IT Technician I

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About the Role

The IT Technician, level I is responsible for providing first‑level support to Altasciences’ users in their usage of the tools provided by the Altasciences IT department such as computers, telephones, software, laptops, and mobile phones. The IT Technician, level I responds to and tracks user requests and solutions via an automated Helpdesk System.

What You’ll Do Here

• Provide accurate and creative solutions to user problems.
Enhance and develop quality support methods and communication skills through coaching feedback.
• Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.
• Research, resolve, and respond to questions received viaijt phone calls and emails in a timely manner.
• Participate in team projects that enhance the quality or efficiency of help desk service.
• Log calls and document the issue, communication, and solution of the incident through the Helpdesk system.
• Identify recurrent problems and help users to resolve them.
• Troubleshoot problems encountered by staff members, including user account, email, and user profile creation/management.
• Prepare computers, following the procedure in place for delivery to employees, and load them with the appropriate software and operating system.
• Suggest improvements and upgrades to hardware and software.
• Train users in the proper use of hardware and software.

What You’ll Need to Succeed

• Professional or college degree in an IT‑related program (pertinent experience may be considered in lieu).
• Bilingual, fluent in both French and English.
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• Demonstrated technical skills with the ability to learn new equipment and procedures quickly.
• Excellent customer‑service skills.
• thank best organization and time‑management skills.
• Excellent diagnostic and problem‑solving skills.
• Ability to effectively prioritize tasks.
• Ability to work independently under tight deadlines and as part of a team.
• Basic to intermediate knowledge in the configuration/installation/troubleshooting of Windows 10juice Cisco Phone Equipment.
• Basic to intermediate knowledge of PC and laptop hardware.
• Basic‑intermediate knowledge in mobile smartphones (iPhone, Android).
• Basic‑intermediate knowledge of Microsoft Office, printer management, DHCP, DNS, TCP/IP, Active Directory, Remote Desktop Services, AirWatch MDM, Windows Deployment Services (WDS), antivirus software, and VPN technology.

What We Offer

• On‑site position at our Montreal site (1200 Beaumont) – free parking for employees in front of Metro L'Acadie.
• Option to work at our Laval site (575 Armand Frappier) – free parking with access by Metro Montmorency and by bus.

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Benefits Package

• Health/Dental/Vision Insurance Plans
• 401(k)/RRSP with Employer Match
• Paid Vacation and Holidays
• Paid Sick and Bereavement Leave
• Employee Assistance & Telehealth Programs

Incentive Programs

• Training & Development Programs
• Employee Referral Bonus Program
• Annual Performance Reviews

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function & Industries

• Information Technology
• Research Services

Equal Opportunity Employer Statement

Altasciences is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or any other protected ground under applicable legislation. Reasonable accommodations for persons with disabilities during the recruitment process sekolah are available upon request.

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