical leadership experience in a hospital setting; Emergency Department leadership strongly preferred.
• Demonstrated commitment to exceptional patient care, quality improvement, and results‑based outcomes.
• Knowledge and experience in Emergency clinical operations, patient‑flow principles, hospital throughput, and after‑hours/shift administration support.
• Strong understanding of relevant health‑care legislation, accreditation standards, and evidence‑based clinical practices applicable to emergency and acute care settings.
• Exceptional interpersonal and relationship‑management skills, including sound judgment, diplomacy, and the ability to build trust and influence outcomes.
• Excellent written and verbal communication skills; proven ability to engage and collaborate with diverse clinical and administrative stakeholders.
• Ability to foster a culture that attracts, retains, and motivates high‑performing teams.
• Strong decision‑making skills with attention to financial, operational, and human‑resource considerations.
• Outstanding analytical, problem‑solving, planning, and evaluation skills.
• Demonstrated human‑resources leadership experience in a unionized environment.
• Ability to champion a values‑based, patient‑centered service delivery model.