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AIM Kenny U-Pull
Call Center SupervisorAIM Kenny U-Pull • Laval, Québec, Canada
Call Center Supervisor

Call Center Supervisor

AIM Kenny U-Pull • Laval, Québec, Canada
12 days ago
Job type
  • Full-time
Job description

Job Description

As part of a rapidly growing company and reporting to the Director of Customer Service, the Call Center Supervisor is responsible for overseeing call center agents, ensuring smooth daily operations, and driving overall team performance.

The incumbent will guide and motivate the team through coaching, mentoring, and regular feedback to help achieve performance objectives. The role also supports operations and handles more complex situations as needed.

What you're responsible for:

  • Ensuring agents’ performance meets established standards and objectives
  • Setting team performance goals and clearly communicating expectations
  • Participating in employee development through coaching, mentoring and assessing training needs
  • Monitoring live or recorded calls to ensure quality standards are maintained
  • Evaluating and measuring team effectiveness and performance
  • Planning and managing work schedules
  • Preparing reports as required for management
  • Proactively identifying areas for improvement and proposing value-added ideas or innovations to enhance or streamline work processes
  • Performing any other related duties as required


Qualifications

To join our team:

  • You are bilingual in French and English (required)
  • You have 3 years of experience in a similar role
  • You have 2 years of experience managing personnel in a target-driven environment
  • You have knowledge of call center systems and technology (preferred)



Additional Information

What we offer:

  • A competitive wage + annual bonus
  • Group insurance after 3 months
  • Group RRSP with employer matching contribution up to 3.5%
  • Opportunities for advancement within the company
  • Exclusive employee discounts on parts at any Kenny site
  • Free coffee onsite
  • Free onsite parking

American Iron & Metal and its subsidiaries offer equal employment opportunities to all. Only candidates selected for an interview will be contacted.

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Call Center Supervisor • Laval, Québec, Canada

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