TLD General Manager

General Manager TLD

Location: Richmond, BC
Employment Type: Full Time
Reports To: Vice President, Technology Solutions

About TLD

TLD, a division of London Drugs, is a leading provider of IT and Audio Visual (AV) technology solutions across Western Canada. For more than 40 years, we’ve delivered integrated technology services backed by exceptional customer support, strong vendor partnerships, and a collaborative team of specialists in sales, engineering, operations, and service. We put people first — our clients, our partners, and our team. That commitment drives everything we do.

The Opportunity
We’re seeking a General Manager to lead our TLD division and drive strategic growth initiatives across IT and AV solutions. This senior leadership role oversees financial performance, sales strategy, operations, vendor relationships, and team development. You will shape long term strategy while ensuring exceptional customer experiences and sustainable business results.

What You’ll Do

Leadership & People Management

• Lead a diverse team with a focus on collaboration, coaching, and continuous development
• Support recruitment, performance management, and succession planning
• Foster a positive, inclusive culture aligned with TLD’s values

Financial & Business Management

• Own full P&L management, budgeting, forecasting, and financial reporting
• Drive margin improvement, cost efficiency, and long term growth
• Oversee commission structures, incentive programs, and financial governance

Vendor & Partner Management

• Build and strengthen relationships with key IT and AV vendors and distributors
• Negotiate pricing, agreements, MDF, and program participation
• Lead vendor business reviews and evaluate new partnership opportunities

Sales Strategy & Market Growth

• Guide sales strategy, solution focus, and market positioning
• Support complex deal analysis, RFP responses, pricing, and contract evaluation
• Oversee forecasting, pipeline insights, and performance reporting

Operations & Service Excellence

• Oversee operational structure, resource planning, and workflow optimization
• Drive adoption of modern systems, automation, and data driven processes
• Ensure strong service quality, project execution, and operational governance

Marketing & Brand Alignment

• Provide oversight on marketing strategy, brand consistency, and partner marketing
• Approve campaigns, digital content, and external communications

What You Bring

• A strong ability to translate business goals into clear strategies, priorities, and measurable outcomes
• Proven leadership experience with the ability to motivate, coach, and develop teams
• Strong communication, analytical, and strategic thinking abilities
• Ability to manage multiple priorities in a fast paced environment
• Post secondary education in Business, Marketing, Commerce, or related field
• Knowledge or experience in IT, Computer Science, or Audio Visual technology

Why Join TLD

• Lead a seasoned IT and AV team in an established, growing organization where your leadership drives our future direction
• Comprehensive medical, dental, vision, and prescription coverage that supports your overall well being
• London Drugs Employee Discount offering meaningful savings across a wide range of products
• Ongoing training, certifications, and professional development to support your continued growth as a leader
• Employee Family Assistance Program providing confidential support and resources when you need them
• A people first culture that recognizes impact, values strong leadership, and empowers you to do your best work

Apply Today!

TLD is an equal opportunity employer committed to building an inclusive and diverse workforce. We welcome applicants from all backgrounds, perspectives, and experiences. We will provide accommodations during the recruitment process upon request.

The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, TLD does not use third party recruitment services.

TLD may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy.

To protect yourself, do not respond to unsolicited job offers from individuals or e-mail addresses, and never disclose any sensitive details about your identity (including personal or financial) to anyone you do not know or trust or on any unverified website, or website you do not trust.