Guest Experience Manager

Join to apply for the Guest Experience Manager role at Earls Kitchen + Bar

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Join to apply for the Guest Experience Manager role at Earls Kitchen + Bar

This range is provided by Earls Kitchen + Bar. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$50,000.00/yr - CA$55,000.00/yr

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Restaurants

About Earls Leadership

Leaders at Earls have their finger on the pulse. They’re experts in bringing the Earls Experience to life in the stores, and naturally inspire those around them to do the same. Leaders have a passion for food and beverage, relentlessly pursue memorable guest experiences, and bring the core value of ‘TEAM’ to the restaurant mix. They lead the charge in seeing Earls become the most loved and best run restaurant in North America.

As a Guest Experience Manager, you're committed to being your best self and working with integrity as you learn how to operate a multimillion-dollar restaurant. Our ideal candidate has a commitment to teamwork and a desire to learn and grow.

Guest Experience Manager Role

The Guest Experience Manager at Earls is first and foremost a guest facing role. The GEM role is all about Guest relationships - it's your job to make regular guests, develop a database of great information to personalize Guest experiences, and to create relationships between our guests and the floor team. You will be the Maitre D's of an area forgotten, that roam the floor, moving from table to table creating special moments for our guests, and recognizing them by name and preference.

Responsibilities

• Exemplify exceptional leadership skills. Using our core values, you take a stand for yourself, your career, and the way you lead.
• Be the caretaker of data and facilitator of relationships. Bridge the gap between technology and true, in-person, authentic hospitality.
• Be a problem solver and a supportive team player. Tackle problems using your multi-tasking and communication skills, and be empowered to make decisions with the best interest of the restaurant in mind.
• Demonstrate your passion for the guest experience. Display your love for food and drink through exceptional menu and product knowledge.

Qualifications

• Dedication and experience in a leadership role.
• A passion and commitment to hospitality, teamwork, and fun.
• A commitment to fostering a supportive and engaging experience for your team members and guests.
• A willingness to learn and an openness to feedback, coaching, and mentorship.
• The ability to legally work in Canada.

Benefits

• Competitive compensation
• Flexible scheduling to support work/life balance
• Leadership meal budget
• Employee discount
• Mentorship programs
• In-house hospitality and culinary training programs
• Leadership programs
• Career development and opportunity for advancement

Apply Now!

Earls is an equal opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome.

All employment decisions inclusive of recruiting, hiring, compensation, promotions and terminations are based on qualifications, competencies and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.

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Edmonton, Alberta, Canada CA$50,000.00-CA$55,000.00 4 days ago

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