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Raas Infotek
Field Support EngineerRaas Infotek • Brampton, Peel Region, CA
Field Support Engineer

Field Support Engineer

Raas Infotek • Brampton, Peel Region, CA
30+ days ago
Job type
  • Full-time
Job description

Job Title

Field Support Engineer – L1

Location

Brampton, ON – Onsite

Job Description

This role provides overall hardware/software support to employees and incoming new hires, including weekly reporting, inventory management, and administrative tasks. The successful candidate delivers optimum customer service in a dynamic environment and travels up to 150 miles between offices.

Responsibilities

  • Image and install software on Windows and Apple laptops/desktops, including IMAC, and provide remote support.
  • Troubleshoot post‑deployment issues on Windows and Macintosh platforms.
  • Printer break‑fix and installation.
  • Disposal, redeployment, and asset reclaim.
  • Data backup and recovery coordination.
  • Hardware refresh and warranty repair.
  • Spare parts management.
  • Audio and video support, including health checks.
  • Inventory and asset management – depot operations.
  • Coordinate with external vendors for dispatch support.
  • Identify and resolve hardware and software conflicts.
  • Open and close service requests, and manage classification, assignment, tracking, and completion of incidents.
  • Asset tagging and entry of incoming equipment into the asset management system.
  • Collaborate with cross‑functional teams to onboard new hires.
  • Ensure hardware is properly assigned and updated into the management system.
  • Provide weekly reports on physical inventory counts and record outflows of hardware equipment.
  • Schedule repairs for damaged/malfunctioning hardware with external suppliers.
  • Ensure resolutions are consistent with company standards and policies.

Requirements / Qualifications

  • Prefer 3–5 years of IT experience, including technical training.
  • Knowledge of Windows and Macintosh platforms (including portables) and Microsoft Office suite.
  • Experience with imaging Windows 10 OS.
  • Basic network concepts (TCP/IP, Windows Networking, Ethernet).
  • Experience in PC‑based word processing, presentation, and e‑mail software.
  • Experience with PC‑based spreadsheet software (formulas, calculations, and functions).
  • Willingness to work extended hours or a modified schedule.
  • Outstanding customer service and interpersonal skills.
  • Excellent organizational skills and ability to prioritize many competing requests.
  • Experience working in or supporting a call center or help desk environment.
  • MCP and/or A+ certifications.
  • Aptitude for learning.
  • Excellent oral and written communication skills.
  • Ability to work in teams and in a team environment.
  • Lift up to 50 pounds.
  • Own car for transportation (mileage reimbursed by policy).

Additional Information

Own car required for transportation; lift up to 50 pounds. MCP or A+ certifications preferred.

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Field Support Engineer • Brampton, Peel Region, CA

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