(sr) Field Service Technician (Production Print) - (Burnaby)

Overview

Are you passionate about providing top-notch technical support and problem-solving within the production print environment? We're searching for a skilled Production Print Field Service Technician to become a vital part of our innovative team. If you thrive in a fast-paced, forward-thinking setting and possess a talent for troubleshooting, we'd love to hear from you!

Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable

Pay Grade Salary Range

$52,016.86 - $65,022.01

Responsibilities

• Perform on-site maintenance and repairs for production print equipment.
• Diagnose and resolve technical issues promptly to minimize production downtime.
• Conduct regular inspections and implement preventive maintenance procedures.
• Install, configure, and calibrate production print machinery for optimal performance.
• Collaborate closely with clients, delivering outstanding customer service and support.
• On-site service of MFPs; maintain parts and call management as well as accurate records to achieve KPI targets; responsible to learn new technologies, maintain accurate records and assist other team members as required.
• 10% – Lead referrals, assist with customer assessments and solution design; 90% – break-fix and customer support.
• Seeks opportunities to improve territory parts budget and inventory control.
• Perform other relevant duties as assigned by management.

Qualifications

• Demonstrated experience in servicing and repairing production print machinery.
• Proficient in mechanical and electrical troubleshooting within a production print environment.
• Familiarity with a variety of production print technologies and systems.
• Exceptional communication skills and a strong customer service orientation.
• Ability to work independently and adapt to diverse client environments.
• Network Skills: Install and troubleshoot basic printing and scanning solutions; Microsoft OS peer to peer and client side of server environments; familiar with printing from common business apps.
• Solutions Knowledge: Basic understanding of solutions portfolio.
• Product Knowledge: Excellent working knowledge and certification of production systems.
• Color Skills: Working knowledge of calibration, and RIP configurations.
• Communication Skills: Excellent verbal and written and interpersonal.
• Mentoring and Instruction: 10% - based on technical expertise.
• Pre/Post Consulting Ability: Moderate.
• Working directions: Requires limited assistance for more difficult problems.
• Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations.
• Travelling within Canada. Candidate must provide and maintain valid travel documents at own expense.
• Own vehicle and possess valid insurance with appropriate coverage and a valid driver’s license in good standing.
• Standby and afterhours work may be required. Training may require afterhours travel and stay overs including weekends.
• Perform other relevant duties as assigned by management.

About Konica Minolta Canada

Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. Konica Minolta Business Solutions (Canada) Ltd. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. Through its ongoing work, the company is fortunate to be continuously recognized for its products and services. This includes, but is not limited to being included on CRN’s MSP 500 list numerous times; named a finalist in the IT Software Category by The World Technology Awards; recognized as the No. 1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys and presented with Keypoint Intelligence’s BLI 2021 A3 Line of The Year and BLI 2021-2023 Most Colour Consistent A3 Brand Awards for its bizhub i-Series.

Sustainability also continues to be a key driver for the company. As such, Konica Minolta Inc. has spent six years on the Global 100 Most Sustainable Corporations in the World list. For more information, please visit Konica Minolta online and follow its accounts on LinkedIn, YouTube, Facebook, Twitter and Instagram.

À propos de Konica Minolta Canada

Konica Minolta a entamé son parcours il y a 150 ans, avec la volonté de voir et de faire les choses autrement. Elle innove pour le bien de la société et du monde entier. Solutions d’affaires Konica Minolta (Canada) Ltée transforme et révolutionne les bureaux pour créer une véritable connectivité grâce aux solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. Par ses efforts soutenus, l’entreprise a la chance d’être continuellement reconnue pour la qualité de ses produits et services. Par exemple, elle a figuré de nombreuses fois au palmarès CRN des 500 fournisseurs de services gérés; a été finaliste dans la catégorie des logiciels de TI aux World Technology Awards; a été reconnue par Brand Keys comme la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions; et a reçu les prix BLI «A3 Line of the Year» 2021 et «Most Colour Consistent A3 Brand» 2021-2023 de Keypoint Intelligence pour sa gamme bizhub i-Series.

La durabilité reste un moteur important de l’entreprise. C’est pourquoi Konica Minolta Inc. figure pour une sixième année au palmarès des 100 sociétés les plus durables au monde. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur LinkedIn, YouTube, Facebook, Twitter et Instagram.

Déclaration EOE

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d’opportunité égale.

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